Manager Customer Service

Location:

Tuscola, IL

Posted:

February 26, 2014

Contact this candidate

Resume:

THOMAS JOHNSON

**** * ******* **, *******, IL ***27

Mobile 217-***-****

Email: *************@****.***

QUALIFICATIONS

. Over 20 years of upper level management experience

. Over 15 years of Warehouse Distribution experience

. Finance and Business Management - professional and academic

background

. Inventory Control, Safety, Quality Assurance and Productivity

. Elected President - Transportation Club of Bloomington

. Computer - IBM AS 400, COBOL, dBase III, PL/I, Microsoft Windows

NT, Manugistics

. Excellent Communication Skills - positive interaction and

results oriented

. Personnel - supervision, interviewing, hiring and development of

ongoing training

. Completion of Pacific Institute's Investment in Excellence

through Caterpillar

. Six Sigma and CPS Green Belt Training and Completion

Carstin Brands, LLC - Arthur, IL July 2013 -

January 2014

LOGISTICS MANAGER/SAFETY MANAGER

. Manage freight to customer dedicated delivery in 6-state area

. Manage inventory and staff of all warehouse activity

. Responsible for P/L of transportation and warehousing

. Work directly in conjunction with production to ensure total

efficiency

. Oversee integrity of distribution of approximately $20 million

of finished goods

. Safety manager for all areas of operation

. Ensure OSHA compliance on all reporting and issues

Holland Motor Freight - Atlanta, IL February 2012 -

April 2012

OPERATIONS SUPERVISOR

. Supervise daily workforce of city drivers

. Organize Daily Inbound plan

. Arrange routes and assign drivers

. Route daily pick-ups

. Monitor daily terminal service and make adjustments for

improvement

ADM - Decatur, IL August 2008 - February

2012

REFINERY SHIFT SUPERVISOR

. Supervise labor force of daily refining operation

. Plan and organize daily schedule needs

. Approve scheduled products before transportation to customer

. Manage daily shipping activities - Rail, Truck, and Pipeline

. Monitor all water treatment (dry-weather run-off and production

water)

. Recognized Incident Commander

. Equipment operator trainer

F & W Lawn Care - Bloomington, IL April 2008 - August 2008

LANDSCAPE SUPERVISOR

. Oversee daily activities of specific landscape crew

. General landscape duties

VOLT Technical Services - Decatur, IL May 2007 -

December 2007

Caterpillar - MATERIALS MANAGER

. Manage record location of approximately 1400 parts

. Responsible for reconciling all exceptions

. Manage parts through Critical Part Tracker, CWS and MRC

Collaboration

. Responsible for resolving supplier issues through MRP and MRC

Connect

. Manage NPI record locations manage transfer of part to

production LPA desk

. Managed inbound parts from supplier for Wheel Tractor Scraper

Pilot build

Area Disposal Services, Inc. - Clinton, IL August 2005 -

March 2007

GENERAL MANAGER

. Manage 12 Million dollar budget operation

. Responsible for controlling and monitoring P\L statements,

Income statement, and general ledger

. Successful profit margin increase of 3.1% in first year of

managing operation

. Manage five supervisors as direct reports

. Responsible for the daily job functions of 72 employees

including drivers, CSRs, and maintenance personnel

. Perform all Human Resource functions including hiring,

termination, as well as accident-reporting and OSHA reporting

. Negotiate vendor services

Nu-Way Transportation Services, Inc. - Bloomington, IL June 2000-

August 2005

DIRECTOR OF DISTRIBUTION

. Manage freight to customer-dedicated delivery system in 5-

state area.

. Manage four accounts as third-party logistics provider for

Nestle, Kathryn Beich (a

division of Nestle), and Carmi Wholesale

. Responsible for P/L of all accounts.

. Direct support staff of 24

. Work in conjunction with Nestle Supply Chain team to ensure

total efficiency.

. Manage $10 million inventory, consisting of raw and

packaging materials for production.

. Oversee integrity of $5 million of finished goods

distributed to 17 warehouses nationwide.

. Implemented automated barcode scanning system to meet and

exceed current

technological resource utilization for warehouse management.

AmeriServe - Gridley, IL 1998-2000

(Formerly ProSource Distribution Services)

TRANSPORTATION/WAREHOUSE SUPERVISOR

. Supervised 60 Drivers

. Coordinated efforts with Customer Service and Warehouse.

. Effectively dispatched over 100 routes on a weekly basis.

. Working knowledge of DOT regulations.

. Developed excellent working rapport with vendors.

. Maintained customer satisfaction simultaneously with company

profitability.

Ace Hardware Distribution Center - Princeton, IL 1992-1998

(1,082,000 sq.-foot facility serving dealers in IA, IL, IN, MO and WI)

BREAK STOCK SUPERVISOR (1997-1998)

BREAK ORDERFILL SUPERVISOR (1996)

. Tracked inventory through software application and bar-coded

functions.

. Positive interaction with team members to improve efficiency

and motion economy.

. Recognized for "Most Improved Quality & Performance."

TRAINING DEVELOPMENT SUPERVISOR (1996) - Comprehensive training

programs.

AREA TEAM SUPERVISOR, Weekend Shift (1995) - First 36-hour weekend

shift

BREAK STOCK SUPERVISOR (1994) - RF scanning system, 43 team members

AREA TEAM SUPERVISOR (1993) - Full-Case Stock Dept., up to $1 million

daily freight

TEAM MEMBER (1992) - Forklift operation and cycle counting

Magna Bank of McLean County - Bloomington, IL 1986-1989

CONSUMER LENDER and COLLECTOR

. Evaluated credit applications, closed loans and prepared all