Customer Service Manager

JOSEPH F. GOVENETTIO

**** ******** *****

Derby, NY 14047

Cell: 716-***-****

*******@*****.***

Plant Manager/Production Management

Team Leadership ● Process Improvements ● Capital Upgrades

Results driven and dedicated with over 20 years experience in manufacturing,

production leadership, equipment maintenance and plant facilities improvements.

Adept at implementing systems and processes to automate and or streamline

production activities. Proven ability to motivate and get strong results from

production employees.

Customer Service ● Production Management ● Team Leadership ● Strategic Planning and team

building together with appropriate training ● Resource allocation ● Inventory and materials

management ● Cost reduction ● Lean manufacturing techniques ● Just in Time, (JIT) production

● Policy/Procedure Development ● Safety Development ● Quality Management

Experience:

Composite Panel Solutions, Cattaraugus, NY July, 2013 Present

Custom Panels and Flooring

Production Manager

Responsibilities include planning, directing and coordinating work activities and obtaining

resources necessary for production success. Oversee and ensure that assigned assembly functions

deliver products that meet all company cost, quality and quantity requirements. Also responsible

for reviewing and processing schedules and production orders and participating in making

decisions regarding resources needed to meet schedules and/or orders. Additional responsibilities

include resolving day to day personnel grievances that can arise among the employees from time to

time.

DiMar Manufacturing, Clarence, NY 1993 – July, 2013

Custom Metal Fabrication Shop

Plant Manager

Direct a team of 65 employees in diverse plant operations including a 2nd shift production

department, warehousing; evaluate machinery as well as custodial and maintenance activities.

Managed all production systems, evaluate and approve production workflow; review sales orders,

schedules and oversee all aspect of production, including packaging and shipping; train, mentor

and develop department supervisors and production employees; solely responsible to complete

employee performance reviews as well as salary recommendations; actively interface with

customers for order expedition and capacity planning.

Achievements

Played an intregal part in helping a start up custom metal fabrication business become a

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leader in overall sales, quality and customer service in Western New York.

Increased sales, efficiencies and quality by evaluating and improving production processes

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Oversaw four (4) plant moves and/or expansions.

Evaluated, researched and oversaw all capital improvement projects, i.e., equipment,

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production lines, etc.

Established plant and production policies and procedures.

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Proactive planning led to notable increase in morale in all departments.

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Created customer satisfaction survey, drastically reducing potential problems.

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Professional Training

Total Quality Management ● Just In Time (JIT) ● Process Improvement ● Lean Principles

References Furnished Upon Request

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