ANNE BASTIAMPILLAI

• ***-**, Grangeway Avenue, Scarborough, ON, M1H 0A1 • 226-***-**** •

accujt@r.postjobfree.com

Bachelor of Science in Biomedical Sciences,

Minor in Management Studies

University of Waterloo, Waterloo, ON

September 2010-April 2014

OBJECTIVE: Seeking a position with an innovative company where my skills and experiences will be

valued.

AVAILABILITY: From May 2014 to August 2014

QUALIFICATION AND AREAS OF EXPERTISE

• Self-motivated, highly organized, and Multiple workload prioritization

• Teamwork Skills; Ready to work willingly with others; showing respect for their thoughts and

suggestions

• Excellent communication, customer service, critical thinking, leadership, and problem solving skills

• Well-developed analytical skills both quantitative and qualitative

• Strong ability to multi-task under pressure; Maintain high level of confidentiality

• Advanced knowledge and proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), Mathcad,

SPSS, Internet and E-mail

• Fluent in English and Tamil

WORK EXPERIENCE

Customer Service Representative,

Toronto Transit Commission, Toronto, Ontario,

August 2013-December 2013

• Highly skilled in providing information regarding status of the subway and surface routes at the stations

• Extensive experience in servicing customers, both in-person and telephone, in the transportation industry

• Superior communications skills in dealing with customers, co-workers and other staff members

• Knowledgeable and experienced in the TTC route map. Possess a strong combination of training and

experience in the industry

• Track records of listening and responding to customers’ needs and concerns

• Ability to handle complaints and further provide assistance to customers

• Proven ability to determine answers or solutions

Accounts Receivable and Office administrator,

Scarborough Rehabilitation Clinic, Toronto, Ontario,

July 2009-December 2012

• Maintained up-to-date billing system, and carried out billing, collection and reporting activities according

to specific deadlines

• Followed up with collection and allocation of payments from the Insurance companies

• Monitored customer account details for non-payments, delayed payments and other irregularities

• Research and resolve payment discrepancies, and generate age analysis

• Communicated with patients via phone, email, mail and personally

• Follow established procedures for processing receipts, and cash

• Maintain accounts receivable customer files and records

• Investigate and resolve customer queries

• Organizing a recovery system and initiate collection efforts

Pharmacy Assistant,

Henry’s Drug Store, Toronto, Ontario,

June 2011- August 2012

• Dispensed drugs, pre-packed tablets and capsules, labeled and filed containers of drugs, and diluted and

packed antiseptics and disinfectants

• Ordered stock for pharmacy from bulk pharmacy stores

• Checked weekly of stock for expired or damaged stock, and ensured that all medicines are stored

correctly.

• Increased ability to communicate with patients in a positive way

COMMUNITY AND EXTRA-CURRICULAR INVOLVEMENT

Day surgery volunteer,

Grand River Hospital, Kitchener, Ontario

November 2013 - present

• Assisted staff in directing patients to appropriate locations.

• Delivered Endo charts and GI/Endoscopy specimen bottles to laboratory in O.R.

• Monitored and replenished supplies when necessary

• Portered patients to main entrance.

Pharmacy Assistant,

Super Care Pharmacy, Toronto, Ontario,

April 2011 - May 2011

• Packed and dispensed medication to the senior homes in Toronto

• Trained to identify the medication using their brand names and generic names

• Increased ability to communicate with patients in a positive way

REFERENCES

Available upon request

Contact this candidate