MARVIE E. DUGAYO
Old Airport Road, Dhahran, Dammam, Kingdom of Saudi Arabia
P.O Box : 38866 Zip Code : 31942
Mobile Number: +966-**-****-***
E mail Address:
acct4q@r.postjobfree.com
JOB OBJECTIVE:
Automotive Warranty Administrator seeking position in which to use my skills
to their fullest to help improve the organization as a whole.
SUMMARY OF QUALIFICATIONS:
Strong experience with Warranty Policy Administration in an automotive dealership
Sound knowledge of the Automotive industry
Ability to produce accurate, neat and auditable administration
Ability to resubmits all rejected claims promptly and receives authorization to write them of
Ability to processes warranty claims on a timely basis for each franchise and distributor
Ability to interact with the customers and provide support
WORK EXPERIENCES:
UNIVERSAL MOTORS AGENCIES ( GM VEHICLE DEALER ) 2010 – PRESENT
Old Airport Road, Dhahran, Dammam, Kingdom of Saudi Arabia
P.O Box : 38866 Zip Code : 31942
GENERAL MECHANIC Responsible in auto repairs and services, scheduled maintenance exclusively on
GM vehicles, such as diagnosing, tune ups, oil changes, inspections and tires.
WARRANTY ADMINISTRATOR Responsible in processing all claims by next business day following RO
close date. Handling and resolving all claim corrections and charge backs. Establishing and maintaining
relationship with the manufacturer designated warranty representatives. Reviewing every warranty
repair order written for proper completion, accuracy and legibility according to the policies and
procedures. Analyzing problems and Identifying trends and develop strategies for maximizing claim
processed. Flag the technicians for the hours earned on the service they performed. Checking each
repair order against the vehicles service history to avoid duplicate claims. Identifying recall campaigns,
special coverage, bulletins against regular repair. Providing a weekly report to the service manager
regarding claim status. Reporting any fraudulent manipulation of warranty claims. Providing parts
manager with updated parts listing. Conducting weekly audits of warranty and schedules, reviewing all
old claims and address any adjustments or write offs. Assisting service consultants in closing all open
warranty RO's. Assisting service consultants and technicians with any warranty questions. Assisting
with audits and reports as requested. Attend warranty training courses through GM training website.
VALLACAR TRANSIT INC. WAREHOUSE DEPARTMENT 2008 2010
Barangay Mansilingan, Bacolod City, Negros Occidental
INVENTORY CLERK Responsible in tracking stocks that moves in and out of specified location inside
parts department and warehouses.
CHEVROLET BACOLOD 2006 – 2007
Bacolod City, Negros Occidental
WARRANTY OFFICER Responsible in billing and closing opened warranty repair orders, investigating
vehicle history for repeat repairs, recall campaigns and repair bulletins, preparing warranty claims and
reports for service supervisor.
TRAINING EXPERIENCES:
GENERAL MOTORS ADVANCED TECHNICIAN TRAINING CENTER – Automotive Technician Trainee
Lourdes High School Complex, Veterans Ville. San Roque, 3012. Angat, Bulacan
TOYOTA MOTOR PHILIPPINES CORPORATION – Automotive Trainee
Utility Building Maintenance Department Tagaytay Road, Sta. Rosa City, Laguna
January 23 – June 23, 2006 Supervised Industrial Training III
ASIAN ALCOHOL CORPORATION Automotive Trainee
Motor pool Department Pulupandan, Negros Occidental
April 18 – May 28, 2005 Supervised Industrial Training II
VALLACAR TRANSIT INC. Automotive Trainee
Motor pool Department – Iloilo City Branch, Dungon B, Jaro Iloilo City
April 19 – May 29, 2004 Supervised Industrial Training I
PROVINCE OF NEGROS OCCIDENTAL Data Encoder
Vice – Governors Office Province of Negros Occidental, Bacolod City
2002 – On the Job Trainee
Repair and Maintenance of Small and Medium Fishing Boat Engine
TESDA – Talisay City, Negros Occidental October – November 2003
ACHIEVEMENTS:
MASA Scholar 2002 – 2006 TESDA (PESFA Scholar) 2001 – 2002
EDUCATIONAL ATTAINMENT:
TERTIARY Bachelor of Science in Engineering Technology
Technological University of the Philippines – Visayas (TUP V)
Capt. Sabi St., Talisay City, Negros Occidental, 2007 2010
Automotive Engineering Technology
Technological University of the Philippines – Visayas (TUP V)
Capt. Sabi St., Talisay City, Negros Occidental, 2002 – 2006
SECONDARY Doña Montserrat Lopez Memorial High School (DMLMHS)
Rizal St., Silay City, Negros Occidental, 1997 – 2001
PRIMARY Carlos A. Hilado Memorial State College (CAHMSC)
Mabini St., Talisay City, 1991 – 1997
OTHER COURSE:
Certificate in Basic Computer Programming Lasal Tech Computer Training Center
Bacolod City, Negros Occidental, 2001 – 2002