Customer Service Manager

Kathleen Lacey *** Lawrence Road, Salem, NH ***** (603) 475-1605Kathleen Lacey 220 Lawrence Road, Salem, NH 03079 603-***-****

OBJECTIVE: Obtain a challenging full-time position in a place that values hard work, dedication

and a positive attitude. I am a responsible, self-motivated individual with over 20 years

of experience and I pride myself in contributing 100% every day.

EXPERIENCE:

Feb 2012 – HILLSBOROUGH SUPERIOR COURT NORTH Manchester, NH

Present Court Assistant II – Criminal Department

• Customer service support at the criminal window, in addition to managing

incoming phone calls pertaining to criminal cases;

• Working with defendants, attorneys, prosecutors, probation officers, House

of Corrections personnel, state prisons, bail bondsmen, Department of Safety and various other judicial offices on a daily basis;

• Data entry of all classification of criminal cases – bound-overs, indictments, appeals

& warrants, processing of all incoming mail -- hearing notices, motions, objections &

annulments;

• Part-time assignment implementing the new Jury Center in Hillsborough North; and

• Clerical duties such as filing cases, front desk receptionist backup & processing

outgoing mail.

May 2008 – 10th CIRCUIT – FAMILY DIVISION – DERRY Derry, NH

Feb 2012 Court Assistant II – Family Division

• Weekly preparation & distribution of juvenile & domestic dockets;

• Timely management of all incoming mail distribution – petitions, payments & file tracking;

• Customer Service – requires an understanding of the proper jurisdictions & procedures

encompassing all types of court cases as well as new & ongoing cases;

• Miscellaneous Tasks – Certification of divorce decrees, copying, DCYF mailings,

Judicial Council, Vital Statistics, Parental Reimbursement and JPPO. Creating all

domestic,juvenile & guardianship folders; and

• Justice of the Peace/Notary Public duties (commission expires 12/18/13).

Nov 2006 – SALEM POLICE DEPARTMENT Salem, NH

Aug 2007 Dispatcher

• Manage incoming calls, “911” and non-emergency (~110 calls daily);

• Dispatching calls via CB to the field using correct codes, quickly and accurately; and

• Utilizing the SPOTS terminal, a proprietary database used by the FBI, local &

State police for research identification information purposes to establish existence

of criminal records, valid licenses, outstanding warrants or stolen vehicles.

Jul 2003 – SHINE AND SPARKLE CLEANING COMPANY Salem, NH

Dec 2006 Owner/Manager

• Managed over 40 clients and the daily operations – estimates, advertising,

scheduling, Payroll, taxes & unemployment, and

• Managed four employees & distributed responsibilities.

Oct 1986 – SANMINA CORP. (HADCO Salem, NH

Oct 2001 Sr. Procurement Specialist

• Procuring maintenance repair and operation supplies for all NH facilities;

• Negotiated with suppliers for best possible pricing & quality;

• Managed electronic purchasing tasks, and

• Ten years Customer Service experience.

EDUCATION: 1988 Hesser College Salem, NH

1986 – 1987 Franklin Pierce College Salem, NH

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