Customer Service Administrative Assistant

Jason Potter

***** ********* **** *****, **********, GA 30004

Contact Info: 626-***-****, ***************@*****.***

SKILLS SUMMARY

. Managing calendars and travel schedules for multiple executives;

scheduling complex meetings

. Initiating and nurturing mutually beneficial relationships with

internal/external clients

. Providing project management support via outstanding communications and

follow-through

. Organized, detail oriented, trustworthy, reliable, self motivated, eager

to learn and highly professional

. Strong PC Skills (Including Microsoft

Office/Word/Excel/PowerPoint/Outlook/SharePoint/Visio)

EXPERIENCE

Randstad, Alpharetta, GA

Project Assistant (Client: ADP) 01/2014 - Current

. Assist Implementation Specialist by compiling and completing tax and

banking information for new or transfer clients and entering all

pertinent information into company systems

. Assist clients with web navigation (i.e., entering new hires,

terminations, direct deposits, deductions, processing payrolls, etc.)

Concessions International, Atlanta, GA

Administrative Assistant 04/2013 - 12/2013

. Supported both CEO and Vice President of Business Development

. Processed all American Express and cash expense reports by monthly due

date

. Scheduled meetings and lunches for executives and business partners;

includes cold calling brands

. Coordinated all Request For Proposal (RFP) activities with consultants,

printer, finance and construction departments to ensure proposals are

submitted by deadline

. Processed all departmental invoices and donation requests within

departmental guidelines and with accuracy

. Scheduled all business travel (air, hotel, and car rental) based on

traveler's requirements

. Managed all updates to company's website and monitor both Facebook and

Twitter accounts

Wells Fargo Bank, Phoenix, AZ

Shareowner Account Representative 09/2012 - 12/2012

. Under minimal supervision, was responsible for responding to 70 phone

inquiries per day regarding stocks held with Wells Fargo Shareowner

Services (Transfer Agent)

. Handled inquiries pertaining to transfer requirements, dividend payments,

reinvestment options, lost securities, address changes, account

consolidations, on-line access/navigation, and sales transactions

. Successfully met all individual and team productivity goals

AON/Hewitt, Charlotte, NC

Team Manager (Client: Bank of America) 03/2011 - 06/2012

. Managed 20 Customer Service Representatives (CSR's) who received HR

related calls (e.g., company policies, procedures, benefits, payroll,

timekeeping, compensation, training, etc.) from Bank of America employees

. Administered call center and HR policies and procedures;

evaluated/managed CSR performance based on departmental criteria,

including handle times, schedule adherence, call quality, attendance,

etc.

. Facilitated a two month training class to prepare CSR's for initial

client "Go Live"; trained on all processes and systems utilized by the

client

. Implemented process improvements to meet corporate goals and improve

overall client satisfaction

Southern California Edison, Rosemead, CA 12/2005 -

12/2010

Executive Assistant to VP of Human Resources

. Scheduled Executive Leadership meetings, ordered meals, recorded meeting

minutes, and communicated action plan/goal deadlines and ensured timely

completion of commitments and deliverables

. Created, edited, and disseminated highly confidential e-

mails/communications/ presentations on behalf of my executive without

incident

. Managed/protected executive's calendar; provided directions/instructions

for all external meetings; created extensive travel itineraries including

the booking of conference rooms in hotels and other venues

. Welcomed visitors, including local/state politicians and leadership from

other utility companies

. Processed expense reports and invoices based on company purchasing

policies and budgetary restrictions; partnered with accounts payable to

prepare requests for proposals (RFP's)

. Administered 360 assessments utilizing PDI's web based system and tools;

confidentially managed completion of assessments and reported delivery to

executives

. Assisted with conveying priorities to leadership team, requesting agendas

ahead of scheduled meetings, and reinforced project deadlines

Volt Personnel Services, Rosemead, CA

Administrative Assistant (Staffing Services) 08/2005 -

12/2005

. Managed calendar, scheduled meetings, arranged travel, handled expense

reports and invoice processing

. Created, edited, and formatted correspondence/presentations

. Followed up with recruiters to secure status updates on key positions

The Mortgage Store, Los Angeles, CA

Executive Assistant to VP of Human Resources 09/2004 - 07/2005

. Managed calendar and scheduled all employee meetings

. Conducted new hire orientation classes (e.g., benefits review, completed

I9's, etc.)

. Developed and maintained a monthly calendar for HR reflecting the monthly

deliverables with due dates

. Created and provided monthly staffing and attrition reports to each

business unit head

American Municipal Waste, Gardena, CA

Office Manager 04/2004 - 08/2004

. Managed an office with three administrative staff

. Sourced and recruited new drivers; implemented employee referral program

to improve candidate pool and reduce advertising costs

. Created a new hire process and conducted new hire orientations; created

new hire process manual and binder for each new employee

Exult Inc., Charlotte, NC 02/2001 - 11/2003

Team Manager (Payroll Customer Service)

. Managed 20 Customer Service Representatives (CSR's) who received HR

related calls (e.g., company policies, procedures, benefits, payroll,

timekeeping, compensation, training, etc.) from Bank of America employees

. Administered call center and HR policies and procedures;

evaluated/managed CSR performance based on departmental criteria,

including handle times, schedule adherence, call quality, attendance,

etc.

. Facilitated a two month training class to prepare CSR's for initial

client "Go Live"; trained on all processes and systems utilized by the

client

. Implemented process improvements to meet corporate goals and improve

overall client satisfaction

. Managed a "Quick Hits" project team, utilizing Green Belt methodologies,

which successfully increased overall customer satisfaction by 8%

EDUCATION/TRAINING

University of California (Irvine) 2007 - 2008

Project Management Program

Pasadena City College, Pasadena, CA 1992 - 1994

Business Administration (no degree obtained)

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