**** ********** ** 619-***-****

Unit F accsq5@r.postjobfree.com

Carlsbad, Ca. 92009

Alejandra

Brown

Profile

More than 7 years successful experience in Sales and Sales support with recognized strengths in account maintenance,

problem-solving and trouble shooting, sales staff support, and planning/implementing proactive procedures and

systems to avoid problems in the first place. A team player, acknowledged as “Total Quality Sales Professional.”

Summary of Qualifications

Experience in E.R.P. system (JD Edwards, Vantage, Data works, SAP, Act)

Bilingual in English/Spanish 100% and English/Portuguese 25%

Highly motivated individual, reliable and flexible with the goal of successfully completing objectives in a

timely and professional matter.

Excellent Communication and Customer Service Skills with a background in customer service.

Builds collaborative relationships with colleagues and customers; able to work with diverse teams, negotiate

and manage conflicts to a win-win solution.

Positive attitude and coachable. Is able to continuously acquire new knowledge and skills; monitors own

learning needs and able to learn from mistakes

Monitor and assist sales reps organizing data and maintaining information for ease of management and

reporting to deliver quality projects on schedule

Experience shipping - generate PO importing and exporting products; couriers include FedEx, UPS, DHL, &

USPS

Demonstrates personal accountability, effective work habits, and acts responsibly with the interests of larger

community in mind

Leverage the strengths of others to achieve common goals

Proficient in Microsoft Word, Excel, Outlook, PowerPoint, fax, copier, scanner, Internet

Education Universidad Autónoma de B.C. Mexicali, BC, México

1999 B.A., Law degree with emphasis in Business Law

Work Experience

04-15-13 – Present Armada Backup Services La Jolla, Ca.

Office Manager

• Create and coordinate special projects

• Handle office operations as well as supporting day to day administrative functions

• Responsibilities include producing financial statements, account reconciliation, cash flow, budget

analysis and more

• Make travel arrangements, create travel itineraries and meeting schedules

• Participates in developing and enhancing human resource department programs, goals and objectives

• Oversee new hire orientation and paperwork within time restrictions and manage employees payroll

• Oversee timely training and communication of Company benefits programs

• Oversee and manage the accounts payables for the company

• Input vendor invoices into the system, match to purchase orders if applicable, process employee expense

reports, and reconcile vendor accounts & disputes

• Post accounts receivables to the accounting system daily (checks, ACH and credit card payments)

• Work on accounts receivables and invoicing customers

• General ledger maintenance and journal entries, account reconciliations, invoicing, month end close, and

other accounting department duties as needed

• Manage several projects/tasks at one time

• Reviewing business practices, determining the needs of customers and team members and identifying

performance opportunities to create strategies that improve overall business performance

• Ensuring that all productivity numbers, sales and budgets are met

• Responsible for planning and scheduling all export documents & the logistics in general

• Work and Support the Sales team covering the USA, Germany and Brazil

• Manage the overall operations of the office

06-01-12 – 04-13-13 Avico Products Carlsbad, Ca.

Administrative Assistant

• Responsible for accurate entry of customers’ orders, reviews for completeness, and

Subsequent billing.

• Initiates contact with customers to suggest changes / modifications, when required.

• Interfaces with credit department on new accounts and accounts over their credit limit.

• Updates backlog report for entered orders in system as well as follows-up on a weekly basis on all open

quotations via emails, calls and fax.

• Generates documentation and reports

• Ensures monthly, quarterly reports are constantly being updated, project report to become living

document

• Provides accurate and up-to-date reporting in a timely manner.

• Helps manage the entry and maintenance of the database for Customer Service and Sales.

01-10-2011 – 06-11-12 Nyffenegger Interpreting San Diego, Ca.

Interpreter

• Provided English/Spanish translations at Medical & Law offices

09-01-2003 - 11-15-2010 Steren Group of Companies /Standard Communications San Diego, Ca.

International Sales Coordinator

• Work & Support Sales Professionals covering the USA, Mexico, Central & South America. Responsible

for more than 2,000 individuals and corporate accounts

• Support Sales Reps in opening new accounts and upgrading existing service as well as creating quotes for

every Customer on both, National & Int’l territory

• Created daily, weekly and monthly goals for the Sales Reps & Manager

• Responsible for planning and scheduling all export documents & the logistics in general

• Quickly and effectively solve customer challenges

• Enters orders for the International sales department, pulls files and commences credit approval

process when applicable

• Backs up account executives on the phone, takes orders in their absence

• Sends order confirmation for International sales

• Collect and send information to customers as requested by account executives through detailed

reports on a daily basis. This can include brochures, kits, samples, or catalogs

• Provides quotations for pricing, freight and lead times

• Schedules next contact date for International sales in contact management database

• Maintains updates and sends literature & samples to customers

• Performs other duties assigned by the Sales Department Director or the COO of Standard

Communications

• Made travel arrangements using preferred travel vendors and created detailed travel itineraries and

site visit schedules

• Attended trade shows

• Prepared and processes expense reports, invoices, and purchase orders with minimal direction

• Responsible for issuing Credit / Re-bill’s to the Credit/Re-bill processor when applicable

• Maintains regular attendance and reports to work on time

• Duties and responsibilities are subject to change

2000 – 2001 Arce Interpreting San Diego, Ca.

Administrative Assistant/ Interpreter

• Provided English/Spanish translations over the phone. Provided clerical & administrative support

including but not limited to filling, data entry, proof reading, and processing of incoming/outgoing

mail

• Performs other clerical and administrative duties as assigned and in accordance with time

availability

• Coordinated office calendars & organize meetings for special events.

• Primary backup for mailroom including processing of invoices and statements and outgoing mail

• Responsible for exhibiting professional behavior with both internal and external business associates

that reflects positively on the company and is consistent with the company’s policies and practices

Contact this candidate