Manager Operations

** ***** *****

Queensbury, NY *****

Cell: 518-***-****

Home: 518-***-****

Email: **********@*****.***

Michael L. Klein

Summary Highly motivated and results-driven individual with over 20 years of demonstrated experience in Fleet Management, DOT Regulations, P&L Management, Customer Service, Personnel Management, and Problem Solving. Resilient with effective interpersonal and communication skills

Professional 3/2005 – 9/2013 Ruan Transport Wilton, NY/DeKalb, IL

Experience

Terminal Operations Manager (Wilton, NY) 3/2011 – 9/2013

• Managed an Operational Terminal of 55 Drivers and 28 Trucks

• Supervised and supported another Operational terminal in Amsterdam, NY and a Maintenance facility in Colonie, NY consisting of an additional 40 drivers and 30 trucks

• Oversaw an office staff of two Transportation Supervisors and one Assistant Terminal Manager

• Experienced with having P&L responsibility, owning & managing a $4.6M budget

• Performed Quarterly Driver Safety Meetings and DOT Random Testing

• Provided all necessary Safety Post Accident & Incident Training which included Post Accident Drug Testing, On-Line training & counseling

• Managed and documented Preventative Maintenance logs for the entire truck fleet

• Tracked, addressed, and reported all PeopleNet Truck Alarms, Violations, Hours of Service (HOS), and Weekly/Monthly Driver Scorecards to be sure drivers were compliant

• Administer employment policies and procedures, approve time sheets and time off requests, and complete performance evaluations and career development plans for team members

• Responsible for all RISK (Safety Activities)

Terminal Operations Manager (DeKalb, IL) 3/2006 – 3/2011

• Managed an Operational Terminal of 24 Drivers and 14 Trucks

• Executed a successful Start Up Operation when company was awarded the additional new business for Target in 2006

• Hired a fleet of Drivers and Transportation Supervisor as well as facilitated the acquisition of company assets (i.e. Tractors) in order to have terminal 100% ready for the 1st day of shipments

• Managed the P&L of a $2.2M budgeted operation

• Oversaw the scheduling of driver routes to achieve 100% on-time delivery performance each day

• Established and owned the customer relationship with our leading customer (Target)

• Coordinated Revenue Share backhaul loads to increase overall Terminal profitability and provide customer Rebate Program

• Provided all necessary Safety Post Accident & Incident Training which included Post Accident Drug Testing, On-Line training & counseling

• Led Terminal Safety Program, Driver Safety Meetings, and quarterly DOT Random Testing

• Conducted Yearly Performance Reviews with office personnel

• Highly experienced Start Up Operations Manager

Assistant Terminal Operations Manager (Wilton, NY) 3/2005 – 3/2006

• Assisted and supported with the launch of a new Operational Terminal for a new business contract between Ruan and Target

• Responsible for the hiring of a fleet of drivers and renting of tractors to fulfill the needs of the growing business

• Aided the Terminal Manager with managing the $4.5M facility

• Responsible for the daily scheduling of outbound loads, inbound tendered loads, and revenue share loads

• Managed a fleet of approximately 20 drivers and 15 trucks

11/2002 – 3/2005 BakeMark East Ingredients Wilton, New York

Warehouse Operations Manager 11/2002 – 3/2005

• Directed, led, and monitored a crew of 12 warehouse personal and 9 drivers

• Maintained responsibility for developing, administering and monitoring multimillion budgets for a $15 million distribution center

• Implemented an extensive re-routing process to improve all costs of distribution and increase backhaul revenue

• Eliminated the use of outside delivery companies that will save the branch $250,000 in 2005

• Reduced yearly inventory turns from 13.77 to 16.37 in 2004 which resulted in a decrease of excess inventory on hand

• Managed inventory levels for accuracy which includes daily cycle counts/physical inventories

• Assisted in the consolidation of 2 North East branches

• Met all OSHA & US Compliance requirements that were held on quarterly visits to the branch

• Demonstrated expertise by dramatically reducing cost expenditures while increasing productivity

11/1992 – 5/2002 AFI / PFG Foodservice Distributors Elizabeth, New Jersey

Transportation Operations Manager 01/2000 – 5/2002

• Participated in a six month project to purchase new fleet of truck valued at $2.2 million

• Negotiated and implemented Nextel Communications Contract for entire driver force

• Handled all violations pertaining to PVB-Department of Finance

• Managed accident claims and settlements with insurance companies and involved parties

• Obtained any and all outside rental equipment as needed to uphold delivery schedule

• Filled-in for all day and night shift positions

• Resolved any customer oriented driver/helper conflicts

Assistant Transportation Manager 01/1998 – 12/1999

• Managed the hiring well- qualified driver and helper force

• Enforced DOT compliance and certification as well as driver qualification files

• Organized and scheduled company move to new state-of-the-art facility

• Upheld customer satisfaction through constant monitoring to ensure on time deliveries

• Dispatched for 30-40 outbound delivery trucks

• Conducted monthly random drug and alcohol testing for all drivers

Transportation Supervisor 01/1994 – 12/1997

• Performed invoice to merchandise comparison in an effort to credit customer accounts

• Purchased diesel fuel for onsite fueling

• Scheduled preventative maintenance for the entire company fleet

• Analyzed, interpreted, and communicated weekly mileage reports to senior management

• Prepared driver and helper payroll

Warehouse Operations Supervisor 11/1992 – 12/1993

• Supervised the nightshift in getting order ready for next day deliveries

• Scheduled and received inbound freight deliveries for two buildings

• Coordinated outside LTL trucks for all company inbound merchandise

• Performed bi-annual physical inventory for dry, refrigerated, and frozen foods

• Cross-trained in daily transportation activities

Education 9/1988 – 5/1992 Roger Williams University Bristol, RI

Bachelor of Science Degree

• Concentration: Business Management

Additional Proficient in PeopleNet, Roadnet Routing System, AS400, NDS, MSWord, MSExcel, MSOutlook

Training DOT Regulation

• DOT Regulation Seminar with regards to the July 1st 2013 changes to Driver Hours of Service

• Certificates of Completion from DOT (2009) to include: DOT Drug & Alcohol, DOT Parts & Accessories for Safe Operation, DOT Motor Carrier Driver Qualifications, DOT Safety Fitness Rating Process & SafeStat, DOT Hours of Service for Safety Management Personnel, DOT Hazardous Materials General Awareness, DOT Driving Commercial Motor Vehicle, DOT Inspection-Repair-Maintenance

Commercial Driver’s License Regulations (2009)

Financial Responsibility for Property-Carrying Motor Carriers (2009)

Communicating as a Leader

Decision Making Fundamentals

Listening, Influencing, & Handling Tough Situations

Professional Product Recall Committee 1998-2002

Memberships Food Safety Committee

Achievements Awarded “All Star Award” from Target for Outstanding Service & Performance in 2008

Smith System Certified (Safe Driver Program) 2008

T-3 Management Seminar conducted by outside consultant 2003

DOT Compliant Seminar by Penske Truck Leasing 1996 & 2009

Drug and Alcohol Compliance by Penske Truck Leasing 1995

References References furnished upon request

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