S her ry D. H u r nes

acctl9@r.postjobfree.com

469-***-****

O BJECT I VE

To be employed in a position that is beneficial to the organization and to

represent the company in a courteous and professional manner.

E XPER I ENCE

First Service Networks December 2013-Present

Customer Care Representitive

Farmers Branch, TX

Assist Michael's Craft Stores with all of their facility maintenance needs.

Take incoming calls to create new service requests for repairs. Make outgoing

calls to service providers. Receive and respond to service requests and

p roactively manage preventive maintenance (email, fax, Fusion, phone),

document all interactions with customers and service contractors, and follow

u p (Customer Satisfaction Surveys) to ensure work is completed timely,

accurately and within required customer service level agreements.

Establish and cultivate appropriate rapport with service contractors in order

to achieve customer expectations while minimizing customer costs.

FTS In ternational August 2013-Present

Dispatch

Odessa, TX

Communicating job assignments to crews via job board or phone calls. Using

telephone, radio’s, computers to t ransmit assignments and reports to

Operations, HR and Crew Supervisors. Communicating work schedules to

work crews via wri t ten job board or telephone calls to personnel. Maintaining

c rew van keys and key record documentation. Receiving and coordinating

p hone calls to all departments. Serving as a liaison between crew members

and management by documenting and dispatching doctor’s notes, time off

request, and maintaining files. Receiving and disbursing time sheet

i nformation to management including research and resolution of inconsistent

records. Maintaining supply closet inventory. Performing other related duties

as required.

TA Truck Stop A pril 2013-August 2013

Fuel Desk/Assistant Bookkeeper

Dallas, TX

Customer service, run cash register, runs all reports after shift, run CAT

scales. Cash checks, money orders and cash advances for patrons. Run array

of credit, debit and company cards. Fax (confi rm confirmation), Develops

system to account for financial t ransactions by establishing a chart of

accounts; defining bookkeeping policies and procedures. Maintains subsidiary

accounts by verifying, allocating, and posting t ransactions. Balances

subsidiary accounts by reconciling entries. Maintains general ledger by

t ransferring subsidiary account summaries. Balances general ledger by

p reparing a t r ial balance; reconciling entries. Maintains historical records by

f iling documents. Prepares financial reports by collecting, analyzing, and

summarizing account information. Complies with federal, state, and local

legal requirements by studying requirements; enforcing adherence to

requirements; filing reports; advising management on needed actions.

Contributes to team effort by accomplishing related results as needed.

Blue Cow Coffee Co. M arch 2010 to December 2012

Manager/Barista

Desoto, TX

Oct 2011 Manage three employees. Responsibilities include hi ring, t raining,

scheduling and motivating employees for all work shifts. Keep t rack of all

i nventory and purchases. Maintain quality customer service. Barista March

2010-Dec 2011 (laid off until January 2012 returned as Manager)

P izza Hu t J uly 2010 to February 2011

CSR, Cook

Lancaster, TX

A nswer incoming calls, assist with any customer complaints, and complete

customer satisfaction. Cash register, cooks, and assists in cleanliness of store.

W iener schnitzel M arch 2010 to July 2010

Shift Manager

Amarillo, TX

Cash register, count register drawer after shift ends, manages others in

quality work, cleanliness of store, customer satisfaction. Make orders as

requested.

Teletech at home October 2009 to February 2010

Customer Service Associate

Amarillo, TX

Take calls for Bestbuy.com from home. Assist Customers with placing orders,

order inqui ry, billing issues and complaints. Correspond with manager via I M

or email for any issues. Maintain excellent customer service at all times.

M an Power December 2008 to July 2009

Customer Service Associate/Atmos Energy

Amarillo, TX

Took calls for Atmos Energy customer service. Calls included but not limited

to collections, billing issues, payments, complaints. Attended meetings to

keep up with current policy and procedures as well as one on ones with

i mmediate supervisor for improvement points on how to reach current goals.

E D UCAT ION

South Plains College

Lubbock, TX

Skills/Qualifications: Developing Standards, Analyzing Information,

Dealing with Complexity, Reporting Research Results, Data Ent ry Skills,

Accounting, SFAS Rules, At tention to Detail, Confidentiality, Thoroughness

10key, type 47wpm

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