GAIL M. COLBERT

**** ******* * *****, ********* *821

Houston, Texas 77095

accthk@r.postjobfree.com

Career Overview

A highly motivated and solution focused professional with 20 years

receptionist/customer service experience, which includes a variety of

positions assisting high level executives, problem solving, providing

outstanding office support, maintaining confidentiality and expertise in

communicating effectively with diverse population.

Skill Highlights

. As first point of contact with customers, I am extremely conscious of

having a smile on my face and in my voice, exhibiting enthusiasm and

concern for all people I am in contact with

. Consummate professional dedicated to providing exceptional customer

service by always providing accurate evaluation, analysis, and

solutions via timely prioritizing and problem solving

. Mediator for disgruntled customers prior to connecting to the proper

associate

PROFESSIONAL EXPERIENCE

AIG Insurance May 1993 - August 2014

Receptionist/Administration Assistant

Duties include receptionist and providing administrative support;

. Provide support for busy office operations, which include

handling a multi-line telephone for all incoming calls and

performing extensive data entry and general office duties;

. Booking all conference rooms for various departments;

. Organizing confidential material and information, performing top

level administrative duties for executive management;

. Conducting extensive data entry tasks daily, prioritizing and

assuring deadlines are met;

. Responsible for interacting with attorneys, doctors, private

investigators, and independent adjusters, directing to proper

department;

. Managing customer interactions and expectations over the

telephone by utilizing customer service skills and computer

skills;

AWARDS:

1995 First Meritorious Award in Southwest Region for Outstanding Customer

Service

2001 Star Award for Central Division for Customer Service

Throughout career with AIG, received numerous commendations from customers,

attorneys, vendors, insureds, and AIG management

Greentree Acceptance 1983 - 1993

Houston, Texas

Supervisor

Supervisor of credit department for company financing mobile home and

recreational vehicles

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