Customer Service Human Resources
Resume:
G I NA CATH ER I N E PAL MER
*** ******** ***** * *********, Georgia 30009
***.***@*******.***
CAREER OBJECT I VE
To obtain a position where my administrative experience and technical knowledge
w ill be useful in fostering the growth of your organization.
H I G H L I G H TS OF QUAL I F ICAT IONS
• Experience in diverse administrative positions having a client-focus.
• Knowledgeable is business writ ing and strong communication skills.
• Capable of handling legal documents with an understanding of the legal
terms therein.
• H ighly organized, energetic, and a quick learner.
• Proficient in Microsoft Office, Hyper-Office, CRM, Box Software, Vicidial, and
I n ternet.
R E LATE D WORK EXPER I ENCE
A tlanta Spine Specialists – Ma rketing & Business Development
Temporary Assignment
Alpharetta, Georgia (2013-2014)
• Generated physician leads and set appointments for lunch and learn events.
• Established policies as well as new marketing strategies.
• Attended various marketing and client relations events.
• Answer inquiries and maintained proper record of all client communications.
• Ensure all emails, phone calls, and appointment requests are attended to
w ithin a reasonable t imeframe.
I n tegrity Ma r keting Solutions – Document Editor & Client Support
Orlando, Florida A lpharetta, Georgia (2009-Present)
• Managed a multiline telephone system.
• Set appointments with clients and manage staff scheduling to ensure proper
availability.
• Accept client depositions and prepare them into a grammatically correct
document format.
• Accurately enter client information into database.
• Answer inquiries and maintain professional composure under pressure.
• Maintain proper record of all client communications.
• Ensure all emails are attended to within a reasonable t imeframe.
Spinnaker Resorts – Operations M anager
Orlando, Florida (2006-2009)
• Preform administrative duties according to established procedures.
• Managed a staff of 20 - 30 employees, and developed efficiency-enhancing
p rocess improvements.
• In charge of shift meetings to ensure overall moral in maintained and daily
quotas were met.
• Created and oversaw budget friendly incentive programs.
• Prepared analyst budget verses volume reports.
• Assisted in the prescreening and hi ring of perspective employees.
• Established t raining programs and carried out the logistics.
C elebrity Resorts – Customer Service Manager – Office Administrator
Orlando, Florida (2002-2006)
• Provided administrative support to the executive staff as needed.
• Scheduled and greeted clients, attended to a multiline telephone, and
p reformed data entry.
• Assisted human resources in the hi ring and interview process.
• Arranged t raining classes and assisted managers in the t raining of new hire
employees.
• Served as a liaison to clients, preparing proposals, determining special needs,
and resolving any issues.
• Designed and implemented strategic customer service and fulfillment
operations.
• Directly responsible for t raining all permanent and part t ime customer
service department employees.
• Communicated with human resources to developed appropriate t raining
modules.
References are available upon request.
Contact this candidate