Medical Customer Service
Resume:
Manuel G. Rodriguez
Rio Rancho, New Mexico 87144-6783
Home: 505-***-**** Cell: 505-***-****
E-mail: ******.***********@*****.***
OBJECTIVE:
To find a position as a Customer Service
Representative with your company
that will enable me to represent my employer
professionally and provide
the highest level of expertise to the
department.
SKILLS:
. Health Information /Medical Records Coordinator.
. Medical Billing Experience.
. Knowledge of ICD9, HCPCS and CPT coding procedures.
. Mental Health/Patient Care Technician Experience.
. Personnel Responsibilities including Managing and Supervision.
. Experience with Microsoft Windows XP, including Excel.
. Bilingual, can Speak, Write and Translate Spanish.
. Front Office Management, Business Oversight.
. Accounts Payable Experience.
. CPR, AED and First Aid Certified.
. Pharmacy Technician Experience.
EDUCATION:
Kaplan Career Institute, Albuquerque, NM
Medical Billing and Coding Diploma
Professional Career Development Institute, Norcross, GA
Pharmacy Technician Certificate
Cochise College, Douglas, AZ
Liberal Arts Associates Degree
Manuel G. Rodriguez
WORK EXPERIENCE:
Harmony Residential Care Inc.
05/11 to 10/13
Caregiver
I provided care to the residents assigned to
me.
I assisted residents with their meals and
personal care.
I assisted residents with their medications.
Nursefinders
07/09 to 12/11
Home Health Aide
I provided care and support for clients
assigned to me.
KForce Health Care
10/10 to 02/11
Health Information Specialist
Audited and prepared medical records for
Electronic System.
Checked and abstracted information of over
130 records per 8 hour day.
Adelante Development Center
03/09 to 4/10
Community Living Support Staff
I provided care and support to three
residents with physical and mental disabilities.
I monitored in accordance with state
regulations and provided a safe environment for
them.
Rio Rancho Family Health Clinic
08/08 to 03/09
Medical Records Coordinator/Medical Billing
Specialist
Check out patients and collect co pays as
indicated.
Make appointments for medical and behavioral
health patients.
Prepare Medical records for next day
appointments.
Responsible for processing Medical Records
Requests.
In Charge of processing outgoing mail.
Responsible for making daily bank deposits.
In Charge of refilling Medical Records at the
end of the day.
Lovelace Behavioral Health
03/03 to 06/08
Mental Health Technician
Participated in or Facilitated in daily goals
setting group for both adult and seniors on
Psychiatric Unit.
Documented patient activity on Progress notes
and entered them in patient chart.
Performed duties as Unit Clerk, entering
orders into the computer, making patient chart
packets and making sure the shift runs
efficiently.
Manuel G. Rodriguez
The Rosemont Assisted Living Community and Alzheimer's
Unit 06/02 to 03/03
Team Leader, Medication Technician and Lead Caregiver.
Made schedules and daily assignments tasks for the day to
caregivers.
Prepared and passed out medications three times a day to
over 40 residents.
Inspected and made sure all areas were clean at the end
of shift.
Ayudantes Inc.
11/99 to10/03
Operations Manager
Responsible for the overall operation of the Methadone
Clinic with 2 satellite offices.
Accounts Payable and Notary for the Agency.
In Charge of setting up Board Meetings for the Agency.
Responsible for all office personnel including satellite
managers.
Pinion Hills Hospital
1991 to 1999
Senior Mental Health Technician
Evening Shift Supervisor.
Provided direct care to both Adult and Adolescent Units.
Ordered and Accounted for all supplies for the nursing
units.
Human Resources with background investigations.
Admissions (Patient Transporter) and Medical Records.
Receptionist with 8 line PBX experience.
US Army Retired as a Behavioral Science Non-Commissioned Officer
REFERENCES:
William J. Tryon, Attorney 505-***-****
Rosanna Sullivan, LPN 505-***-****
Connie Auker, RN 505-***-****
Dr Susan Walters DN, 505-***-****
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