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Customer Service Mental Health

Location:
Portsmouth, NH, 03801
Posted:
February 22, 2014

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Resume:

Adam Marquis

Executive Vice President - Business Development Officer (Executive/Senior

Leadership Team Member)

Brewer, ME

accsqr@r.postjobfree.com - 207-***-****

Pursuing healthcare executive or senior leadership position for a hospital, medical center, practice or

healthcare organization.

WORK EXPERIENCE

Executive Vice President - Business Development Officer (with Clinical Operations,

Business and Program Development, Project Management, Marketing, Contracting,

Public Policy and Government Relations)

UCP of Maine - Bangor, ME - October 2012 to Present

Includes Clinical Operations, Business and Program Development, Project Management, Marketing,

Contracting, and Public Policy)

o Recruited for Executive Leadership position for UCP of Maine, a comprehensive six (6) county social

service, non-profit multi-million dollar healthcare organization with a 14-bed ICF/IID nursing facility, multiple

shift staff homes, supported living homes, mental health and substance abuse outpatient treatments, and early

intervention services.

o Deploys new clinical programs and makes clinical decisions with operations.

o Partners with DHHS regulatory heads and community providers to leverage and strengthen current business

lines and create new business lines to form an integrated service delivery model for children, adults, families

and caregivers.

o Project manages and implements new programs and services for children and adults with developmental

disabilities, mental health, substance abuse, home health, ICF/IID nursing, home and community treatment,

rehabilitative and community supports.

o Project manages UCP's strategic initiatives for Accountable Care Organization readiness, ACA behavioral

health home model development, and change investment portfolio to advance technology and diversify

revenue and client bases.

o Administrates contracts, marketing, communications, and public policy initiatives.

o Writes strategic plan and works with executive team on developing budget and operational plan.

o Collaborates with CEO, COO, CAO, and CFO on operations, budget, strategic planning, mergers and

acquisitions.

o Collaborates with CFO on financial analyses, opportunity analyses, and new program feasibility analyses.

Resource Coordinator & Contract Administrator - Dual Appointment

Department of Health and Human Services - Bangor, ME - May 2008 to October 2012

Bangor, Maine 5/2008 - 10/2012 Resource Coordinator & Contract Administrator - Dual Appointment

o Earned management position by learning changing roles and responsibilities with health and human service

industry, mastered new tasks and performance areas quickly and effectively, managed increasing services

portfolio, and networked with executive and senior management provider teams.

o Managed $100 million dollar budget for two (2) Home and Community Based waiver programs for adults

with disabilities across the four (4) largest counties in Maine.

o Administrated program services for Medicaid Home and Community Based Services waivers, private contract

services, and discretionary funds for regional management team.

o Assisted in development, negotiation and administration of state grant funded contracts.

o Analyzed consumer applications and referrals and made recommendations across DHHS departments and

offices.

o Assessed progress and housing placement.

o Managed program service audits.

o Cited for positive professional relationship with provider network and executive management teams in DHHS

and in provider network.

Intake Coordinator and Individual Support Coordinator - Dual Appointment

Department of Health and Human Services - Bangor, ME - December 2004 to May 2008

Bangor, Maine 12/2004 - 5/2008

Intake Coordinator and Individual Support Coordinator - Dual Appointment

o Managed support services such as clinical assessments, psychological and medical services in order to

provide assistance and services required to alleviate consumer crises.

o Managed person-centered planning and coordination of consumer behavioral, psychiatric and medical

services.

o Interpreted and applied Federal and State regulations governing programs such as Social Security Disability

and Medicaid Waiver programs in order to provide services and serve as Public Guardian.

o Served as a state appointed representative payee for individuals receiving SSI and/or SSA payments in

order to manage and administer client finances.

o Collaborated with other staff in interdisciplinary staff meetings in order to diagnose and develop treatment

plans and define levels of care and training.

o Planned testimony and testifies at legal hearings regarding guardianship and court certification in order to

ensure the legal rights of individuals involved are explored and defined.

o Advocated and arranged for financial resources regarding funds disbursement, amounts of money available

for short-term housing and respite care, dental care, hearing aids and other individualized personal needs in

order to ensure clients receive funding and services to which they are entitled.

o Interviewed clients and their families or other interested persons in order to collect and compile client history

and develop social services plan.

o Operated computers including intelligent workstations in local area networks in order to produce appropriate

case documents.

o Served in the capacity of public guardian and makes appropriate decisions in order to promote the well-

being of public wards.

Child and Adult Case Manager and Medication Administrator - Dual Appointment

Northeast Occupational Exchange - Bangor, ME - February 2004 to December 2004

Bangor, Maine 2/2004 - 12/2004

Mental Health and Intellectual Disability Case Manager and Medication Administrator - Dual Appointment

o Managed parenting classes and intervention strategies with clients and their families.

o Directed 5 to 17 year old children and adolescents on behavior and anger management, activities for daily

living (ADLs) and independent living skills (IDLs).

o Managed treatment team to ensure treatment goals and objectives were met.

o Taught mental health After School Program for middle and high school student groups.

o Managed medication administration for children's program.

o Offered promotional opportunity with DHHS.

Certified Behavioral Specialist

Care and Comfort - Bangor, ME - October 2003 to February 2004

o Directed and managed dually-diagnosed Intellectual Disability and Mental Health children and adolescents.

o Recruited by Northeast Occupational Exchange.

Certified Behavioral Specialist

Bangor Counseling Center - Bangor, ME - October 2002 to October 2003

o Directed and managed dually-diagnosed Intellectual Disability and Mental Health children and adolescents.

o Recruited by Care and Comfort.

Graduate Teaching Assistant - Public Speaking and Oral Communication of Literature

University of Maine Communication Graduate Department - Orono, ME - May 2001 to August 2003

Orono, Maine 5/2001 - 8/2003

Graduate Teaching Assistant - Public Speaking and Oral Communication of Literature

o Primary instructor in teaching Public Speaking and Oral Communication of Literature, 100-level college

courses.

o Conducted academic research and prepared lectures, plans, activities, and grading rubrics.

o Over 50 hours of teacher training and mentoring across two years in M.A. Communication program.

o Graded papers and performances.

Undergraduate and Graduate Healthcare Researcher

Psychology Department Professor Publications - University of Maine Work Merit Program - Orono,

ME - January 2000 to May 2003

o Researched and recommended social psychological research tools, methodologies and conducted research

for Professor Michele Alexander's publications.

o Lead researcher in Psychology Department.

Family Specialist II

University of Maine Communication Graduate Department - Bangor, ME - May 2001 to August 2001

o Managed and coordinated Individual Service and Treatment Plans for children with challenging dual-

diagnoses.

o Managed pre-adolescent and adolescent boys in behavior and anger management.

o Administrated family treatment services.

o Professional summer job between college semesters.

Residential Counselor

University of Maine Communication Graduate Department - May 2001 to August 2001

o Managed implementation of goals and objectives of ITP/ISP with adolescents who had an ID and/or an

Autism Spectrum Disorder and MH diagnoses.

o Managed service coordination.

o Managed community integration activities.

o Part-time summer job.

Information Technologies (IT) Consultant

University of Maine Information Technologies - September 2000 to May 2001

o Managed college student software technical problems.

o Processed hardware and software problems on conference folder.

o Specialized in customer service deliverables.

o Work study job.

EDUCATION

M.B.A. in Healthcare Management and Human Resource Management (Top of Class; 8th

ranked MBA school out of 4,000 in U.S.A.)

Walden University - Minneapolis, MN

2011 to 2013

American College of Healthcare Executives - Chicago, IL

2013

Qualified Intellectual Disability Professional (QIDP) in Children and Adults with

Cognitive and Physical Disabilities

State of Maine DHHS

2008 to 2012

Other Qualified Mental Health Professional (OQMHP) in Social Work

University of Maine

2001 to 2012

M.A., ABT in Communication (Top of Class)

University of Maine - Orono, ME

2003

B.A. in Communication & Psychology (Top of Class)

University of Maine - Orono, ME

1997 to 2001

Certified Behavior Specialist

DHHS

2001

SKILLS

Business DevelopmentOperations ManagementPhysician Relations Mission and Vision LeadershipStrategic,

Operational and Budget PlanningPhysician Recruitment Employer RelationsProgram Development

and ImplementationPhysician Contracting Behavioral Health Home DevelopmentProject

ManagementCollaborative Planning Accountable Care Community DevelopmentContract Managementwith

Clinicians and Board Change Investment Portfolio Project ManagementMulti-Disciplinary Team

ConsultationClinician Development Marketing and CommunicationsContent Expertand Specialization Public

PolicyCare Coordination Professional Grant WritingAnnual Action Plans

ADDITIONAL INFORMATION

CAREER PROFESSIONAL AND COMMUNITY VOLUNTEER ACTIVITIES:

Maine Association of Community Support Providers (MACSP), Committee member of Adult Intellectual

Disabilities, Children Services, Finance, Personnel, Professional Development, QA/QI, and Shared Living

Bangor Rotary Club (2013)

Bangor Chamber of Commerce (2013)

UMaine Psychology Department Award (Class of 2001)

UMaine Wofford Gardner Communication Award (Class of 2001)

Phi Beta Kappa Communication Honor Society (2001)

Vice President of the Student Environmental Action Coalition (1998 - 2000)

Alpha Lambda Delta Honor Society (1997)

National Honor Society (1997)

Horatio-Alger Humanitarian Award - National Recipient from Maine (1996)



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