Customer Service Manager

JENNIFER ENGLAND

***-*** ********* ****, ******, Ontario N6H 4Y7 H: 519-***-**** **********@*****.***

I am focused on maximizing productivity and increasing customer base. I believe exceptional customer service is essential to retail success. Dedicated Store Manager with more than 6 years in store management. Well-versed in directing personnel, creating effective merchandising projects and maximizing sales strategies for incremental sales results

Excellent customer service skills Goal-oriented Detail-oriented Strategic thinker Customer service-oriented Efficient multi-tasker Interpersonal skills

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Staff training and development Creative problem solver Exceptional communication skills Quick learner Employee scheduling Staff training/development

Assistant Manager, 11/2011 to 12/2013 Sport Chek (FLG) – London, ON

Ensured all cash and credit transactions balanced daily and compliance with policies for weekly audit Recruited exceptional job candidates and developed talent Increased footwear sales over $30,000 within 1 calendar year Promoted from DSM to Assistant Manager within 12 months Developed problem solving skills within my department to expedite solutions Less than .01 product loss on responsible inventory counts Implemented easy ad set up and take down check list Trained and developed new associates within company guidelines and time expectantcy Generated and maintained repeat business through exceptional customer service at several locations Managed staff of over 35 sales associates and 2 DSM'S Conducted weekly walk-throughs with the manager to ensure accuracy of interior visual displays, including store window presentation. Store Manager, 03/2007 to 11/2011 Athletes World (FGL) – Welland, ON

Continuously checked specific departments for sales numbers and re-merchandised if needed to increase sales Assigned employees to specific duties to best meet the needs of the store 12 consecutive weeks at #1 in district Generated repeat business through exceptional customer service Increased sales budget for 3 years running of 102%, 104% and 107% Implemented weekly "hot tips" for selling a featured product to district Developed reputation as an efficient service provider with high levels of accuracy Investigated and resolved customer inquiries and complaints in a timely and empathetic manner Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Dedicated to continuously improving sales abilities and product knowledge through coaching

Diploma: Sports and Recreation Administration, 2005 Lambton College - Sarnia, O N

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