Customer Service Manager

Shawn Marie Kane

*** *. ******** **., ********, WI 53534, 608-***-**** (M),

***********@*****.***

Objective

I seek a professional, opportunity with a customer service, growth oriented

organization that will utilize experiences from my retail management and

customer service positions.

Professional Experience

2012-2013 Charming Charlie, Waukesha & Madison, WI

2012-2013 General Store Manager

2008-2012 DSW Shoe Warehouse, Middleton, WI

2008-2012 Store Manager

2003-2007 Coldwater Creek, Madison, WI

2003-2007 Store Manager

2004-2007 Regional Management Trainer

2006-2007 Acting District Manager

2000-2003 GAP, Johnson Creek, WI

2001-2003 Store Manager

2000-2001 Merchandise Manager

1992-1999 Limited Corporation, Madison, WI

1996-1999 Store Manager, Bath & Body Works

1992-1996 Store Manager, Limited

Professional Skills

Customer Service Management

. Consistently Achieve top district customer service score.

. Train employees on professional selling to improve sales metrics while

exceeding customer expectations.

. Supervise employees to provide legendary customer service.

. Train employees on professional selling skills driving business

results and customer service.

. Facilitate in-store and community special events to increase customer

base and brand awareness.

Interpersonal

. Promote a work environment with respect for the individual, brand, and

customer.

. Peer resource for merchandising, customer service, and human resources

knowledge.

. Provide management support during manager vacancies including district

manager level.

Operations and Inventory Control

. Manage stores with sales volumes up to $8 million.

. Control expenses through process improvements to increase efficiencies

and improve bottom line profitability.

. Merchandise product to improve customer service and increase sales.

. Supervise staff to maintain inventory accuracy including annual

physical inventory counts.

Human Resources and Training

. Manage and develop staffs of up to 100 full and part-time associates.

. Coach associates to ensure clear understanding of objectives and

counsel when appropriate.

. Develop associates to next level both in skill set and position

through Individual Development Plans.

. Provide in-the moment coaching as well as formal review process.

. District recruiter for management and supervisory positions.

. Facilitate New Store Customer Service Training.

. Regional trainer for new managers on position responsibilities and

objective, as well as company culture.

Awards:

. 2006 Annual Peer Respect Award - Central Region, Coldwater Creek

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