Reginald Williams
Wesley Chapel FL 33543
Sales Professional
A highly motivated, dependable, and dedicated sales professional with experience in driving
sales, promotions, revenues, and customer satisfaction while developing excellent client
relationships to build long term revenues. Quick success in retail sales manager position by
leading a team of sales consultants to a higher standard, achieving record quota achievements
both on a personal and store level within the first 60 days. Currently leading the way in the top
ten percent of retail sales as a telecommunications sales representative, Providing excellent
customer service, and promoting new products and solutions to existing customer base.
Additional expertise includes:
• Telecommunications
• World class customer service
• Sales/promotions
• Wireless Technology
• Customer prospecting
• Merchandising
Key Accomplishments
Achieved “ Triple Crown Award” 16 times at Frito Lay for outstanding sales performance
•
Achieved Trainer of the year award at Frito Lay
•
Achieved Excellence award for scoring 100 percent on client blind monitoring sessions
•
Won “ Top sales and service award” Four consecutive months at Digital Home Link in
•
Q1 08
Won “Team work award” in the United States Army
•
Awarded “ Top Sales Rep” award at Verizon in Q1 2010
•
Professional Experience
HUMANA DMS, TAMPA FL. 06/2013 PRESENT
• License Health Care Agent
• My role is to provide guidance to medicare beneficiaries, to inquire the best possible
• Medicare plan, that could benefit their medical needs.
2020 Communications, Tampa, Florida 05/2009 –06/2013
Train and motivate new hires regarding CPI or customer protected information and Verizon
Retail Sales awareness on new products and services and customer
• other Verizon policies as needed for new hire orientation
• Assist current residential and commercial customers in any issues with service and new
service requests directly through Verizon customer service.
Representative
•
• Coordinate and assemble special events for Verizon
• to increase sales productivity
Digital home link, Tampa, Florida 10/2006 – 04/2009
Sales Manager ( B2C Sales )
• Handle inbound and outbound sales calls with existing Dish Network customer costs are
relevant to their needs
• Assist new hires taking in bound calls to transition them to the sales environment and
coach on customers to sell updates solutions to meet their wireless needs and ensure
customer practices
• Assist with coaching new hires by conducting side-by-side monitoring sessions to
transition them to the sales environment seamlessly and effectively
Frito Lay Inc. Tampa, Florida 11/1996 – 09/2006
Assistant District Manager
• Drive sales productivity on a daily basis with each individual sales rep based on monthly
action plan
• Track monitor and coach/train on performance and quality provided to customers in a
real-time environment
• Resolve escalated customer situations real-time based on policy/procedures and
customers experience skills
• Drive sales initiatives within sales team to drive increased productivity to achieve team
common goals.
Education
United States Army, Jackson, Mississippi 05/1977 – 08/1989
Sarasota Technical, Sarasota, Florida 05/1974 – 08/1976
Studies in culinary arts achieved associates degree
Riverview High school, Sarasota, Florida 08/1973 – 06/1976
Achieved honors status at graduation; maintained 3.5 GPA all four years
Professional Development
One minute salesman training
•
Firefighting one and emergency medical training
•
Introduction to Microsoft Office
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Computer Skills
Wireless Technology
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Telecommunications
•
Type 55 wpm
•
Microsoft office suite
•
Internet savvy
•
Computer savvy
•