Customer Service Insurance
Resume:
Shaneka Davis, CPC
***** *. ****** **. ***#*, Alsip IL, 60803
**********@*****.***
A highly talented billing professional with more than eight years of
experience in locating and notifying customers of delinquent accounts
and soliciting payments; receiving payments and posting amount to
customer's account; handling bookkeeping & accounting tasks; preparing
statements to credit department, if customer fails to respond; keeping
records of collection and status of accounts.
Core Competencies Include
Word Perfect- 6.1, 7.0
Stacar: Corporate collection system
Tucan: Collection system for credit cards
Microsoft Office Suite Software: Proposals, Tables, Mail Merge.
Peachtree -Billing, Receipts, Reports, Inventory, Monthly Closing
SAP: Accounting software reconciling outstanding client accounts
Medisoft Advanced 6.11-Daysheets, Billing, Ledgers, and Statements.
Rapatonni: Accounting software entering and updating client accounts
Collections, Meditech, LSS, Nebo, Snaps, Epic, Last Word, Centricity
JP Morgan Receivable Edge, EDS, Medical Records.
EXPERIENCE
2012-Current University of Chicago Physicians Group
Burr
Ridge, IL
A/R Representative/ Self -Pay -Patient Inquiry
. To deliver the highest quality of customer service to all
UCPG patients
. Receive incoming and perform outgoing patient calls
regarding accounts
. Assist patients with insurance problems/questions on an on-
going and daily basis
. Maintain work-files investigate patient information using
Last Word, NDAS, I-Suite or insurance carrier web site
. Implement measures to collect patient balances, establish
budget plans, offer discounts, investigate disputed
balances and make outgoing collection call, and respond to
daily mail correspondence
2011-2011 Sisters of St. Frances Health Services: Saint Margaret
Mercy Dyer, IN
MSO Physicians Billing/Cash Posting Contractor
. Apply cash to patient balances as appropriate
. Solve discrepancies with payment posting
. Handle lock box tasks and account adjustments
. Oversee insurance company payments for physician services through
EOB
. Maintain electronic remittance of payments suppress money
2010-2010 Access Community Health Network
Blue Island, IL
Patient Billing Specialist Contractor
. Research claim denials and underpayments, contact insurance
carriers for claim status
. Answering patient telephone inquires, questions, and complaints
regarding their bills
. Correct account transactions and re-queue clams to insurance
companies in LSS and Meditech
. Analyze & correct A/R reports for Medicaid and Medicare check
patient eligibility Nebo & Snap
. Entering IDPA payments, balance batch totals to the daily deposit
total, post, print, & file
2008. Bank Of America
Chicago, IL
Contract Data Analyst Contractor
. Analyzed large sets of client data for internal business partners
ensuring integrity of data was maintained
. Merged hundreds of duplicate client records daily into database
eliminating data redundancy
. Researched and analyzed validity of client data ensuring business
partners are notified of data quality issues
. Completed projects meeting managements monthly and quarterly
deadlines on time or ahead of schedule
2007-2008 Andersen Corporations
Oak Park Heights, MN
Account Reconciliation/Collections Contractor
. Researched and reconciled payment discrepancies for all Home Depot
accounts
. Issued credit to proper accounts update spread sheet
. Reconciled consumer reports and filed information into BPCS
. Placed calls on delinquent accounts collecting proper data
resolving and updating accounts.
2007. A/R Wm. Wrigley Jr. Company
Chicago, IL
Customer Support Account Manager Contractor
. Delivered the highest quality service to the customers in the
area of deductions, collections and returns.
. Investigated and resolved customer deductions with 100%
accuracy to keep deductions to a minimum and to clear, when
approved, within two days of approval
. Released orders in accordance to the Credit Release Policy,
Month end closing
. Updated and provided Customer Master Forms to the PSM to
maintain accurate account information
EDUCATION
Certified Professional Coder AAPC-CPC Solutions Inc, Homewood, IL 2013-2013
Diploma-Medical Academy of Business & Technology, Blue Island, IL 2002-2002
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