Quality Control Customer Service
Resume:
ALLISON M. MILLER
McDonough, GA 30253
Cell: 706-***-****
E-mail: *********@**********.***
EDUCATION:
University of Tennessee at Chattanooga (December 2009)
B.S. – Food/Nutrition
Track – Consumer Foods
CERTIFICATIONS:
o ServSafe
o HACCP
AREA OF EXPERTISE:
o Food Science/Chemistry Excellent Written/Verbal Communication Skills
o Product Development/Packing Excellent Time Management Skills
o USDA/FDA Excellent Problem Solving Skills
o Audits/Safe Quality Foods Multi-Tasking/Detail-Oriented
o Food Safety/GMP Team Player
o Allergens/Non-Allergen Self-Starter
ANALYTICAL TESTS:
o Water Activity Brix
o KF Moisture pH
o Dextrose Equivalent Specific Gravity
o Viscosity Solids/Acidity
o Sensory Color Flex
o Cheese Particles Moisture/Fat
o Color Dye Solution Temperature
o Density First Bottle Weights
AWARDS:
o Honor Roll
o Honor Graduate
o Who’s Who’s Georgia High School Students
o STAR Career Award
o Leadership Award
o A&B Student Award
o Freshmen Outstanding Math & Science Award
Experience
Quality Bench Technician, Ken’s Foods, Inc.
January 2013- Present
o Test each batch for acid, salt, viscosity and color; making sure that they are in specification
o Give correction to any batches that are out of specification
o Test filler before each line start up
o Calibrate thermometer daily to check against SOP
o Collect, analyze, and enter data in computer system for specific products
o Test finished product for acid, salt, viscosity, and color every hour
o Inspect labels, codes, and weights on finished products to make sure that they meet quality standard
o Place products on hold that do not meet specifications
o Collect samples for shelf-life and micro-plating
o Calibrate acid and salt titrations daily
o Weight and collect cheese particle samples from finished gallon lines
o Assist with any maintenance or troubleshooting issues with machines
o Other duties as assigned
Quality Assurance Technician I, Farley’s and Sathers Candy Company
April 2011- July2012 Chattanooga,TN
o Conducted daily analytical test experiments in a timely and accurately manner
o Performed quality control audits on products in the production area to determine packaging fill,
labeling, coding, and errors for defects
o Analyzed and prepared quality control samples for sugars, colors, flavors, and chocolates for brix, pH,
or viscosity solutions
o Maintained a clean, neat, and organized laboratory according to good housekeeping and laboratory
safety standards
o Assisted in monthly GMP/Sanitation audits
o Prepared colors and flavors samples and standards according to standard formulas used in color/flavor
SOPs and laboratory analysis methods
o Assisted with any maintenance or troubleshooting issues weekly
o Operated and calibrated laboratory instruments daily
o Provided and analyzed experimental observations records and checked specifications standards during
production process
o Validated and adhered to company regulatory policies and specifications with Environmental Practices,
GMP, HACCP, and quality control procedures
o Documented and interpreted data entry into plant information system to allow generation of reports for
plant operation procedures
o Worked with R&D Analytical Laboratory Department with new product development testing and
evaluation
Customer Service Representative, Shaw Inc.
February 2011-April 2011 Dalton, GA
o Answered phones professionally and responded to customers’ requests and problems
o Assisted customers product and service information
o Researched, identified, and resolved customers issues using the Shaw Inc. computer system
o Completed call logs and reports daily
o Processed orders, forms, and applications
Sales Associate/Cashier, Target
February 2011-April 2011 Chattanooga, TN
o Greeted and welcomed customers entering the store
o Assisted customers in person
o Processed sales and payments
o Resolved customers complaints
o Maintained a clean and orderly checkout area
o Color coded, priced, and sized clothing on sales floor
o Washed kitchen equipment and tableware
o Cleaned and sanitized kitchen tables
o Set out and put away furniture
WIC Nutritionist Intern, Whitfield County Health Department
May 2009-June 2009 Dalton, GA
o Assisted and recommended individualized nutritional care plans for clients/families
o Conducted nutritional care intervention plans including dietary recommendations and
nutrition counseling
o Graphed and documented children’s measurements for WIC program eligibility
o Assisted with new clients and educated clients on nutrition and physical activity
o Prepared material for new clients and assisted with clerical duties daily
o Recorded and completed client nutritional services required and client documentation
o Helped teach weekly WIC nutrition education group sessions and any other assigned duties from
supervisor
Health Coach, Urban League of Greater Chattanooga
September 2008-May 2009 Chattanooga,TN
o Motivated and encouraged the clients to eat better by using MyPyramid
o Identified and provided customized dietary plans for weight management and health/fitness goals
o Conducted monthly cooking demos and nutrition classes for 25 clients
o Reviewed and provided tips for healthy dinning out/eating on the run under a weekly deadline
o Counseled clients on exercise, heart healthy lifestyle, and diet issues
o Analyzed and conducted surveys and follow-ups for clients complaints to ensure customer
satisfaction
o Planned and evaluated monthly health assessments to identify any discrepancies
o Developed short and long term health and exercise goals for the clients
o Cultivated and maintained relationships with clients by phone, e-mail, or in person
COMPUTER SKILLS:
o Microsoft Office – Word (50 wpm), Excel, PowerPoint, and Access
o Statistical Process Control Program
o Customer Information Control System
REFERENCES: Available upon request.
Contact this candidate