Customer Service Management
Resume:
Dustin Robertson
*****************@*****.*** • **00 Shannon Blvd • 318-***-****
Objectives
Seeking long term employment in an organization where I can grow professionally and further enhance my
skills, knowledge and experience.
Education
University of Phoenix Bossier City, L.A.
May 2013 Bachelor of Science in Business, Concentration in Management
• [Related course work: Personnel management, business management, business ethics, business law,
macroeconomics, statistics, marketing, and sales.]
Kaplan University, Dallas, TX
May 2009 Associate of Applied Science, Business Administration.
• Concentration in Management
Experience
Boomtown Casino & Hotel
300 Riverside Drive, Bossier City, LA
Bar Back/Bartender 2006 – Present
Serves as a Trainer for F&B servers and bartenders, ensures all servers and bartenders are trained in
•
accordance with regulatory, departmental and company policies.
Assist in identifying, developing and implementing training programs for a diverse group of employees
•
assisting the improvement of work processes through the integration of organization development
processes.
Assists in managing and coordinating budgetary requirements and goals established by the department
•
manager.
Dustin Robertson
• • •
Coordinated the resolution of training issues concerning deficiencies and implemented corrective action
•
plans based upon the findings from direct customer feedback, ensured redesign efforts were
strategically aligned in the furtherance of the development of an effective workforce.
Brings the voice of customers, stakeholders, and partners into the organization; incorporates customer
•
feedback into goal setting and operational outcomes
Ensures that beverage stock in the bars and lockers are used, stored and accounted for following
•
company guidelines.
Responsible for the proper accounting and recording of all beverage sales while ensuring that the
•
pouring measures are being followed according to standard operating procedure.
Responsible for maintaining the company standards for beverage and wine service, standard drink
•
recipes and for achieving the yearly goal for bar scores in the guest comment cards.
Assists in making sure that all other existing beverage standard operating procedures are in place,
•
adhered to and being followed throughout the casino.
Ensures that new standard operating procedures are implemented and follow up as per company
•
instructions.
Responsible for the proper use and maintenance of all bar equipment and for the cleanliness of all bars,
•
lounges, pantries and lockers.
Horseshoe Casino & Hotel 711 Horseshoe Blvd, Bossier City, LA
Kitchen Stocker/Steward 2004 – 2006
• Reported missing articles, damage or mechanical problems to restaurant area and equipment.
Ensured good kitchen hygiene and housekeeping duties.
•
Ensured that food is stored, prepared and secured hygienically and safely.
•
Assisted in maintaining standards of hygiene and cleanliness in all kitchen and related areas.
•
Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or
•
other areas
Skills
Expertise in strategic and operational thinking, planning.
•
Prepare and delivers oral presentations such as briefings, training sessions, consultations, and strategy
•
sessions with other staff service functions and activities to secure cooperation.
Actively participates in direct support to improve organizational direction and focus using strategic
•
planning tools and techniques.
Dustin Robertson
• • •
Excellent interpersonal, communication and relationship building skills, listens attentively,
•
communicates persuasively and follow through diligently.
Maintain Budgeting Goals & Cost Controls. Teambuilding/Training/Supervision.
•
2 years of business management/operations/supervisory experience.
•
Computer skills include Microsoft Office (Word/Excel/PowerPoint/Access/Project), type 45 wpm.
•
Expert critical thinker.
•
Strong customer service orientation with ability to be a team player.
•
Excellent oral and written communication skills.
•
Excellent organizational, planning, and inter personal skills.
•
Ability to undertake and complete multiple tasks.
•
Strong organizational, analytical, self management and goal setting skills.
•
Contact this candidate