Customer Service Real Estate
Resume:
Kimberley R. Glover
P.O. Box *****
Jacksonville, Fl 32245
****************@*****.***
SKILLS SUMMARY:
• Possess a strong background in the for-profit, higher education market industry and public
relations.
• Diverse sales experience, marketing and interacting one on one with students and clients.
HIGHLIGHTS OF QUALIFICATIONS
• Thirty years experience in office supervision and personnel management.
• Processed correspondence and operated sophisticated communications equipment.
• Proficient in a variety of office automation software including Microsoft Word, PowerPoint,
Microsoft Excel and Microsoft Outlook Mail.
• Accustomed to a fast-paced environment where deadlines are a priority and multitasking is
a requirement.
• Eligible for Top Secret security clearance.
WORK HISTORY
CACI Dynamic Systems Inc.
Benefits Specialist Jacksonville, FL
2012 – Present
Through motivational, on-site, hands-on benefits counseling, supports the Department of Veterans
Affairs contract in an effort to ease a military member's transition out of uniform and into civilian
life. Under specific guidance from the Department of Veterans Affairs (VA) and using information
provided by the VA, provides high quality counseling, planning information and consulting services
to all service members and their dependents on all VA benefits and VA programs within the NAS
Jacksonville community.
• Educates military members and dependents on all VA benefits and programs available. In a
group setting, provide clear briefings and printed information intended to answer questions on all
the VA benefits and programs for which a military member and/or dependent may be eligible.
Additionally, on an individual case-by-case basis provides tailored consultation to specifically
address a particular military member's or dependent's need.
• Provides counsel and assistance as military members and dependents apply online for VA
benefits and programs to include completing VA web-based applications.
• Reviews and maintains on-site reference materials readily available to support counseling in
order to provide the highest quality service to the customer.
• Provide follow-up on a case-by-case basis to ensure optimal outcomes.
• Collects common questions and/or misconceptions on VA benefits and programs and provide
regular feedback to the on-site supervisor in order to improve VA's dissemination of information
worldwide.
• Performance of this job requires a wide range of communications skills to include occasional
classroom instruction, email exchange, telephone consultation, and/or individual face-to-face
meetings
International Assessment Institute Inc.
Chief Examiner Jacksonville, FL
2010- 2012
• Responsible for providing a secure exam delivery and superior customer service in a
comfortable friendly environment.
• Understands and complies with all testing procedures.
• Checks in examinees, verifies identification, and explains the exam process.
• Monitors examinees while testing.
• Communicates with internal departments to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
•
Jacksonville Knights Football League
Volunteer, Director of Player Communications and Community Relations Jacksonville, FL
2009- 2011
• Establish and maintain cooperative relationships with representatives of community,
employee, and public interest groups.
• Arrange public appearances, lectures, contests, or exhibits for players to increase
awareness of the Jacksonville Knights Football League in the Jacksonville and
surrounding areas and to promote goodwill.
• Consult with advertising agencies or staff to arrange promotional campaigns in all types of
media for events, organizations, or individuals.
• Coach football players in effective communication with the public.
• Prepare and deliver speeches to further public relations objectives.
University of Phoenix Jacksonville, FL
Enrollment Counselor 2005 - 2009
• Responsible for recruiting and advising undergraduate and graduate students regarding
admissions and degree completion requirements.
• Responsible for setting up and taking part in diversity career fairs and conferences at
various locations to meet potential candidates face to face to discuss educational
opportunities.
• Planned and implemented recruitment activities for assigned high schools and military
territories, including travel to distant sites in the state of Florida and nationally.
• Provided admission presentations to visitors during campus daily tours and at on campus
and off-campus events.
• Advised students and families of admission requirements, transfer guidelines, financial aid
and scholarship information.
• Provided follow-up to students and parents via phone, letters, email, and scheduled
appointments in specific recruitment territory.
• Reviewed admission applications, evaluated civilian and military credentials, and made
admission decisions.
US Naval Support Activity Manama, Bahrain
Customer Support Supervisor 2003- 2004
• Managed 30 personnel and assisted in the completion of over 300 trouble calls throughout
Naval Support Activity and over 51 tenant commands, providing a turn around of 24-48
hours and saving the Navy $15,000 in maintenance.
• Administrative duties include writing personnel evaluations and forecasting workload for
incoming and outgoing personnel.
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PROFESSIONAL TRAINING AND EDUCATION
• Masters of Business Administration in Leadership, Nova Southeastern University, 2011
• Bachelors of Science in Psychology, University of Maryland, 1996.
• Certified Mediator from Defense Equal Opportunity Management Institute
• Certificate in Lean Six Sigma Green Belt, Nova Southeastern University
• Global Management Certification Completed July 2012.
• Licensed Real Estate Agent.
• Willing to re-locate.
Contact this candidate