Customer Service Data Entry

Eric Kwabi

Forest Park, GA

********@*****.*** - 484-***-****

WORK EXPERIENCE

Business solution Analyst

Comcast - Smyrna, GA - July 2013 to Present

Business research and analysis, financial decisions and documentation optimization of revenue for small and

large businesses. Audit and review of, profit and loss analysis. Verification of Business contracts.

Data entry and Supervision of Parking Lots

Vet Pride - January 2010 to July 2013

customer problem

resolution, accounts payable and accounts receivable, inbound and outbound calls.

Safety, Insurance and claims processing, Account receivable. Etc.

Customer support Service Technician

AT&T Device support Centre - November 2008 to December 2009

Customer services, Data entry, Face to face customer problem resolution.

Documentations, filing, accounts payable and accounts receivable, trouble shooting, Customer Education/

tutorials (Basic Troubleshooting). Call center (Inbound and Outbound calls). Communication and People Skills,

Analytical skills, Managerial skills,

Presentation and Auditing skills.

Customer Service Operations Agent

British Airways - December 2007 to March 2009

Customer services, Data entry and checking-in, Face to face customer problem

resolution, Call center (Inbound and Outbound calls). Lost and found baggage thrift.

Arrivals and Departure immigration formalities.

Operations office documentations and formalities.

Proficient in planning and execution of projects in time critical environments.

Student Support Coordinator

University Of Science and Technology - Kumasi - October 2002 to April 2006

Advise students and guide them in the choosing of their academic courses.

Promote good relationship between and students and administrative staff.

Lesion between the student body and the dean of students.

International student representatives and coordinator.

EDUCATION

MBA in Finance

Strayer University

June 2008 to June 2010

B.A in Economics and Geography

Kwame Nkrumah University of Science and Technology - Kumasi

2002 to 2006

ADDITIONAL INFORMATION

SKILLS

Managerial and Decision making. financial and strategic decision making, Excel, Microsoft Office outlook,

Microsoft office Powerpoint, Statistical Package for

Social Sciences (SPSS), Remote Sensing (GPS). Data Entry, Customer services, Sales, Advance customer

service operations.

National Healthcare Association: Phlebotomy Certification Number: N2G7M6P6

Contact this candidate