Customer Service Insurance
Resume:
MELISSA HUNTER
Pittsburgh, PA 15210
***********@*******.***
SUMMARY
Experienced in computer software, including Microsoft Office Applications as well as the supervision of a team in a
fast paced environment
WORK HISTORY
2012 – 2014
PNC BANK
LOAN SERVICES CONSULTANT
• Assist customers with unsecured and secured loan and line of credit accounts
• Assist customers with all home equity products
• Provide assistance with all deposit accounts
• Educate customers on bank procedures and policies
• Process payments and payoffs of customer accounts
• Explain processes of accounts once satisfied
• Ensure customer feels that they are valued
2009 - 2010
BANK OF AMERICA
MORTGAGE INSURANCE TRACKING DEPARTMENT
• Updated system with homeowners/flood insurance policy information
• De-escalated supervisor calls
• Assisted insurance agents with updating policy information
• Contacted insurance agents in order to update system with current policy information
• Assisted customers with flood disputes
2008 - 2009
KEY PERSONNEL SERVICES
COVENTRY HEALTHCARE
• Broker services unit at Coventry Healthcare
• Assisted insurance brokers with commission information
• Assisted potential brokers with information on certifications, background checks and appointments with
states or states they would be selling Coventry products
2007 - 2008
CUSTOMER SERVICE REPRESENTIVE
PRECISION RESPONSE CENTER
• Customer service representative for DirecTV account
• Established the needs of customer requests in a timely manner
• Assisted customers with all billing and programming related issues
• Contacted local installers on behalf of customer, in regards to installation issues
EDUCATION AND TRAINING
2011 – 2013
Computer Information Science for Programming, Everest University Online
Associates Degree Awarded
1998 - 1999
Microsoftware Applications, ICM School of Business
Diploma Awarded
References available upon request
Contact this candidate