Customer Service Sales

Tiara Morse

**** ***** **** ***** ***** Mountain, GA 30083

404-***-**** *****-*@*******.***

SUMMARY

Recent college graduate is pursuant of an entry level human resource

position to demonstrate skills and work experience acquired as an intern

within the human resource industry

EDUCATION

Georgia State University, Atlanta, GA

Bachelor of Business Administration, Minor in Real Estate, May 2013

Georgia Perimeter College, Clarkston, GA

Associate of Business Administration, July 2010

SKILLS/COMPENTENCIES

Proficient and experienced in:

MS Office Suite 2007, 2010 (Word, Excel, Powerpoint, Visio) ?

Knowledge of HRIS System-Peoplesoft ? Organized ? Prioritizing ?

workloads to meet changing and conflicting demands ? Quality oriented

? High performer ? Confidential in employee matters ? Impeccable

communication skills for various levels of employees/clients ?

Personable ? Ability to follow directions ? Excellent written and

verbal presentation skills

EXPERIENCE

Department of Community Health - Atlanta, Ga Oct. 2013 - Present

HR Intern

Internship assignment between Human Resources and the Budget office to

conduct an audit.

Duties include:

. Compiling and organizing data for OHR/Budget audit

. Conducting employment reference checks and job verification for

candidates

. Created organization charts for the divisions and offices of the

agency

. Created, organized and filed new employee personnel files

. Provided basic assistance with updating employee records via HRIS

Peoplesoft

. Assist with the day-to-day efficient operation of the Office of Human

Resources

Air Serv

Customer Care Agent

March 2012- Oct. 2013

Provided assistance to disabled passengers for major airline carrier at

Hartsfield-Jackson International Airport.

Duties included:

. Providing timely and professional customer service

. Assisting passengers to and from airline gates and terminating

locations

. Assisting passengers to baggage claim

. Escorting unaccompanied minors to their connecting flights

Stone Mountain Park - Atlanta, GA Nov 2008

- Aug. 2012

Merchandise Assistant Lead

Operated a full scale retail gift shop.

Duties included:

. Recorded hourly sales and audited cash drawers

. Supervised up to 6 staff members

. Prepared merchandise displays

. Placed in-house merchandise orders

. Successfully met and exceeded sales goals by 15%

. Resolved guest complaints

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