Charmaine Dusic

Photography Professional

accud7@r.postjobfree.com

Experience

Shipper/Receiver at Lifetouch

September 2008 - Present (5 years 6 months)

• Streamlined policy and procedures for shipping assistants. Documented processes for new

hires.

• Trained and mentored 1-6 new support staff yearly.

• Proofread forms for errors and located additional documentation as necessary.

• Filed, updated, maintained and archived 700 customer records using an alpha color-coded

filing system.

• Assisted with data entry and maintenance of electronic records.

• Manipulated various electronic file formats such as doc, pdf, html and text to Excel to extract

appropriate information.

• Created weekly spreadsheet reports to document account standings

• Maintained and updated shipping logs. Liaised with shipping companies to locate

lost/damaged parcels.

• Received and document all shipments; from small envelopes to large skid shipments.

• First point of contact for territory office personnel throughout Ontario and the Maritimes for

shipment status and assistance.

• Responsible for maintaining office supplies, including general office supplies (paper, ink etc.)

kitchen supplies (cream, sugar, coffee) and cleaning supplies (toilet paper, hand soap, paper

towels etc.)

• Provided general maintenance of office surroundings; painted and patched walls; repaired

toilets; and cleaned as required.

• Primary contact between building management; contract repair agents and office product

suppliers.

• Assisted as needed in accounts receivable room.

1 recommendation available upon request

CSR at The Bradford Group

July 2003 - September 2008 (5 years 3 months)

• Assisted 100+ clients per day; answering queries and concerns and verified phone orders.

• Processed returns, and back-order adjustments.

• Successfully sold and up-sold products and services.

• Assisted with back-logged correspondence for neighboring department.

• Handled in coming correspondence answered questions, provided returns, refunds and

exchanges; created response letter for reply.

1 recommendation available upon request

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General Office Clerk at Bee Clean Janitorial

2002 - 2003 (1 year)

• Typed, filed and faxed documents, memos and purchase orders.

• Answered incoming phone calls, took messages and placed supply orders.

• Compiled, printed and distributed cleaning manuals.

• Managed supply inventory levels by notify supervisor of replacement needs and checking

shelves.

• Reviewed incoming order forms; inspected and verified supplies received, against invoice and

packing slip.

Customer Service Supervisor at Staples

June 2001 - June 2003 (2 years 1 month)

• Created and maintained reporting procedures, documenting bottom-line achievements.

• Trained, developed and motivated employees; monitored performance; coordinated staff activity

for optimal allocation of abilities and resources.

• Prepared and administered monthly, 90-day, and annual reviews.

• Facilitated and delegated segments of weekly team meetings.

• Summarized and presented department concerns to management staff.

Telephone Operator at Bell

2001 - 2001 (less than a year)

At a time when Bell Canada was phasing out it's operator service they were hiring temporary operators to

cover senior employees buy outs packages, early retirements and so forth. It was during this time frame that I

briefly worked there.

• Assisted with international, directory assistance and person-to-person calls, transferred calls as

necessary.

• Provided refunds for technical difficulties experiences during calls.

Travel Agent at Discount Travel Warehouse

May 1998 - March 2001 (2 years 11 months)

• Conducted on the job training for new employees. Supervised and supports trainees during

transactions and interaction with clients; evaluated trainees and reported to management.

• Handled busy client flow, which included receiving and greeting visitors, recording registration

information, and preparing client files.

• Managed daily retail operation; opened and closed, daily cash, credit balances and bank

deposits.

• Prepared correspondence for faxing and mailing, which included printing address labels and

stamping envelopes.

Volunteer Experience

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Fundraising Chair at St. Francis School

September 2013 - Present (6 months)

I enjoy being an active member of my children's educational experience. As the Fundraising Chair I act as a

contact person and co-ordinate major fundraising events and campaigns with committee vote of approval. I

enjoy getting to meet fellow parents and community business owners.

->Supported Facilitated Family Fun Raffle for last 2 years. Assisted with distribution of raffle

tickets. First line of contact for community business owners through email and person-to-person

contact.

->Prepared food for a Strawberry Social even to be sold to students and family.

->Worked with other committee members on distribution of fundraising material; Big Box Gift Cards

->Provided data on cost of school spirit wear. First line of communication with supplier. Updated

order form.

Committee Member at Lifetouch Social Committee

June 2011 - Present (2 years 9 months)

I joined the Social Committee at my work to become an active member and create a friendly work

environment. Below I have detailed some of the functions I have supported and Facilitated.

->staff bowling night;found venue, created marketing material, ordered food and beverage for

attendees. Collected fees involved from staff participants

->potlucks;set up and tear down and clean up of event

->Valentine's Day baking contest;created award/certificates, shared in purchase of prizes and

created marketing material

->staff pizza luncheons;coordinated purchase of meal, first line of contact with supplier

->Assisted with purchase and stock for Social Committee snack room snacks. Documented sales

on spreadsheet to keep track of purchases

->Organized Food Bank and used clothing drives. Created marketing material, first line of contact

with associated businesses

->Assisted in Stuff the Bus Program;purchasing new back-to-school merchandise to be given to

local public and catholic school boards for underprivileged children. Created, "Penny War" in

order to raise funds to purchase new school materials. Successfully raised over $700.00 for the

2012-2013 school year.

->Assisted with Halloween and Easter staff appreciation events;distributing candies, awards for

Halloween costumes. Created marketing material for events. Clean up and tear down of any party

displays.

->sold inter-office 50/50 tickets put proceeds towards events, awards and snack room supplies

->Supported committee members with creation of summer picnic Olympics for Year wrap up party.

Set up, tear down and clean up of tables and debris.

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Recycling Guru at Lifetouch

->I have facilitated recycling plans at Lifetouch Canada to recycle our pop cans with a local recyclable

company that will pay for the aluminum. The funds were put towards the employee Social Committee to use

as they saw fit.

->I developed the Campbell Soup Labels for Education in my work place. Creating a designated area where

employees could place the labels. I was responsible for finding a school involved in the program and

anonymously sending them the saved labels.

->I implemented another recycling/upcycling program at Lifetouch called Terracycle. We saved inkjet

cartridges, cookie and chocolate bar wrappers along with used sandwich bags. The proceeds from collecting

with given to the Thames Valley District School Board, Life*Spin and The Food Bank.

->I promoted and collected food for the Food Bank on behalf of Lifetouch Canada. I weighed, packaged and

assisted with pick up. I helped plan events around the collect date to boost donations.

->I assisted with clothing drives for CCC (Community Clothing Centre) and participated in The Boys and

Girls Club Koats for Kids. I packaged and assisted with pick up of garments. I helped plan events around the

collect date to boost donations.

Skills & Expertise

Data Entry

Customer Service

Typing

Mentoring

Training

Filing

Fax

Voice Mail

Phone Etiquette

Telephone Skills

Microsoft Excel

Cash Management

Reports

Email

Multi Tasking

Adaptability

Highly responsible

Team-oriented

Organization

Hardwork

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Client Relations Skills

Highly personable

Leadership

Outstanding time management skills

Superior Work Ethic

High Pressure Environment

Setting Priorities

Time Management

Education

Mount Royal Collegiate Institute

High School Diploma, 1991 - 1996

Activities and Societies: Choral group 4 years

Yearbook committee 1 year

After Grade Committee 1 year

Interests

Reading

Music

Movies

Arts & Crafts

Baking

Volunteering

Travelling

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Charmaine Dusic

Photography Professional

accud7@r.postjobfree.com

2 people have recommended Charmaine

"Charmaine is one of the best among all the people I have ever worked with. Charmaine is a very productive

person, is hardworking, broad-minded and forward thinking individual. Intelligent, ambitious, energetic and

proactive perfectionist. Desire for proficiency and education makes Charmaine a valuable asset to the team.

Highly recommended."

Sujee Velupillai, EDT Specialist (Electronic Data Transfer), Lifetouch, worked with Charmaine at

Lifetouch

"Charmaine was an excellent CSR when I worked with her at Bradford. She was reliable, prompt with

excellent attention to detail. She was focused on customer satisfaction and ensured positive end results with

all her contacts. I would strongly recommend Charmaine for employment and feel confident she'll be a strong

asset to whichever company is lucky enough to work with her."

Sari Brady, Customer Service Supervisor, The Bradford Group, managed Charmaine at The Bradford

Group

Contact Charmaine on LinkedIn

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Contact this candidate