Michelle Reed

**** **** **** ****** 440-***-****

Garfield Heights, Ohio 44125 accsmn@r.postjobfree.com

Objective

Customer Service Representative position in a government or non-profit environment.

Summary of Qualifications

• 5 years experience providing exceptional customer service to all consumers and staff

• Motivated self-starter, flexible, problem solver, and detail-oriented

• Highly organized, team-oriented and ability to multi-task

• Inform debtors of an overdue bill and negotiate payment

Experience

Great Lakes Bureau, Parma, Ohio, August 2011-November 2012

Customer Service Representative/Collection Representative

• Processed 50-70 inbound calls per day in regards to payment inquiries

• Collect credit card payments, closes out accounts

• Complete call logs and reports

• Third party collection agencies

Loyal Landscaping, Cleveland, Ohio, May 2008-August 2011

Office Clerk

• Updated and maintained office filing, inventory, mailing; database systems

• Answered telephone scheduled appointments

• Handled incoming; outgoing mail

Computer Science Corporation, Solon, Ohio, December 2005-March 2008

Customer Service Representative/Medicare Enrollment Specialist

• Flexible, team player, and ability to multi-task

• Addressed customer inquiries, complaints pertain to Medicare Part D program

• Direct operations of call center functions, policy and procedure

• Answered high volume calls over 100 calls per day

Education

Lakeland Community College, Kirtland, Ohio August 2013-Present

Pursuing Associate of Applied Science degree, Human Service, 3.5 GPA, Dean’s List

Courses include; Effective Interpersonal Communications, Introduction to Human Services

Volunteer Experience

St. Vincent Charity Hospital, Cleveland, Ohio, Fall 2010

Intake Specialist

• Answered telephones, inquires, eligibility Chemical Dependency treatment

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