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Customer Service High School

Location:
Milwaukee, WI
Posted:
February 28, 2014

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Resume:

Christina Suzanne Densch

**** * ******* *** #*

Milwaukee, WI 53211

Home phone: 414-***-****

E mail: accv8x@r.postjobfree.com

Summary

Enthusiastic Legal professional seeking to expand knowledge base with a new career

direction. A dedicated & hardworking individual with a strong work ethic and an

overwhelming desire to learn new things. Also a firm believer in creating a pleasant working

environment for all that I come into contact with over the course of the day. Seeking

excellence as a productive member of the team, and to help contribute to my employer's

ongoing development.

Work History

Bankruptcy Law Offices of Richard Check

April, 2010 – September, 2013

757 N Broadway Ave #401

Milwaukee, WI 53211

Present salary: $32,500 a year

Paralegal

All of the job duties listed for Legal Helpers, as well as:

• Track all client intakes from their initial meeting through official court filing

• Compile monthly office statistics to aid in marketing decisions

• Manage the firm's hearing and appointment calendars on a daily basis and input the

available appointment slots on a monthly basis for all nine locations, specifically

addressing any conflicts that may arise in the coming month & correcting them

accordingly.

• Organize the daily agendas for all staff attorneys in each of nine offices

• Meet with new clients to explain what documents are required by the court assigned

Trustees and to answer basic procedural questions they might have about the

bankruptcy process

• Some light accounting

• Notify all clients of pending motions that will directly impact their ongoing case

success and coordinate with the main paralegal to insure that objections are filed in a

timely manner.

• Attract new clientele through a series of letters & phone calls designed to maximize

our services and encourage the client to choose our firm from our competitors.

• Act as a liaison for our Chapter 13 clients and the Trustee’s office when they are

seeking to finance new debt in their open 13 case. This involves document

compiling, written requests, and diligent follow up to insure that the client and

Trustee can reach an arrangement that is beneficial to all participants.

• Writing highly time sensitive correspondence that is entrusted to me by our managing

attorney to be done in a professional and accurate manner for our more complicated

cases.

Legal Helpers

October 2000 June, 2009

611 N Broadway #105

Milwaukee, WI 53202

Ending salary: $30,000 a year

Office Manager

• Ordered supplies

• Maintained the files for all stages of the filing process

• Sent motions correspondence

• Typed petitions

• Communicated with the clients on a daily basis regarding their general concerns

• Kept track of reaffirmation agreements from drafting through court filing

• Maintained the attorneys’ schedules and making changes as needed regarding hearing

coverage, changes in appointment availability, etc.

• A host of other duties to insure that the office ran as smoothly and efficiently as

possible.

Kelly Services/Elan Credit Card Services

March 2000 – September 2000

3333 N Mayfair Rd

Milwaukee, WI 53222

&

777 E Wisconsin Ave, 6th Floor

Milwaukee, WI 53202

Customer Service Representative (Call Center)

• Addressed customer concerns regarding their Elan credit card

• Negotiated more favorable interest rates, based on eligibility

• Answered questions about the range of Elan products available

• Helped the clients interpret charges on their current credit card statements.

• Instructed clients on payment options and directed them to the proper department

regarding collection concerns/potential fraud on their account.

Education

Undergraduate Studies

August 1997 January 1998

UW Milwaukee

2200 E. Kenwood Blvd.

Milwaukee, WI 53211

Associates Degree

August 1995 May 1997

UW Fond du Lac

400 University Dr.

Fond du Lac, WI 54935 2950

August 1993 December 1994

Monmouth College

700 E. Broadway

Monmouth, IL 61462

High School Diploma

September 1989 June 1993

New Holstein High School

1715 Plymouth St,

New Holstein, WI 53061

Skills

Extensive knowledge of Windows Office, including Excel, Adobe, etc.

Good time management skills

The ability to work independently and in group projects with equal ease

To work calmly and professionally in a high pressure environment

The wherewithal to transition in a constantly changing work environment.

REFERENCES

Available upon request.



Contact this candidate