Customer Service Manager

Lindsey Marie Campbell

**** ******** ** *******, ** 27298 810-***-**** accu34@r.postjobfree.com

Objective

Seeking to obtain a challenging and responsible full time position in a healthcare environment where I can

apply my knowledge and experience, while being offered an opportunity for professional growth and

advancement.

Skills statements

• A very reliable worker with the ability to quickly learn new concepts and skills.

• Ability to communicate with physicians, patients, and hospital staff in a courteous, effective, and

professional manner

• Familiar with the safety protocols regarding the handling, storage and transportation of blood

• Outstanding customer communication and leadership skills.

• Excellent knowledge of basic computer applications like Word Processor, Cerner, Hyperspace Epic,

SoftID, Excel sheet and Internet Explorer.

• Ability to handle stress when placed in very difficult situations. Has experience in a Level 1 trauma ER,

emergency surgeries, and responding to all types of hospital codes.

Education

Certificate in Phlebotomy Technician (September 2010 -June 2012)

Baker College Owosso, MI

• Successfully performed over 550 venipuncture, butterfly, syringe, skin puncture, blood cultures and

capillary blood samples.

• Knowledgeable about HIPPA and healthcare laws and regulations.

• Skilled in reading and writing specimen collection and routine testing procedures

• In-depth knowledge of medical terminology and laboratory information system

Phlebotomy Externship

• Memorial Outpatient Services of Durand, MI

• Included 105 hours 650 successful draws.

• Memorial Healthcare Owosso, MI

• Included 15 hours and 50 successful draws. Completed draws in CCU, ER, surgical care unit

and stress unit. Also experienced and knowledgeable about all laboratory departments.

Experience

William Beaumont Hospital (August 2013 – February 2014)

Phlebotomist / Lab Assistant

Grosse Point, MI

• Skillful in performing inpatients and outpatient blood collection by venipuncture and capillary technique

from patients of all age groups. Also familiar with urine collections, paternity collections, nasal swab

testing, pediatric blood collections and difficult draws the emergency room or surgical floor may have.

• Familiar with specimen processes including receiving specimens from outreach labs, ordering required

tests for specimens, answering phones, centrifuge specimens and delivery specimens to correct

department. Also prepares specimens for send outs to special laboratories, assures specimen is of

correct volume, temperature and storage extra specimens.

• Possess the ability and skills necessary to provide training for student phlebotomist and new

employees.

• Daily draw count includes 30+ draws of various techniques.

Covenant Healthcare System (March 2013 – June 2013)

Phlebotomist

Saginaw, MI

• Able to perform a variety of routine blood drawing procedures to ensure the best possible specimen is

collected. Some of these techniques including syringe draws, butterfly draws, hand draws,

venipunctures, neonatal heel sticks, line draws and capillary punctures.

• Experienced with newborn, pediatric and geriatric inpatient blood draws in the ER, ICU, OR, and OB.

• Familiar with HIPPA, hospital codes and legal blood draws.

• Utilized standard procedures for properly identifying the patient, preparing, processing, labeling and

storing patient specimens.

• Daily draw count includes 30+ draws of various techniques

Meijer General Merchandise Clerk (December 2007- February 2013)

Howell, MI

• Manage a team of employee's daily duties

• Customer service relations

• Money management and packaging

• Creative coordinator for holiday and event product displays

References

Ann Sosnowski (313) 473 - 6479

– Beaumont Laboratory Manager

Peggy Jakobs (517) 552 – 6609 ext. 688

– Previous Employer

Megham Trombley (313) 473 - 1948

– Beaumont Lead Phlebotomist

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