Customer Service Sales

**** *. ********** ****. *** #****, Las vegas, nv 89104

510-***-**** accv0m@r.postjobfree.com

Shawn Nicole crossley

objective

Seeking a challenging position in Las Vegas, NV in which my

exceptional customer service and organizational skills and

abilities can be utilized effectively.

SUMMARY OF QUALIFICATIONS

* Excellent skills as a leader as well as in a team environment

* Exceptional customer service, multitasking, and cash handling

skills

* Works well when subjected to stressful conditions

* Proficient in Microsoft Office - Word, Excel, PowerPoint, &

Outlook

* Typing Accuracy of 70 WPM

EDUCATION

2008 - Present California State University, East Bay

Hayward, CA (online campus)

* Pursing a Degree in Health Science - Pre-Clinical Option

* Current 3.75 GPA

WORK EXPERIENCE

Massage Envy - Pleasant Hill, CA

May 2010-Present

Assistant Clinic Administrator

- Participates in goal setting and sharing of ownership of

clinic performance

- Monitors clinic and sales associate goals

- Delivers high levels of customer service in handling customer

concerns

- Optimizes and monitors daily and future scheduling needs of

both Massage Therapist's and Sales Associates to

meet the needs of the clinic

- Assists and conducts in interviewing Sales Associates and

Massage Therapists

- Assists and conducts staff and managerial meetings

- Training Sales Associates on scheduling and rescheduling

appointments, proper telephone protocol, checking clients in

and out, filing client charts, and various other clerical

duties

- Facilitates motivational incentive activities and positive

environments

- Reconciles register - maintaining adequate change, processing

POS transactions/refunds, daily bank deposits

- Ensuring proper clinic maintenance - inspecting clinic for

cleanliness and maintenance needs, inventory

check and ordering of clerical and massage

therapy.

- Implementing call our programs for customer attrition

- Reviews weekly reports to conduct overall statistics for

clinic to ensure business growth.

LifeLong Medical Care - Oakland, CA

December 2012-March 2013

Data Coordinator

- Generated Weekly/Monthly Reports for No-Show Rate

Calculations, Referrals, Appointments, Vitals History, and

Lab Results

- Responsible for managing front desk flow during clinic hours

- Gathering and entering patient data, including new

enrollments, vitals, and lab results

- Conducting interviews with Behavioral Health patients for

enrollment into the PATH program

- Efficiently preparing patient charts for upcoming clinics

- Using patience and compassion while working with the

behavioral health patient population

Best Buy - Brentwood, CA

June 2007- September 2009

Customer Service Specialist - Rep I & Rep II

- Utilized excellent customer service skills while dealing with

customer issues on a daily basis.

- Processed returns, exchanges, and POS transactions

- Finance Striker - Offered credit cards and services to

qualifying customers

- Assisted new hires and co-workers with on-the-job training

professional accomplishments

* Most Valuable Employee - 2008

* Promotion within 5 months of hire

* Three consecutive 100% Mystery Shops

* Received positive feedback from customers reported to

management

* Received promotional awards for going above and beyond

* Outstanding Performance and Appraisals from management

REFERENCES

Available upon Request

Contact this candidate