Customer Service Data Entry

Veronica Patchet

***** * **** ****

Yuma Az. ****7

928-***-****

Objective

To be able to utilize my career experience and education in a more

challenging position within a progressive organization that offers

opportunities for advancement.

Qualifications

I have front office experience for the last 20 years. In medical Billing,

ICD-9 & CPT coding, 10 key, registration, scheduling, data entry, training

new employees, knowledge of all front office equipment such as computers,

printers, fax machine, postal, Medi-fax. Well organized, fast learner,

good customer service, finding solutions to complaints from patients or

other employees.

Education

1985- Graduated from Yuma High School-General, Business

1987-Completed JTPA Program- Business

1992-Completed ROP-Medical Assistant front & back office

1998-Graduated AWC- General and Business Classes

Experience

12/10/01 Present Customer Service Lead/Suspend Biller, Apria

Health Care

. Set up patients with oxygen, nebulizer machines, Cpap units,

hospital beds, and wheel chairs.

. Work with billing, deposits, data entry, scheduling, Medicare, and

private insurance.

. Work with Centrix, Acis, Excel and Word Perfect, Outlook computer

programs.

. Make travel arrangements for patients, working with referral

sources, such as doctors, hospitals, and nursing homes.

10/99-12/01 Registration Clerk, Sunset Community Health Center

. Established and corrected new and current accounts for patients,

verified insurances for eligibility, and obtained authorization for

insurance coverage.

. Set up patient appointments, schedules, and pulled charts for the

next day.

. Worked in the dental and medical office; experienced with the use

of all office equipments,

. Trained new employees in data entry, insurance issues, and setting

up new accounts for patients.

08/98-10/99 Billing clerk, Sunset Community Health Center

. Working with patient accounts and insurance companies,

. Knowledge of medical terminology, ICD-9 & CPT-4 coding

. Problem solving accounts, reclassifying accounts, posting

Patient and insurance payments.

08/93-12/97 Clerical Support Clerk, Beaver Medical Group

. Support for eight different clinics in Registration, Appointments,

Patient Acct., Quality Managements Dept., switchboard, medical

records, HMO & PPO Insurance dept., data entry, collections, lotus,

word processing,

. Training new employees in data entry, registration, appointments,

medical

records.

. Knowledge of medical terminology ICD-9 & CPT-4 coding,

. The job varied from different situations in all locations.

Contact this candidate