Customer Service Training

Sandeep D.Nakhate

Madhuban Chawl, Janta Nagar, Kashi Gaon, Post Mira, Kashi Mira, Mira

Road ( E ),Thane - 401104.

Mob: +91-970*******

Email: **************@*****.***

Team Coach

Offering over 4.6 years of strong track record of extraordinary performance

& experience in the roles of Customer Relations, Database Administration

and Customer support. Seeking career advancement to utilize my skills and

abilities, which offers professional growth while being resourceful,

innovative and flexible for measuring up to the expectations.

. An articulate communicator with proven presentation, interpersonal and

negotiation skills and ability to work under pressure in fast-paced,

competitive customer sensitive environment.

. Proven expertise towards adaptability to new products and processes.

. Excellent know how on the alternate channels (Net-banking, mobile-

banking and phone banking).

Milestones & Benchmarks:

. A single point of contact for all customers catering to their

immediate needs, maintaining the highest level of customer

satisfaction by problem solving, liaison, and relationship building.

. Assisted the quality and training team in their training requirements

for new joiners, also worked on the understanding of new product

launches through rigorous training for the entire contact center team.

Career Progression:

Team Coach

Development Credit Bank Ltd (Private limited scheduled bank) Nov

2008 till date.

Key Responsibilities:

. Attending escalated inbound customer calls for their queries on CASA

and Retail Asset's, with optimum quality standards.

. Timely anticipation and feedback given for process improvements, thus

enhancing compliance measures.

. To meet on-job training requirements for new joiners.

. With the expertise at hand was responsible for product and application

training sessions for new joiners as well as present staff.

. Mentoring and team management activities.

Key Achievements:

. Was awarded "Good as Gold" award for excellence in overall performance

on 6 occasions.

. Was honored with "Roll of Honor" for Aug 2011 from the office of MD

and CEO.

Customer Service Executive

Worked at HTMT Global solutions for 1.6 years as a Customer Service

Executive.

Educational Qualifications:

S.Y.B.A. 2005

Mumbai University. Second Class

HSC (12th Class) 2003 Mumbai

University. Second Class

SSC (10th Class) 2001 Mumbai

University. Second Class

Additional Qualifications:

Operating Systems: Windows XP and 7

Personal Details:

Date of Birth: 06th April 1985

Nationality: Indian

Languages: English, Hindi, Marathi.

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