Customer Service Manager
Resume:
Randy C. Dillon
Knoxville TN 37914
865-***-**** (w)
Randy C. Dillon
Objective
A challenging position within an organization that could benefit from my
experience in the area of transportation or production control
Experience
1995-Present Oak Ridge Associated Univ. Oak Ridge Tenn.
Manager Transportation Services
1. Responsible for the operation of all Transportation, Mail Services, and
Warehouse Activities. Supervise the activities and workmanship of four
employees.
2. Responsible for shipping and receiving of all Hazardous Material
shipments
including radioactive and audit of all hazardous materials shipments prior
to release to carrier..
3. Responsible for conducting the training of all ORAU hazardous material
employees to meet the requirements of the Department of Transportation
4. Responsible for maintaining driver files and providing training for all
employees within ORAU who possess a Tennessee Commercial Drivers License
5. Responsible for all freight bills auditing and filing of any overcharge
or damage claims.
6. Responsible for all shipping/receiving activities and have implemented
numerous process improvement changes. Receiving activities include quality
assurance checks to ensure materials received match Purchase Order
Requirements. Maintain inventory of all stores items and other company
assets. Improved dock to final recipient delivery from an average of four
days to one day
7. Responsible to ensure that all government and company property is
identified and tagged per the Government Property Management procedures
and FAR regulations
8. Responsible for achieving outstanding customer service with all external
and internal customers (survey conducted yearly to determine customer
satisfaction with consistent 4.9 ratings out of 5)
9. Responsible for updating and revising as needed all procedures and desk
level instructions for the Transportation Services Department
10. Assisted in developing and implementing a warehouse location, tracking
and inventory system which identifies where itmes are physically located,
a min/max for ordering of supplies, and tracking of usage items
11. Act as the head laison for the negotiating of less than truckload (LTL)
and
truckload (TL) negoitions for rates utilized by all of the Department of
Energy
12. Provide Rergulatory Compliance oversight for company
13. Explore new business opportunities in areas of transportation services
development including training, site shipping support, logistical cost
analysis
14. Assist in developing new training and automated transportation system
including Radio Frequency Identification (RFID) support
15. Assited in developing a relocation department specializing in
specialized and householg goods moves. Also explore new business
opportunities in this area
16. Assist in the development and enhancement of the Motor Carrier
Evaluation Program and provide subject matter expert in the evaluation of
carriers
17. Provide any requested carrier support in auditing of driver files and
assisting in setting up programs for carriers to compy with the Federal
Motor Carrier Safety Program (FMCSR)
18. Perform Team Lead support for Motor Carrier assessments of both Less
Than Truckload and Truckload carriers ensuring compliance with Federal
Motor Carrier Safety Regulations and Department of Energy specific
requiements
1987-1995 Rockwell International Canoga Park, CA.
Manager, Shipping, Traffic & Travel Services, Material Handling, and
Surplus Sales
19. Provide management for 15 employees of which four were salaried
(exempt)and eleven were union (non-exempt). Oversee a freight budget of
$2 million per year and a department budget of $3 million.
20. Responsible for all freight bill auditing, preparation of Government
Bills of Lading, Household Goods, Hazardous Material Shipments (including
Radioactive Material), daily routing of freight from three locations
(Canoga Facility, De Soto Facility, and Santa Susana Field Labs.
21. Responsible for ensuring that all division employee travel is within
the corporate and division guidelines.
22. Responsible for establishing and conducting the training of hazardous
materials employees on a division wide basis to meet the requirements of
the Department of Transportation regulations for training (the training is
conducted utilizing the Department of Energy approved training modules and
making any changes for site specific.
23. Responsible for the sales and donations of all company and government
owned equipment which has been determined to be excess material.
24. Responsible for the implementation and overseer of the division re-
cycling program.
25. Responsible for the everyday operation of the shipping department which
includes preparation of government and non-government hardware in regards
to packaging, paperwork preparation, and document processing for all modes
of transportation. Oversee the fabrication of parts protection boxes made
within our box shop. Coordinate all shipping activities for three
different locations.
26. Managed the internal trucking operation to ensure timely delivery of
manufactured hardware and materials as required.
27. Supported the shipping and receiving for all Government and Commercial
programs including all classified programs
28. Supported Test Stand activities with emphasis on ensuring items were
shipped and delivered in timely manner to support all schedules at the
Santa Susana Field Labs and Stennis Space Center Mississippi.
29. 1982-1987 Rockwell International Canoga Park CA
Production Control Coordinator Sr.
30. Travel to various Rockwell divisions throughout the United States to
procure manufacturing work for our machine shops.
31. Responsible for schedule, budget, troubleshooting, and procurement of
all programs which were obtained.
32. act as point of contact throughout the manufacturing process to assure
schedule and cost maintained to requirements
1978-1982 Rockwell International Canoga Park, CA
Jig Borer/ Boring Mill Machinist
33. Set up and operate various jig borer/boring mill machines in support of
various energy and space programs
Education
1975-1977 Moorpark Jr. College Moorpark, CA
34. Approximately 30 units of college education in general studies.
2006-2007 Institute of Logistics Management
35. Graduate of the Institue of Logistics Management with a 3.8 GPA
36. Certified Logistics Paractitioner (2007)
1987-present Twenty Six years of training in transportation of hazardous
material, company sponsored classes in management practices and Continuous
Process Improvement, Total Quality Management
Previously held top secret clearances issued by the United States
Department of Defense and Department of Energy.
Experience utilizing the Microsoft Office Suite of programs along with
Microsoft projects, and Microsoft Outlook e-mail program.
Assisted in beginning implementation and now daily usage of the ORACLE
financial, procurement, and receiving software application system (SAP)
Have chaired both the ORAU Quality Council and ORAU Diversity Council
Provide Leadership for a department that consistently achieves a 4.9 out of
5 rating in customer service and employee satisfaction
Received numerous awards in the area of leadership and customer service
including a special award received for working with the White House Staff
for a Presidential visit
Part of a four person team that developed and wrote a publication that was
presented at the Waste Management 2010 Conference titled "Recovery &
Reinvestment Act, Department of Energy Transportation Challenges
Provide support to DOE Headquarters in the area of Motor Carrier
Evaluations (MCEP) program and the Transportation Contractors Assessment
Program (TCAP) as a subject matter expert.
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