Customer Service Manager

Lindsey K. Hawkins

**** ****** ***** #*, *** Jose, CA

408-***-**** • acctoc@r.postjobfree.com

Passionate and professional individual with 4+ years of Real Estate/Escrow experience

along with 15+ years of experience providing administrative assistance. Excellent

interpersonal and communication skills. Demonstration of skills in creating and

implementing effective projects. Adept in interacting with co workers. Excellent

judgment, with a high degree of initiative and independence.

EDUCATION

August 2011 December 2013 University of San Francisco, San Francisco, CA

M.A. Counseling Psychology with an emphasis in Marriage and

Family Therapy.

January 2009 April 2009 Allied Real Estate School, Los Angeles, CA via online

Real Estate Salesperson License

January 2007 December 2008 San Jose State University, San Jose, CA

Bachelor of Arts, Psychology, 2009

August 2000 December 2006 West Valley Community College, Saratoga, CA

Associates Degree, Liberal Arts, 2006

Cuesta Community College, San Luis Obispo, CA

PROFESSIONAL EXPERIENCE

Post Graduate

October 2013-Current Adolescent Counseling Services, Palo Alto, CA

CAT/ACS Counseling Trainee-Counsel adolescents attending Woodside High

School, Redwood City, by providing support and assistance with life transitions,

academic planning and interpersonal difficulties. Provided individual, group and

family psychotherapy for adolescents of cultural, ethnic, and socioeconomic

diversity. Developed treatment plans, maintained clinical documentation and

provided case management as needed.

January 2013- September 2013 Family & Children Services, San Jose, CA

Mental Health Therapist Trainee- Provided individual and collateral psychotherapy

to children (ages 6-16) and families. Developed Treatment Plans, Narratives, and

Assessments. Entered and maintained client’s documentation via FCS intranet and

Medi-Cal.

Post Undergrad Graduate

September 2011- November 2011 Websense, Los Gatos, CA

Front Office Manager- Temporary Position: Managed front office, ordered supplies,

assisted with department projects, planned luncheons and company events.

November 2009- November 2010 Pertria, Inc., Los Gatos, CA

Marketing Administrator, Escrow Coordinator Assistant- Managed property files

from start to finish: generated PRDS forms and CAR contracts, opened new

escrows, order property disclosures- JCP, and create mailers and brochures for

new, current and sold properties. Scheduled on-site inspections: Cleaning,

Property, Pest, Pool, Chimney, Roof, etc. Scheduled and held Broker Tours, Open

Houses. Managed Craigslist, Tour Factory, MLS, Loopnet, CoStar and East Bay

listings. Set-up new profiles and post property reports to DocCentral, DocuSign.

May 2009- September 2009 Von Kaenel Real Estate Services, San Jose, CA

Office Manager, Escrow Coordinator Assistant- Accountable for details of

company’s day-to-day activities, such as communication with employees and

prospective customers. Also responsible for managing calendars, setting up and

initiating conference calls and meetings, preparing expense reports, maintaining

company’s filing system, answering and screening high-volume phone lines.

Managed reception area and served as chief administrator to company’s clients.

Responsibilities included customer service, maintaining a 12-line phone system,

management of office supply inventory and assisting with accounting activities.

Pre Undergrad Graduate

May 2008 –May 2009 Wedgewood Properties, Inc, Campbell, CA

Office Manager- Managed Company’s recruitment efforts, including posting of job

openings, resume screening, communicating with prospective employees and

organizing new employee orientation. Responsible for processing credit

applications, posting rents, cutting owner checks, paying HOA fees, organizing

tenant files and handling the company’s payroll.

April 2001 – August 2007 Loring Ward Advisory Services, San Jose, CA

Data Entry Representative- Administrative Assistant, Assisted Operations

Department with various projects and financial planning.

VOLUNTEER

Spring 2012 Bill Wilson Center, San Jose, CA

Telephone Counselor

Attended training for crisis intervention and situations

Answered telephone crisis lines; offered counseling and assistance to all

callers

Spring 2009 Battered Women’s Shelter, Sunnyvale, CA

Cold calling to raise money for the shelter

Spring 2009 Domestic Violence Walk, San Jose, CA

Walking Demonstration educating the public of DV facts

SKILLS AND INTERESTS

Microsoft Word, Office, Outlook, PowerPoint, Excel

Adobe, Quikbooks, Social Media

Detail oriented, resourceful, Multi-tasker

Calm and collected in a crisis situation

Outdoor Activities (Snowboarding, Wakeboarding, Walking), Marathons

Reading

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