Customer Service Representative
Resume:
Christine Cordiano
Email: *****************@*******.***
Objective:
George Brown culinary and event planning graduate seeking a position as a customer
service representative to further my experience and knowledge of the customer service
world and contribute to the overall success of the establishment.
Qualifications:
• Willingness to learn new ideas and concepts
• Smart Serve, Food Handlers and CPR/First Aid Certified.
• Over 4 years of serving and greeting experience acquired through catering.
• Strong memorization skills
Education:
Chef Training Certificate
George Brown College, Toronto
• Relevant Classes:
o Intro to Service: Learned and demonstrated the different types of table
settings and proper ways to greet guests at a fine establishment.
o Culinary Skills 1 & 2: Learned the basics of the food service industry and a
wide variety of different types of food preparation techniques.
Event Planning and Delivery Certificate
George Brown College, Toronto
• Relevant Classes:
o Professional Guest Services: Learned and demonstrated the basic
principles of providing efficient service to customers. As well as learning
the basic steps to ensuring a customer leaves happy.
Ontario Secondary School Diploma
St. Thomas Aquinas Catholic Secondary School, Brampton (Graduated June 2011)
• Relevant Classes:
o Hospitality and Tourism: Learnt the basics in providing exceptional
hospitality and service.
Experience:
Hostess, Air Canada Club Restaurant, October 2013 – present
(Restaurant located within the Air Canada Centre)
• Seating anywhere from 300-500 people a night which enhanced my interaction
skills. As well as telling club members about certain specials that are not on the
menu.
• Making reservations for people and assigning certain members to their regular
tables which improved my memory skills and my ability to remember regular
clients.
• Running food from the kitchen to tables within the restaurant which gave me an
understanding of quick and efficient service techniques.
Cook’s Assistant, La Bruschetta Catering, September 2009 - October 2013
• Serving and seating 200 people at a large company event which taught me social
skills as well as efficient service styles.
• Made sure tables were clean before seating guests and ensuring that guests
were happy with their meals.
Cashier, Tijuana Tan, January 2010 - July 2013
• Welcomed 80 customers on a daily basis and provided them with quick and
efficient service.
• Responsible for cleaning up after each customer has left and ensuring that the
front entrance and desk was clean.
Interests:
I enjoy interacting with multiple groups of people as well as providing people with
excellent customer service. I also enjoy making others happy while being able to
provide them with better alternatives that can save them both time and money.
Other interests that I have include being in the restaurant world and learning new
menus as well as interacting with multiple groups of people. I also love being in an
atmosphere where people can come in and have a good time and enjoy excellent
service.
References Available Upon Request.
Contact this candidate