LANCE SMITH

***** ******** **.

Austin, Texas *8725

Cell: 254-***-**** Cell: 904-***-****

Email: acctp3@r.postjobfree.com

PROFESSIONAL SUMMARY

** ***** ** ************ ********** and customer service experience in the United States. Extensive background in small, medium, and large-scale information systems across several industries. Demonstrated ability to meet commitments either independently or in a team environment. Self motivated, detail oriented and comfortable working in an extremely fast paced environment.

COMPUTER/TECHNICAL STRENGTHS

Operating Systems: Windows 95, 98, 2000, 2003,2008, XP, NT, PC-DOS, Linux, UNIX, Novell, Mac OS

Hardware: IBM compatible PC’s, BlackBerry’s, Apple Macintosh, Printers, Routers, Hubs, Projectors, UPS

Databases: Access, SQL Server 2003 -2008, Apache Server, and MY SQL

Applications: Microsoft Word, Excel, PowerPoint, Microsoft Publisher, Microsoft InfoPath, Adobe Photoshop, Acrobat Reader, Illustrator, Microsoft Front Page, Expressions Web, Visual Studio.Net and 2005, Eclipse, PHP Designer 2008, WAMP, Dreamweaver, Macromedia Flash, TAW, MS Exchange Server, Symantec Norton, WatchGuard, Lotus Notes, VM Ware, Symantec Ghost, SCCM 2007 – 2012, EndPoint Security, LanDesk Management, Impact, Office 2010, 2013, DoD

Test Tools: Mercury TestDirector, WINRUNNER

Modeling Tools: Visio, iGrafx 2003

PROFESSIONAL CERTIFICATIONS

Microsoft Certified Professional (MCP) 2001

Dell DCSE-3046,3049,3063,3069,3124

Six Sigma White Belt

EDUCATION

Associate Of Computer Science

Diploma Certificate, Computer Network Administration, Keiser College

PROFESSIONAL EXPERIENCE

TechForce Technologies, Richardson, Texas 09/2013- 02/7/2014

Field Operations Supervisor

• Provided PC Deployments, material handling, asset management and reporting services for the receipt of new desktops, laptops, tablets and workstations across several geographic regions.

• Managed 50+ Field Services Technicians throughout Texas, providing administrative, technical, logistics, and operational support.

• Worked alongside Texas DFPS Information Technology Managers, Northrup Gruman Project Managers, and staff coordinating the project scope and deliverables throughout each region location.

• Trained Field Technicians for assignments ranging from data migration, systems deployment, data preservation and restoration, DoD wiping, installation and de-installation services according to the customers approved Specifications.

• Interacted with end-users and managers at desk side offering support and resolution of any unresolved computer refresh issues.

• Prepared all systems for deployment with necessary hardware and software installs.

• Arranged POC for regional locations, staging room reservation, and deployment activities.

WELLS FARGO, Jacksonville, Fla 08/2010 – 2/23/2012

Help Desk Support Specialist

• Monitored incoming tickets and calls from Remedy Ticketing system to helpdesk, resolving local/remote pc hardware/software issues, while providing company-standard customized and Windows, Novell, Symantec, along with other software based-packages configuration and troubleshooting.

• Supported Unix Mainframe system for clients at multiple branches configuring keyboard commands, connecting to mainframe printer, and Unix password resets.

• Performed Windows 7 Deployments, and engaged users with VOIP support on issues mainly revolving around resetting account access and voice mail deletion.

• Setup of various banking equipment, such as printers, money counters, workstations, etc

• Vendor dispatch and hardware /software implementation

• Windows and Novell Active Directory/Directory Services configurations and updates

• Network connectivity

• Firewall and Antivirus updating

Contractor, FT.Laud.,Fla 10/2007- 08/2010

Freelance Computer Consultant/Contractor/Jr Web Designer/Technical Support

• Performed hardware and software troubleshooting, repairing, and upgrading while maintaining uptime of MS Office products and proprietary applications for homes, small, medium, and large businesses.

• Utilized technical support procedures over the phone as well as onsite to keep the flow of business ongoing.

• Telephone software support

• Hardware upgrades and troubleshooting

• Ecommerce website design

• Management interaction

• Operating system installs

• Assisted with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintained current knowledge of hardware, software and network technology and recommended modifications as necessary.

• Performed creation of new accounts using company provided software tools.

• Asset management of all computer parts installed and removed from work sites.

ABN AMRO/CITI MORTGAGE, Sunrise, Florida 11/2005 – 10/2007

Business Analyst/System Tester/Application, Helpdesk and Production Support

• Provided value-added service to the Strategic Technologies & eCommerce Project Solutions Office, internal departments, and web clients by evaluating the efficiency and effectiveness of business and in-house applications and integrated IT solutions.

• Led and participated in the planning and execution of systems/integration testing on Loan Operating Systems.

• Interacted with departments to determine scope and definition of new application functionality or application change requirements.

• Managed C3 Back Office configuration, maintenance and updates

• Creation of MS Access database application to log incoming calls tracking recurring issues from web clients and in-house employees across the US.

• Tools Development

• Issue Tracking

• Helpdesk Support Technician

• Led support of websites www.mortgage.com and www.aamglink.com

• Back Office Administration

L&M Computer Networking Services Inc., Ft .Lauderdale, Florida 04/2003 – 01/2008

Computer Technician

• Demonstrated knowledge of installing, configuring, and implementing hardware and software on several platforms.

• Utilized analytical and troubleshooting skills to respond to system failures and LAN/WAN outages thru out organizations of small and medium sized stature.

• Setup of Active Directory structure for different Organizational Units providing security and accessibility to appropriate groups.

• Installation of Windows, Linux, and Mac OS operating systems within Network infrastructures.

• Performed daily updates, software and hardware installs, virus protection, Trojan horse, adware, root kits and spyware removal.

• Replacement of motherboards, sound cards, video cards, network interface cards, modems, hard drives, hard disk controllers, Hubs, memory, and PCI bridges.

• Setup networks using Ethernet topology, spliced cables, cable drops, and computer installations.

• Performed troubleshooting on network connectivity, desktop configuration, printer connectivity, and network access issues regarding permissions….

• Maintained and setup new user security accounts for Windows 2000, 2003, and Linux Servers.

• Asset management of all computer parts installed and removed from work sites.

Boys & Girls Clubs of Broward County, Ft. Lauderdale, Florida 10/2003 – 10/2005

Education/Technology Director

• Integrated the education and technology departments to better serve the community and children attending the club facilities.

• Opened new avenues of computer programs and capabilities to low income kids for help with their homework, writing skills, photography, and community service.

• Eliminated the budget 100% for repair of computers and update of software.

• Increased membership of club and moral of kids with positive role models such as the 100 Black Men, Alpha Kappa Sorority, and field trips to fundraisers, church events, and one-on-one interaction.

• Planned and administered computer and educational programs that support Youth Development Outcomes for ages 7 – 18.

• Provided instruction & constructive training to develop computer literacy skills

• Administered all grant programs, Award Ceremony, Health Fairs, and Community Partnerships

• Prepared monthly, quarterly, and yearly reports for club programs

• Executed daily operations of computer hardware and software issues resulting in a 100% cost drop in technical support and repair.

• Creation of short plays and skits to commemorate the recognition of various holidays throughout the year.

• In charge of all computers deployed and maintained/tracked inventory of all PC’s.

Legacy Personnel Group (Coca Cola), Fort Lauderdale, Florida 09/2002 – 04/2003

HR Generalist

• Provided advice, assistance and follow-up on company policies, procedures, and documentation.

• Coordinated the resolution of specific policy-related and procedural problems and inquiries.

• Multitasked time between the human resource and Occupational Health departments.

• Creation of employee ID’s and data entry processing

• Provided the establishment of personnel assistance in identifying, evaluating and resolving human relations.

• Facilitated effective interpersonal communication among participants to improve human relations and work related problems.

• Operated audio-visual equipment to review and to present audio-visual tapes for training programs.

• Instrumental in creating, implementing, and organizing the Occupational Health Department records for the Southeastern Division of Coca Cola.

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