JUAN A. CARrero

** ***** ***** ******** **, ***** 215-***-**** accsb6@r.postjobfree.com

Objective

A full time customer service position.

Skills Profile

- Associates Degree from McCann School of Business and Technology Professional Massage Therapy

- Bilingual

- Communications

- Organizational Skills

- Prioritization Skills

- Confidence

- Caring

- Customer Care

- Positivity

- Teamwork

- Active listening

- Multi-tasking

- Great verbal and written communication

- Proficient in Microsoft Office

Employment History

Event Staff/Security, Strike Force 7/1/2013 – 9/1/2013

Scranton, PA

- Maintained a controlled environment. Escorted musicians and artists to their dressing rooms. Performed

pat downs on patrons insuring all safety procedures and policies were upheld.

Line Worker, ERG Staffing 1/1/2013 2/1/2013

Dickson City, PA

- Multi-tasking in between cleaning makeup containers from the outside in. Bare Minerals powder room to clean

trays. Maintained a clean work environment.

Customer Service Representative, Express Employment Professionals 11/1/2011 – 5/1/2012

Dunmore, PA

- Handled both inbound and outbound calls to customers regarding complaints, health risk assessments, and any other

medical insurance related question. Transferred from different departments while employed. Started in BLENDED

which consisted of 7 different Medicare Plans then shortly after transferred over to MEDCO, a basic Medicare Part

D plan. Handled questions pertaining to billing anything further was transferred over to their appropriate

department.

Crew Member, McDonalds 8/1/2009 – 6/1/2011

Dunmore, PA

- Presented a well organized environment, assisted customers with food orders and assembled sandwiches, front drive

thru as well as second drive thru. Maintained a clean work environment, checked lobby every 15-30 min. Assisted

customers to the fullest extent to satisfy their needs.

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