RESUME

VINU RAINA

Email:acct0q@r.postjobfree.com

Contact Address:

Vistar sadan wz686 E/1A Raj Nagar I

Palam colony,New Delhi 110045

Mob: 783-***-**** / 828-***-****

CAREER OBJECTIVE

:

Intend to build a career with leading corporate of hi tech environment with

committed and dedicated people, who will help me to explore myself fully and realize

my potential. Willing to work as a key member in challenging and creative

environment.

PROFESSIONAL EXPERIENCE

:

Present Employer : Net Connect Pvt Ltd.

Currently working for its client Honda Motor Cycle and Scooter India Private Ltd at

Manesar, Haryana.

Company Profile :

Net Connect Pvt Ltd is a professional services organization and head quartered in

India’s silicon valley Banglore with offices in major cities in India like Delhi, Noida,

Mumbai and Jamshedpur. It is skilled in Desktop support, LAN/ WAN support,

Administration and Database administration, Network management and Enterprise

management.

Designation : IT Helpdesk Coordinator.

Duration: From July 2013 to till date

JOB PROFILE :

.Handling team of engineers, assigning technical calls to them and to

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ensure timely closure of the tickets.

Assist in preparing technical and functional documentations

•

Respond to client requests in timely and accurate manner.

•

Perform root cause analysis of complex system problems and provide

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corrective actions.

Provide administrative support and maintain in depth knowledge of

•

company policies and procedures.

Preparation of PDCA reports.

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Supervision of daily calls assigned to engineers.

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• Ensuring incident ticket requests are closed on time and with high client

satisfaction.

• Taking care of tickets and emails relating to faults and replacement

requirement of the IT equipments, hardware, software etc

• Willingness to be on-call on a scheduled basis; or as sometimes required

work long hours to resolve the issues.

Previous Employers

CSIR(IIIM) (Organization of Indian Central Government), Jammu (Sept’12 –

Feb’2013)

Company Profile:

The Council of Scientific &Industrial Research (CSIR) the premier industrial R&D

organization in India was constituted in 1942 by a resolution of the then central

legislative Assembly .It is an autonomous body registered under the Registration of

Societies Act of 1860.

Designation: Database Administrator

JOB PROFILE :

• Maintaining Database backup & its restoration. Preparation of strategies for the

same. Establishment and maintenance of sound backup and recovery policies and

procedures.

• Debugging and root cause analysis, preventive maintenance, automation, risk

assessment and mitigation, cross functional team integration & Communication.

Escalation and resolution of issues.

• Enhancements and Improvements to Existing Database Systems Infrastructure by

utilizing measures like System Automation, Performance Tuning & optimization

• Maintaining the database for project of CSIR Enterprise Transformation Portal.

Previous Employers :

Aura Tech Services, Noida (June’10 to Aug’12)

Company Profile:

Aura Tech Services is a subsidiary of Elcon Systems Pvt Ltd (ESPL). ESPL is an

industrial Automation Product distributor and service provider, established in 1997. It

is supporting 200 resellers who are working together under various programs like

Authorized System Integrator (ASI), Original Equipment Manufacturer (OEM) and

Engineering solution providers.

Designation: HR Executive

JOB PROFILE :

• Maintaining personal files of all the employees

• Maintaining data of Recruitment, sourcing and joining of the employees.

• Drafting and releasing offer letters, appointment letters Confirmation letters

transfer letters etc

• Search resumes in various available Job Portals

• Match the profile of the candidate on technical grounds

• Submit the profile of the candidate to Team Lead for approval.

• Arranges for interviews.

• preparing minutes of the meeting

Computer Proficiency:

Languages : HTML,DHTML, XML, CSS,C,C++,SQL,PL/SQL,Asp.net

Data Base : Ms SQL Server, Oracle, DBMS.

Operating System : Window NT, Window, UNIX.

Software : MS Visual Studio, MS Office2000.

Networking : TCP/IP

QUALIFICATION :

• Master of Computer Application in year 2009

• BSc from Jammu university

• Engineering in Computer Science from Jammu University

Extra curricular activities:

NCC A&B Certification

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Poster Competition certification

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Winner in inter college debate competition.

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Other interests:

Net Surfing

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Playing badminton

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Listening to music.

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Reading books.

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Driving.

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Personal Details:

Name : Vinu Raina

: 26thJune 1985

Date of Birth

Nationality : Indian

Languages Known : English, Hindi & Kashmiri

Preferred Job Location Delhi / Gurgaon

I hereby declare that the information given above is true to best of my knowledge. If

given a chance, I will try my best to come true to the aspirations of my employer and

will prove my mettle in most trying situations.

Vinu Raina

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