Customer Service Management

Davie L. Andry

P.O. Box ***** ( Baton Rouge, LA 70896 ( (337) 852-

**** ( *********@*****.***

October 6, 2013

Human Resources Department

Ladies/Gentleman:

Please take a moment to consider an accomplished 30-year U. S. Military

Veteran with extensive experience in mechanical repair, facility upkeep,

staff supervision, customer satisfaction, administration, and direct

interaction with senior management.

Highlights of my credentials:

. Accomplished in engines maintenance to include disassembly,

inspection, repair or replacement of faulty parts, align to operating

specifications, reassembly, inspection, and test operations of engines

for proper performance

. Resourceful management skills with demonstrated ability to inspect

public and private facilities and vessels

. Achieved Top Secret clearance in handling sensitive information

concerning military assignments as well as carrying out such duties as

confiscating illegal substances and apprehending stowaways

. Performed semiskilled manual labor involving construction, maintenance

and repair of residences and commercial buildings

. Supervised and trained a variety of personnel to ensure safety and

legal work practices

. Assembled and disassembled tools relative to services provided to on

land and offshore customers; assisted in the rig up & down per job

location

. Demonstrated capability for organizing, coordinating, directing,

monitoring, and following through with special projects and activities

My vast experiences have been positive ones due in part to my interpersonal

skills. I work well in teams, am reliable and organized, and enthusiastic

to learn. I am sure that I will carry over the same enthusiasm when working

at your organization. I feel confident that given the opportunity, I would

prove to be a valuable asset.

I look forward to an interview when we can discuss in greater detail the

specific job requirements and the many contributions I can bring to your

efforts. I can be reached by phone at 337-***-****, or by e-mail at

*********@*****.***.

Thank you for your time and consideration.

Sincerely,

Davie L. Andry

Attachment

Davie L. Andry

P.O. Box 64647 ( Baton Rouge, LA 70896 ( (337) 852-

3939 ( *********@*****.***

PROFILE

Success-oriented, high energy 30 year U. S. Military Veteran with

progressive responsibility and achievement in maintenance, mechanical and

technical areas, training and development, staff supervision, and customer

satisfaction. Adept at analyzing and resolving problems and developing and

instituting the needed procedures and responses. Seeking a position that

will challenge and use technical, management, customer services experience

and acquired skills to positively impact company performance and

profitability while providing personal and professional growth.

WORK EXPERIENCE

Power Tool Repair Technician

15 Apr 2012 to 04 Oct

13

Stanley Black & Decker, Inc.

10699 Airline Hwy., Baton Rouge, LA 70816 ? 225-***-****

? Enter computer system database to acknowledge tool to be

repaired

? Choose and locate tool to be repaired

? Access specific tool in system database to install parts and

repair information

? Diagnose faults and problem (s) of tool

? Review part breakdown, choose part (s) to replace damaged part

(s)

? If part (s) is not available, part (s) is backordered, and tool

is put on shelf awaiting part (s) to come in

? Commence to repair tool with new part (s)

? After repairing tool, operate thoroughly

? Clean tool and close repair status in computer system database

? Put tool on shelf for customer pickup or delivery

Stock Unload Associate

23 Aug 2011 to

14 Feb 13

Lowe's Companies, Inc.

12484 Airline Hwy., Gonzales, LA 70737 ? 225-***-****

? Unload trucks of incoming merchandise using forklift and pallet

jacks

? Stack merchandise onto wooden pallets marked for each

department

? Find and stock/shelve special orders

? Move pallets to assigned aisle or department as needed using

pallet jack and/or forklift

? Unload appliances from truck and stocking on floor and/or on

shelf/racks

? Stock merchandise onto shelving using the appropriate lift

equipment

? Transport special orders to customer to include loading into

personal vehicle

? Clean, sweep, and put department in order

? Help on sales floor as needed

Pre Delivery Inspector

15 Aug 2011 to

13 Apr 13

Enterprise Holdings, LLC 8329 Airline

Hwy., Baton Rouge, LA 70805 ? 225-***-**** ext. 24

? Receive, inspect, and sign for all vehicles delivered to

facility

? Collect all keys to include identifying each set with Vehicle

ID Number

? Install vehicle information into computer programs

? Pull license plate and registration assigned, and print out ID

stickers

? Remove all wrappings, stickers, and papers from vehicle

? Install state inspection sticker, license plate, ID stickers,

floor/trunk mats, and antennas.

? Keys are turned in so vehicle may be assigned and delivered to

a rental branch

? Other computer administrative actions are required as needed

? When no vehicle processing is needed, transporting vehicles to

its assigned branch is complied with

Oil Spill Cleanup-Deck Hand

June 2010 to September 2010

J. Andry Enterprises, Inc.

39936 Highways 23, Buras, LA 70041 ( 504-***-****

. Assisted in preparing marine vessel in handling requirements for oil

spill clean up to include inspecting and replenishing oil booms and

oil absorbent sponge tubes

. Carried out duties as mandated for efficient oil spill cleanup of the

Gulf of Mexico affected region

. Perform scheduled vessel maintenance, cared for tools and equipment,

and perform general housekeeping duties as assigned

. Adhered to company safety policy and procedures, environmental rules

and governmental regulation

. Maintained supplies for the marine vessel and crew members

Field Technician I

January 2007 to March 2010

Weatherford Pipeline Specialty 308

Pinehurst Street, Lafayette, LA 70508 ( 337-***-****

. Assisted in preparing and loading jobs in addition to cleaning,

inspecting, and refurbishing equipment

. Operated crane and/or forklift to load and unload equipment and

supplies for jobs

. Assembled and disassembled tools relative to services provided;

assisted in the rig up & down per job location

. Available for on call service to respond to customer needs; provided

the highest quality level of service

. Knowledge, understanding, application, and compliance of Quality

Policy and Safety Procedures per company standards

Fire Extinguisher Inspector & Salesman

March 2004 to July 2006

A-1 Fire & Safety, Inc. 1040 Poche Bridge

Road, Breaux Bridge, LA 70517 ( 337-***-****

. Attended sites of our customers and prospective customers, typically a

mix of most types of commercial premises (offices, residences, shops,

factories, warehouses, healthcare premises, transport premises and

facilities, etc.)

. Perform annual inspections of fire extinguishers, fire hoses and

emergency lighting

. Assessed code requirements, made recommendations to clients to

service, maintain, replace/upgrade equipment

. Completed accurate and detailed inspection reports

. Made repairs, recharges, and tested equipment as required on site

and/or install new equipment

. Provided service to and expanded customer base in Louisiana,

Mississippi and Southern Alabama

Reserve Dispatcher

September 2003 to March 2004

Saint Martinville Police Department 120 New Market Street, St.

Martinville, LA 70582 ( 337-***-****

. Received and responded to emergency and non-emergency calls from the

public, other dispatchers, and law enforcement agencies via telephone

and radio systems and computer-aided dispatch systems

. Processed and evaluated information received, prioritizes calls and

dispatches required for units and/or agencies

. Monitored and coordinated police unit activity and assignments via

police radio frequencies

. Created and maintained automated or manual logs of public safety

communications activities

. Accessed and entered sensitive data in local/state/national databases

as necessary for investigative purposes

. Entered and maintained files for persons or property pending

apprehension/recovery

. Maintained security and confidentiality of information

created/encountered in performance of assigned duties

. Kept informed of departmental regulations, policies and procedures

Handyman Maintenance Repairman

September 2001 to August 2003

The Handyman Can 1297 Old Spanish Trail

Highway, Broussard, La 70518 ( 337-***-****

. Made repairs on fixed structural homes and buildings. Accomplished

tasks such as:

< Painting & Carpentry--repaired/replaced home interior and

exterior surfaces

< Electrical--repaired/replaced light fixtures, fans, receptacles,

heaters, window air conditioning units

< Plumbing--repaired/replaced water pipes/drainages, hot water

tanks, tubs, toilets, face bowls, and sinks

< Flooring--removed /replaced floor carpet and linoleum coverings

< Lawn care--mowed/trimmed lawn, trimmed hedges, pruned trees,

originated flower/plant gardens, and pressure washed homes to

include sidewalks/driveways

District Sales Manager - Circulations Department

October 2000 to August 2001

The Daily Advertiser Newspaper 1100 Bertrand

Drive, Lafayette, LA 70501 ( 337-***-****

. Served as liaison between the Company and the independent contracted

carriers

. Coordinated daily activities of a district with the primary objective

of increasing sales and providing exceptional delivery service to all

customers

. Oversaw the effort of the contractor force by verifying that all tasks

are completed to customer service levels of expectations

. Deliver and/or coordinate delivery of open routes.

Senior Construction Supervisor 51H/Z Rank: E-7

U.S. Army Active Reserve--Fulltime Duty

July 1996 to September 2000

90th RSC Customer Support Team 1640 Surrey St.,

Lafayette, LA 70501 ( 337-***-****

U.S. Army Reserve--Weekend Duty

April 2001 to November 2006

416th Engineer Command, Ft. Polk Facility Assessment Team (Deactivated)

1735 Foss Street, Baton Rouge, LA 70802

. Responsible for up keep of all the Army Reserve Centers in Louisiana

and East Texas

. Inspected property for maintenance needs, damages, and deterioration

. Supervised and coordinated work conducted by contractors according to

negotiated contracts

. Managed manpower staff to include handling personnel matters, conduct

safety meetings, and training sessions

. Advised all facility personnel of proper up keep and safety

formalities of government properties

. Compiled and submitted after-action reports for each facility and

forward to higher Command

Helicopter/Aircraft Mechanic Grade Level: WG 8852-10

March 1982 to July 1996

Army Reserve Aviation Support Facility (Deactivated)

220 Tower Drive, Lafayette, LA 70501

. Maintained Iroquois and Kiowa rotor blade helicopters and King Air

Twin-Engine aircraft to insure proper performances

. Served as Helicopter Maintenance Inspector, Squad Leader, and the

unit's Publication Library Officer

. Trained Army Reservists to become efficient within Military

Occupational Specialty during monthly assignment duties

. Administered and controlled all incoming and outgoing assorted

petroleum, oils, lubricants, and fuels as well as maintained

inventories

. Served as overseer for parts and supplies for the airframes and ground

equipment for daily operations during the Desert Storm conflict

. Served as Hazard Material Handler, Environmental Compliance Officer,

and Emergency Response Coordinator

Jet Engine Mechanic

December 1980 to March 1982

Petroleum Helicopter, Inc. 2001 SE Evangeline Thruway,

Lafayette, LA 70508 ( 337-***-****

. Performed maintenance on helicopter engines to include disassembly,

inspection, repair or replacement of faulty parts, align to operating

specifications, reassembly, inspection, and test operations of engines

for proper performance.

EDUCATION AND TRAINING

Boothville-Venice High School, Boothville, La;

. General Studies - May 1974

Louisiana State University, Eunice, LA; 54 credit hours

. Bachelor of Arts coursework with a concentration in Applied Science --

April 1991

Victory Valley Community College, Victorville, CA; 9 credit hours

. Advancement of Speed Reading I and II -- January 1980

U.S. Air Force Community College, Macon, GA; 12 credit hours

. Mechanical and Technical Military Studies -

Jet Engine Powerplant - November 1974

J57 Jet Engine Mechanic Familiarization Phase 1 - May 1975

Leadership Enhancement - November 1975

J57 Jet Engine Mechanic Familiarization Phase 2 - February 1977

Leadership Management - May 1977

Supervisor Safety - May 1978

Supervisor Enhancement - January 1980

U. S. Army American Council Education, Alexandria, VA;

. Mechanical and Technical Military Studies -

UH-1 Helicopter Repair - May 1983

Basic Noncommission Officer Course (PLDC) - February 1984

UH-1 MOS Enhancement - June 1985

BNOC Phase 1 - January 1992

ANOC Phase 1 - September 1993

ANOC Phase 2 - August 1994

Basic Combat Engineers (MOS Qualification Phase 1) -- March 1995

AGR Entry Training - July 1996

Facility Management - September 1997

Roofing Technology - July 1997

Paint Coating & Quality Assurance - February 2000

Pavement Maintenance Techniques - November 1999

Dept. of Works Prep Course - November 2001

General Construction Quality Verification - February 1998

Management Construction & Real Estate - September 1997

Interior Electrician 51R (MOS Qualification Phase 2) - June

1995

Environmental Compliance Assessment Systems - April 1995

Hazardous Material Emergency Response - January 1993

Aviation Safety & OSHA Management - May 1997

Hazardous Material and Waste Management Phase I - August

1987

Hazardous Material and Waste Management Phase II -

September 1989

LICENSES and CERTIFICATIONS

Motor Vehicle Inspector-General Vehicle in Automotive Technology 22 Feb

2012

. Capital Area Technical College at Port Allen Extension Campus

Transportation Worker Identification Credential (TWIC) 19 Apr 2009

. A U.S. Government credential

Fire Extinguisher License A (#E8348) 21 Apr 2005

. LA State University-Office of State Fire Marshall

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