Terrance Riley
**** ********** ** *********, ** *0296 404-***-**** accs7u@r.postjobfree.com
Objective
To obtain a professional career in a professional environment to achieve a higher level of success in a workplace, also
to find a position that will enable me to use my strong organization skills, and educational background.
Profile
Motivated self starter with a strong desire to learn, Personable business professional with, great hand on skills and a
quick learner, Great interpersonal skills, and multiple task. And working in a team environment.
Able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily
transcend cultural differences. Thrive in deadline driven environments. Excellent team building skills.
Skills
1. Written Correspondence 6. Computer Savvy 11. Front Office Operations
2. General Office Skills 7. Customer Service 12. Professional Presentations
3. Retail and IT Experience 8. Scheduling 13. Mathematical Skills
4. Communication Skills 9. Marketing & Sales 14. Problem Solving Skills
5. Knowledge Of Bank 10. Cashier Savvy 15. College Student
Policies, procedures, and
systems
Employment History
STATE FARM – Alpharetta, GA
Claims July, 2013 to Present
Assisting staff in handling more complex issues, Answers telephone and written or Internet
based inquiries of a technical or complex nature from customers regarding company products. Support
is primarily related to external clients but may also assist/advise internal clients. Analyzes non routine
problems with nonfunctioning electro/mechanical equipment or software applications to identify
problem area(s) and recommend corrective action. Regularly requires deviation from standard screens,
scripts, and procedures. Maintains log of problems so that recurring problems can be reported to
product development. Handles problem resolution which may require follow up and/or escalation to a
higher level of expertise. Handles situations which require adaptation of response or extensive research
according to customer response. May orient, train, or check the work of other employees
BANK OF AMERICA – College Park, GA
Operation Rep December, 2011 to July, 2013
Receive mails and sort them per the department on daily basis, Ensured banking center operations
are in compliance with federal regulation, Indentified and acknowledged the areas to improve banking
center performance, Ensured policies and procedures compliance while processing transaction and
built customers confidence, Handling amounts of cash, Perform task of receiving cash and check for
deposit, verifies amount, and examines checks for endorsement., Assist clientele as they enter office
and via phone., Perform filing, data management, drafting and editing short office memos. Assist with
all other office administrative duties
SOURCE ONE DIRECT – Atlanta, GA
Data Management May, 2010 to January, 2012
Terrance Riley
Responsible for carrying out various data analytical task, Verifying data for particular job sheet.,
Handling customer change requests and implemented new feature suggestions, Makes complex
configuration changes, including set up, documentation testing, and promotion to production, Keeping
a number set Goal for production, Analyzing problems, and resolving the issues, Processing credit
cards, Making sure the credit cards match with each job sheet, Imputing information in the computer
Education
GEROGIA PERIMETER COLLEGE – Decatur, GA
Computer Science, Present GPA: 3.89/4.0
Other Skills
excellent communication and interpersonal skills
good standard of IT and numeracy
effective influencing and negotiation skills
strong customer focus
ability to work under pressure and to tight deadlines
analyzing and problem solving skills
commercial awareness
flexibility
strong time management skills
attention to detail
demonstrable leadership and management qualities
6337 Thornhedge Dr Riverdale, GA 30296 404-***-**** accs7u@r.postjobfree.com
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