Customer Service Manager

Terri M. Brown

[* Whitney Ave Clayton NJ, ***** [accsb0@r.postjobfree.com [ 678-***-**** ]

OBJECTIVE Seeking a position that would require and benefit from strong customer service and

communication skills.

SKILLS & -Excellent communication and problem solving skills

ABILITIES

-Communicates positively with staff and customers

-Handles phone calls with customers while thoroughly reviewing accounts

-Neatly Organize and Complete any required paperwork

-Clearly communicate information to customers

EXPERIENCE [CUSTOMER SERVICE REPRESENATIVE & ACCOUNT MANAGER] [SALLIE MAE:

PIONEER CREDIT RECOVERY]

[08/31/2010 – 04/07/2013]

Position Requirements & Accomplishments: My Position with Sallie Mae required me to

clearly and effectively explain and handle accounts for homeowners and renters in the state of

New Jersey, regarding their yearly Homestead Rebate/Benefit/Tenant Programs. My major

accomplishment with Sallie Mae was being picked by state representatives to participate in

special projects that fixed common issues in the states system.

[SALES/CUSTOMER SERVICE REPRESENATIVE] [COMCAST]

05/2010 – 08/2010]

My Position with Comcast required me to contact interested customers and convince them to

upgrade or change their current cable company to Comcast. My accomplishment with

Comcast was making my first upgrade and sale within two weeks of employment.

[SALES ASSOCIATE & CASHIER] [FOOTACTION]

[04/2008-02/2010]

My Position with Footaction required me to greet and assist customers with choosing,

measuring, and purchasing footwear. My accomplishments with Footaction was being one of

the top sales associates on the sales floor each week and being trained to handle the cash

registers.

[CUSTOMER SERVICE REPRESENTATIVE & TELEMARKETER] [NCO FINANCIAL

GROUP]

[11/2006 – 03/2007]]

My position with NCO required me to call current and future customers about new offers the

company offered. Accomplishments with NCO is gaining my first experience with customer

service.

REFERENCES - DOMINIQUE MCCRARY 856-***-****

EMPLOYEE RELATIONS: MANAGER & PROJECT LEADER - PIONEER CREDIT

RECOVERY (SALLIEMAE)

- ROLANDA MULBAH 862-***-****

HEAD MANAGER -COMCAST

- DEMETRIS ARTIS 267-***-****

HEAD MANAGER -FOOTACTION

- BROOKE WRIGHT 609-***-****

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MANAGER –NCO

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