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Customer Service Representative

Location:
Dundalk, ON, Canada
Posted:
February 25, 2014

Contact this candidate

Resume:

Christine Cordiano

Phone: (***) *******

Email: *****************@*******.***

Objective:

George Brown culinary and event planning graduate seeking a position as a customer

service representative to further my experience and knowledge of the customer service

world and contribute to the overall success of the establishment.

Qualifications:

• Willingness to learn new ideas and concepts

• Smart Serve, Food Handlers and CPR/First Aid Certified.

• Over 4 years of serving and greeting experience acquired through catering.

• Strong memorization skills

Education:

Chef Training Certificate

George Brown College, Toronto

• Relevant Classes:

o Intro to Service: Learned and demonstrated the different types of table

settings and proper ways to greet guests at a fine establishment.

o Culinary Skills 1 & 2: Learned the basics of the food service industry and a

wide variety of different types of food preparation techniques.

Event Planning and Delivery Certificate

George Brown College, Toronto

• Relevant Classes:

o Professional Guest Services: Learned and demonstrated the basic

principles of providing efficient service to customers. As well as learning

the basic steps to ensuring a customer leaves happy.

Ontario Secondary School Diploma

St. Thomas Aquinas Catholic Secondary School, Brampton (Graduated June 2011)

• Relevant Classes:

o Hospitality and Tourism: Learnt the basics in providing exceptional

hospitality and service.

Experience:

Hostess, Air Canada Club Restaurant, October 2013 – present

(Restaurant located within the Air Canada Centre)

• Seating anywhere from 300-500 people a night which enhanced my interaction

skills. As well as telling club members about certain specials that are not on the

menu.

• Making reservations for people and assigning certain members to their regular

tables which improved my memory skills and my ability to remember regular

clients.

• Running food from the kitchen to tables within the restaurant which gave me an

understanding of quick and efficient service techniques.

Cook’s Assistant, La Bruschetta Catering, September 2009 - October 2013

• Serving and seating 200 people at a large company event which taught me social

skills as well as efficient service styles.

• Made sure tables were clean before seating guests and ensuring that guests

were happy with their meals.

Cashier, Tijuana Tan, January 2010 - July 2013

• Welcomed 80 customers on a daily basis and provided them with quick and

efficient service.

• Responsible for cleaning up after each customer has left and ensuring that the

front entrance and desk was clean.

Interests:

I enjoy interacting with multiple groups of people as well as providing people with

excellent customer service. I also enjoy making others happy while being able to

provide them with better alternatives that can save them both time and money.

Other interests that I have include being in the restaurant world and learning new

menus as well as interacting with multiple groups of people. I also love being in an

atmosphere where people can come in and have a good time and enjoy excellent

service.

References Available Upon Request.



Contact this candidate