*** ****** ****

Smock, PA

acctp8@r.postjobfree.com

PH #: 724-***-****

Accomplished, result-driven, and detail-oriented MS graduate with experience in organizational change and

development, training, and selection and recruitment with exemplary customer service experience and persuasive

communication skills

QUALIFICATIONS SUMMARY

Strong educational background successfully assisting in the development of organizations to achieve goals

Strong analytical skills and experience in conducting all aspects of research; both qualitative and quantitative

analyses

Excellent communication and presentation skills conveying objectives clearly and effectively to all levels

Superb customer service, interpersonal, up-selling, and writing abilities

Contributes unique perspective and innovative solutions

EDUCATION

Northern Kentucky University, Highland Heights, KY Masters of Science (MS)

Major: Industrial-Organizational Psychology (MSIO) (3.378 GPA) Courses complete (Spring 2013)

Indiana University of Pennsylvania, Indiana, PA Bachelor of Art (BA)

Major: Psychology; Minor: Economics

RELATED TRAINING & EXPERIENCE

Northern Kentucky University, Highland Heights, KY August 2009-May 2014

Graduate Student

Researched a variety of topics and issues within the MSIO program;

collaborated with numerous organizations within the community

to assess needs and resolve issues

• Completed training and development project

o Created training and welcome manual for employees for Furnish 123, Cincinnati, Ohio

o Identified training needs of client by interviewing owner

o Developed innovative strategies to address training needs by constructing a condensed handbook

o Designed evaluation to assess training success

• Completed selection & recruitment project

o Designed strategic selection and recruitment plan for position of Senior Project Manager

Community Health Nurse

o Assigned relative importance weights to each job task

o Established most appropriate selection predictors (ex: training/experience evaluation)

o Discussed potential problems of predictors and biases that may occur

o Determined recruiting strategies (social media, newspaper, employee referral)

• Complete organizational change project

o Conducted buy-in campaign for Mount St. Adams College, Cincinnati, Ohio

o Prepared employees for change initiative

o Researched and designed an extensive literature review on proper buy-in procedures (leadership,

communication, participation, and change readiness)

o Constructed a change process document to aid leaders of company in preparing employees to

embrace new process regarding performance management/performance appraisals

• Completed organizational development project

o Researched and assessed needs for the Veteran’s Security and Control Company, Cincinnati, Ohio

o Created self-constructed survey to identify needs of employees

o Developed training guide for a new management position in order to empower employees

o Constructed implementation guide to ensure the training program’s success

o Designed evaluation survey to assess its success rate

• Completed research assessment development

o Assisted in the development and validation of a new survey assessment

o Identified training goals; learning, normative, and performance

o Briefed participants and entered, cleaned, and analyzed data using principle axis factoring in SPSS

• Completed job analysis project

o Conducted job analysis on the Senior Project Manager Community Health Nurse position

o Identified job tasks and linked to KSAs (knowledge, skills, and abilities)

o Established importance and frequencies ratings of job tasks

• Completed work environment project

o Redesigned work environment for Senior Project Manager Community Health Nurse position

o Identified hand tools, best placement, and suitable conditions (temperature, light, noise, ect) in

workplace

OTHER EXPERIENCE

Art Reach, Virtual January 2014-Present

Human Resources Talent Scout Intern

Recruits, screens, and hires new interns for various positions

• Deals with the facilitation of finalizing agreements, on-boarding, and training new employees

• Creates project and job descriptions, employee manuals, and the marketing of internships/jobs

• Manages the identification of internship projects

Panera Bread, Uniontown, PA, July 2013-Present

Customer Service Associate, 724-***-****)

Communicates daily with guests while assessing needs

• Takes proactive approach to resolving customer problems/complaints/inquiries

• Coordinates work and collaborates with co-workers in food preparation

Independent Contractor, Pittsburgh, PA 2008-Present

Brand Ambassador

Works with many top clients to promote products/services (Highmark, Coors Light, Kahlua, ect.)

• Interacts and encourages individuals to participate in the on-going promotion

• Improves sales of products by creating interest with their brands

• Manages booth and develops innovative strategies to administer sampling of product

TKC Global Solutions, Cincinnati, OH 2012

Research Consultant for NIOSH

• Summarized research articles & statistical findings to further explore research outcomes

Marucci Brothers Inc, Uniontown, PA 2004-2010

Holiday Train Representative

Interacted with parents and entertained children while managing cash register and collecting tickets

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Increased sales of train tickets

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• Resolved all parent’s issues and complaints

RESEARCH EXPERIECE

Research Assistant, Department of Psychology, Indiana University of Pa, August 2009-May 2010

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Collected, entered, cleaned, and analyzed data from self-constructed survey

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• Briefed all participants

Coauthored article and poster

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Presented for Women’s Health Symposium at Indiana University of PA

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COMPUTER EXPERIENCE

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Microsoft Office Suite (Word, Power Point, PhotoShop

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Outlook, Access, Excel) Social Media (Facebook, LinkedIn, Twitter,

• SPSS ect.)

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SurveyMonkey Skype

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