Customer Service High School
Resume:
Yolanda C. Gallman, Ed. S.
Atlanta, GA 30331
Home: ***/***-****, ******: 404/936-5101
Email: accsu7@r.postjobfree.com
Objective
Seeking an opportunity to parlay customer service / coaching, problem
solving, advanced technology expertise, logistics and instructional skills
as required for leading a sales team or technical support professionals in
a corporate or non-profit organizational environment.
SOFTWARE SKILLS
Familiar with the following operating systems, software applications and
programming languages: Windows and MAC systems, Microsoft Office Suite,
Publisher, SPSS, UNIX, Visual Basic 6.0, SQL, C++, and Java; Data Switch
(Lucent and Motorola), Voice Mail systems (Octel and Glenayre). TSO,
Informan, pcAnywhere, Vantive, AS/400, Seibel, Remedy, CA-7, CA-SCH, Novell
Netware, VAX, DTR, DCL, WebCT, Blackboard, WordPerfect, Lotus Notes,
GroupWise, EasyIEP, Oncoursen and Dropbox.
2 EDUCATIONAL BACKGROUND
o Armstrong Atlantic State University, Savannah, GA
Major: Special Education Interrelated, Teacher Certification
Program
o Nova Southeastern University, Ft. Lauderdale, FL
Major: Computing Technology in Education, Education Specialist
Degree
o American Intercontinental University, Dunwoody, GA
Major: Information Systems, Master of Science Degree
o Slippery Rock University, Slippery Rock, PA
Major: Social Work, Bachelors of Science Degree
NOTEWORTHY ACCOMPLISHMENTS
o Currently serving as Vice President of Membership, Speaking With Power
Toastmasters.
o Served as a licensed Special Education teacher, director and research
analyst to the Abu Dhabi Education Council in Abu Dhabi, United Arab
Emirates.
o Developed and created Believe, Belong and Become Breakfast Club a
business ministry which offered job search assistance, professional
resume writing and tips for interviewing to the unemployed and
underemployed.
o Initiated the implementation of Pen Pal/Video Pal program for students to
communicate and share cultural differences with students in Ghana, West
Africa.
o Facilitated Diversity training seminars.
o Developed and coordinated international trip for at risk students and
chaperons to visit Ghana, West Africa.
o Initiated educational field trips for middle school and high school
students to visit colleges and universities.
o Conducted educational research related to the use and effectiveness of
Game Theory to serve as a catalyst for helping students develop higher
order thinking skills.
o Supervised, counseled and coached teen girls ministry overnight
recreational and mission's trips for local church.
o Developed and served as a facilitator for local elementary school Black
History Month celebration program.
o Selected to represent the USA as student intern in Worcester, England.
PROFESSIONAL EXPERIENCE
01/2012 - present The Juice Plus Company
Collierville, TN
Sales Coordinator
07/2007 - 12/2009 Zena's House, Inc.
Union City, GA
Board of Directors Chairperson
09/2007 - 12/2009 Dallas Elementary School
Dallas, GA
Exceptional Students Educational Programs Interrelated Teacher
01/2006 - 10/2008 Ombudsman Educational Services
Douglasville, GA
Special Education Technology, Math, Reading and English High School
Teacher
08/2003 - 09/2005 Paulding County Public Schools
Dallas, GA
Special Education Substitute Teacher
03/2000 - 12/2009 Accomplished Women of Purpose
Hiram, GA
Educator/Motivational Speaker
01/2000 - 06/2003 Dendrite International
Norcross, GA
Trainer and Technical Support Specialist
04/1998 - 12/1999 DMR Consulting, Inc
Atlanta, GA
Corporate Application Support Specialist
01/1996 - 03/1998 Compaq Corporation
Alpharetta, GA
Computer Operator and Help Desk Specialist
02/1993 - 12/1995 GTE Wireless Products and Services
Alpharetta, GA
Billing Support and Fraud Analyst
Affiliations
Speaking With Power chapter of Toastmasters International
References Upon Request
Contact this candidate