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Customer Service Manager

Location:
Las Vegas, NV
Posted:
February 25, 2014

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Resume:

Adrienne Woods

**** * **** ****** **

Las Vegas, NV 89117

702-***-****

QUALIFICATIONS SUMMARY

A highly equipped Business Executive with experience in performing a

variety of Accounting Auditing Escrow/Title processing duties in all

specified departments which require a range of knowledge and skills of

organizational procedures. Willing to work in challenging positions of

Business in a reputed organization where I will get an opportunity to

utilize all my skills and knowledge to benefit the company.

Accounts Payable/Receivable, Claims Processing, Customer Service,

Mail Processing, Escrow processing & Analysis, Data Archiving, Document

Production

Records Management, Medical record filing, Real-estate VA Loans, Short

sales,

FHA, HUD Loans, FMV, Short Sales Processing & Analysis,

loan Modifications, Partial Claims programs, Forbearance plans,

Loss Mitigation, REO's, Microsoft software-Advanced)

Oracle, Rent Roll, SAP, Citrix ran Software, Yardi, Quick Books,

Bloomberg, NASDAQ,DOW, S&P Analysis, Cash Handling, DMV/Mortgage Title,

Preliminaries,lien processing.

Title software TNT (Taxes and Tags

Document publication, Production, Billing/Collections, Word Processing

EMPLOYMENT HISTORY

2005 - Current

Think Positive Non-Profit Organization Las Vegas, NV/Denver, CO

Executive Administration/Office Manager/Loan Processing/Collector

Process loan Modifications for various community nonprofit projects.

Develop Partial Claims program reports, Forbearance plans, Real Estate

Acquisitions, VA Loans, FHA, HUD Loans, FMV, and Loss Mitigation FCR Credit

score disclosure, DMV title, lien, registering and transfer processing.

Maintain supervisor and staff member appointments and travel calendars.

Verify, revise, and arrange appointments, conferences, and meetings. Act as

liaison to supervisor regarding meetings and conferences. Resolve vendor/

customer inquiries. Prepare office reports, Maintain control records and

follow-ups on work in progress. Maintain and prepare title and medical

records status reports. Remain current on relevant statutes and regulations

. Collection calls to existing and potential donors (all business to

business)

. Entered notes in files, data entry, DMV Registration Title/Loan

processing and submissions filing

. Establish file-coding system, Risk Analysis, DMV Rules regulation,

DMV title, lien,disbursement processing

. SAP and Citrix based software programs, customer research, and

correspondent,medical history record filing and submitting to

various hospitals and housing programs

. Hamp, loss mitigation, document review, escrow reviews, SCUSA

Finical title support

. Generated budgets and forecasts on a quarterly basis, Insurance

claims processing

. Reported on variances in quarterly costing reports, title report,

document review, title review processing

2003 - 2005

First Insurance Company Las Vegas, NV

Claims Development Processing Clerk

Managed clerical functions including: incoming calls; maintenance and

update of files,

Logging special determinations reports. Performed administrative tasks,

such as

Typing, proofreading, or transcribing. Also processing registrations and

transferring titles, process warranties and deposits, maintain title

records and prepare status reports. Remain current on relevant statutes and

regulations, DMV Rules regulation, Follow up with DMV to ensure title and

lien are secured.

. Collection calls to insurance companies and hospitals

. Used paging and interoffice communication equipment, escrow, land

and home deeds, trusts

. Heard and settled complaints from customers and the public,

operation solutions

. Dealt with receipt of checks and attendant recording duties, risk

analysis,, DMV Rules regulation, title, lien,disbursement

processing

. Computed and interpreted Insurance claims processing, customer

research and correspondent, research

. Dealt with property foreclosures, loss mitigation and document

review, title review processing

1996 - 2003

Franklin Apartments Denver, CO

Assistant Manager/Loan Processor

. Collections calls to housing programs for missing payments for

program clients (all business to business calls)

. HUD, Fannie Mae loan processing, Section 8, Urban league programs,

FTB Programs, Sure Bond Deposit programs

. Compiled, researched, evaluated Information for special projects and

reports, mitigation.

. Developed charts and timelines, dictation, filing, sorting and

distributing mail, tenant lock outs

. Closing throughout the week, outgoing FedEx, UPS, Post Office, Air

Bourne Express shipments.

. Assist in the preparation of applications and proposals for

submittal to Fannie Mae, HUD to include appraisals and maps; gather

and assimilate materials, documents, and data in support of

applications.

. Collecting and turning in rent to management leasing applications,

leasing walk troughs, move out

. Inspections of units as directed management customer representation;

inspect units, internet application

. Processing, light landscaping, and cleaning units before and after

move outs, foreclosure and cash processing.

EDUCATION

Las Vegas Community College 2006 -Business- refresher courses

Clark University Atlanta Georgia; Bachelor of Arts in Business 2000

Minor Architectural Engineering 2000/ Associate Arts Degree in

Dance/Theatre



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