Sylvia Irene Monroy del Castillo Velasco

INDUSTRIAL AND SYSTEMS ENGINEER

E-mail: accsow@r.postjobfree.com

Contact numbers: +52-55-527*-**** +52 1-55-434*-**** [pic]

Objective:

Develop myself in a leader company in order to reach common goals by

applying my knowledge and skills.

> Analytical and Quantitative abilities

> Problem solving and Decision making capabilities

> Creative thinking

> Team Work and Team Leader

> Results-oriented

Education:

August 2006 - May 2011. Monterrey Institute of Technology and Higher

Education "Monterrey Tec", Industrial and Systems Engineering.

Distinction: Outstanding CENEVAL. (Academic scholarship)

. January 2010 - December 2010. Monterrey Institute of Technology and

Higher Education "Monterrey Tec", Retail Certificate (Marketing).

. January 2009 - July 2009. Auckland University of Technology (AUT), New

Zealand, Abroad Studies.

Work Experience:

January 2013 - Present. The Walt Disney Company, Mexico City, MX

Operations Coordinator

o Ensure profitability of the business. Monitor, control and manage

business operations to meet customer expectations and company goals.

o Project Management. Organize, synchronize and monitor the activities of

different areas such as Planning, Marketing, Sales & Retail and Finance.

Ensure the fulfillment of projects within allotted budget and timelines.

Assure compliance with company standards and procedures.

o Evaluate current operational performance and provide strategic plans for

improvements. Identify problems in operations processes and solve them in

quickly and timely manner. Development and analysis of metrics.

o Provide direction and guidance to internal teams in order to achieve

performance targets.

o Suppliers' biddings and analysis of their key performance indicators.

November 2012 - February 2013. Mexico City, MX

Business Consultant

o Consultant and courses exhibitor of different topics such as strategic

planning, processes, communication, teamwork, problem solutions and

business innovation for the development of management skills.

June 2011 - August 2012. Logistics Plus, Erie, PA, USA

Logistics Strategic Planner

o Daily report controlling. Professional business dealing and

communication. Invoices issuing and auditing. Ensuring the best possible

customer service.

o Responsibility on shipment arrangement. Rate negotiations, pricing

agreements. Scheduling pick-ups, tracking loads and deliveries. Earned

excellent marks on performance reviews, with citations for excellence in

areas including work volume, accuracy and quality.

o Working on the supply chain, identifying the weakest links and finding

solutions.

o Providing opportunities for savings in both money and time to the

customer.

o Analysis and mapping of the processes of the company in order to identify

opportunity areas and ensuring quality standards, deadlines, and proper

procedures.

May 2010 - June 2011. Chrysler Mexico, Mexico City, MX

Supplier Quality Engineer (Intern)

o Planning, organization and coordination of supplier training courses.

o Reporting and updating to project leaders in the US.

o Continuous revisions of key activities with the suppliers assigned

regarding on the quality and delivery dates.

June 2010 - October 2010. Natalia Lavalle, Mexico City, MX

Retail Consultant

o Pricing of the products offered by the company.

o Getting the optimum sales level in order to keep the business profitable.

o Consulting in the opening of a boutique.

Extracurricular activities:

. Member of the basketball team at University, Monterrey Tec (Aug2003-

Dec2008)

. Intern at my University in Communication and Administrative areas

(Aug2003-Dec2010)

. Active member of the sea turtle conservation camp 2008 in Boca del

Cielo, Chiapas

. Computer science Teacher at CCA Monterrey Tec (Aug2008-Dec2008)

. Member of student association of ecology at Monterrey Tec (Aug2008-

Dec2009)

. Project at GE Capital Mexico, process improvement (Jan2011-May2011)

Courses:

. Leadership Seminar [Monterrey Tec]

. Design for Six Sigma (DFSS) [Chrysler]

. Advanced Quality Plan and Process Sign-Off (AQP+PSO) [Chrysler]

. Process Failure Mode and Effects Analysis (PFMEA) [Chrysler]

. Control Plan [Chrysler]

. Geometric Dimensioning and Tolerance (GD&T) [Chrysler]

. Advanced Excel (macros and dynamic tables) [Monterrey Tec]

Languages:

. Spanish: native

. English: advanced

. French: beginner

Software:

. MS Office (Excel, Word, PowerPoint, Visio, Project)

. Outlook, Lotus Notes

. SAP

. Solid Edge

. C ++

. Simulation Software (Arena, Stella)

. Statistical Software (Minitab, SPSS)

. MPL for Windows

. Nexium Software -Customer Solutions-

References are available on request.

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