Customer Service Sales

LISA CANAS

**** ******* ***. ** *** Rancho, NM **144 505-***-**** *********@*****.***

Summary of work qualifications

Ability to set schedules and meet deadlines by prioritizing work.

Excellent phone and personal customer service skills.

Reliable and self motivated.

Ability to work under pressure.

FAMILY DOLLAR (2013 Present) Store Manager

Supervises, trains, and develops Team Members on operating practices and procedures (e.g.,

Door to Shelf). Greets and assists customers. Weekly ordering, cycle counts. Interface with

vendors. Receive weekly trucks, organizes merchandise. Makes weekly schedule, Runs register

when needed.

RED ROCK DIST (2009 2013) Production Supervisor

Over see Production, Purchase product from vendors. Receive deliveries and receive in Quick

Books. Pulls orders, Process UPS, Takes calls from customers and process there orders. Covers

in accounting when needed.

BEAR CREEK COFFEE (2007 2009) Owner

Ran the day to day operation. Order supplies trained employees kept the books. Helped

Customers. Make specialty drinks and food.

MERVYN’S (2001-2006) Sr. Divisional Ad Coordinator

Responsible for the execution and accuracy in the Sales Promo System. Ensures that promotional

event pricing is accurately input for divisions according to a set timetable. Work with the PSO

coordinator to insure pricing

Issues are promptly and accurately resolved. The Sr. Divisional Ad Coordinator must maintain

close contact with the merchants and Divisional Marketing Leader. Work closely with Inventory

Management Pricing Specialist to ensure that issues surfaced through exception/audit reports are

resolved in timely manner. In addition the Sr. Divisional Ad Coordinator must provide support

and training to Divisional Ad Coordinators. As they are experts on the Sales Promo System and

Best Practices.

MERVYN’S (2001-2003) Merchandise Coordinator

Set up & maintenance of items in the GMS system. Set up Vendors in CMM System, run weekly

focus reports. Updates advertising tools, (AMC, 3tier grid and fact sheets) works along with

team in getting Ad samples turned in to meet time lines. Communicate w/support groups across

the company. Work on Pilot for Common Signing project. Update of excel spreadsheets with

sales information. Ran info retriever reports weekly. Set up new Team Members in the EMAC

System, Made travel arrangements for traveling members.

ENTERTAINMENT PUBLICATON (2000-2001) Publishing Administrator

Supports sales and management team by providing customer service and administrative

assistance. Responsibilities include interacting with customers, Headquarters and local EPI

offices. Data entry and proof reading of annual publication.

PFIFFER VACUUM (1994 1999) Customer Service Representative

Took calls from customers and process their orders, credits. Assisting customers in technical support and

product information. Initiating new accounts and RGA’s. Advise customers and sales staff on pricing and

availability. Set delivery Schedules.

LIBERTY ORCHARDS (1992 1994) Sales Representative

Called on new and established accounts. Setup of merchandise. In store demos and presentations.

Daily, weekly and monthly physical inventories. Interfaced closely with customer service,

purchasing, distribution and shipping departments

education and training

Graduated 1982 San Lorenzo Valley High

Enrolled 1983 Cabrillo College

Windows 3.1 / NT

10 key

Outlook / Excel / Word

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