Customer Service Administrative Assistant
Resume:
Daphne Duncan
**** ****** ***, ********, **. ****3
accs4x@r.postjobfree.com
OBJECTIVE: Administrative assistant position to apply developed organization, consu ltant and customer service, communication,
and project management skills, acquired through over 10 years of work -related experience.
QUALIFICATIONS:
Administrative Assistant Experience Inventory and Vendor Management
Proficient MS Office, AutoCAD 13-2009 Marketing / Sales
Project Management Experience Billing and Invoicing
Office Management Accounting / Bookkeeping
Consultant and Customer Service Professional Presentation
Scheduling Front Office Operations
Written Correspondence and Reports Receptionist
General Office Skills Time and Motion Management
Organized and Designed Office Flow Structure Retail Sales
PROFESSIONAL EXPERIENCE:
April 2011 to Present J.C. Penney Roseville, CA
Retail Sales Associate
Customer service
Retail sales / Cashier / Process credit card charges
Accounting / Book keeping
Inventory management
July 2012 to October 2013 GAP Inc. Direct Rocklin, CA
Call Center Agent
Customer service calls – sales leads take phone internet orders, resolve issues/problems or transfer to
supervisors or management, Process credit card charges, customer care, written record of all calls.
Deal with fraudulent charges on accounts.
Calls dealing with account issues – accounts receivables, transfer to credit card services for account
resolution or cancelation, explain types of accounts.
October 2010 to April 2011 & October 2011 to March 2012 AmeriGas Propane Inc. Rocklin, CA
Call Center Agent
Customer service calls – sales leads, resolve or dispatch issues/problems to local offices, Process credit card
charges, customer care, and managers, written record of all calls.
Emergency calls – gas explosions and leaks, deal with first responders, report incidents to CEO, SSM, Safety
Manager
Dispatch calls – dispatch proper types of delivery trucks, service techs
Calls dealing with account issues – accounts receivables, past due balances, explain types of accounts.
October 2008 to October 2010 Adecco Engineering & Technical Temp Agency Rancho Cordova, CA
Adecco Administrative Temp Agency Rancho Cordova, CA
SimplexGrinnell (through Adecco) Sacramento, CA
Administrative Assistant
Schedule and assign maintenance and state required inspections of fire extinguishers and commercial kitchen hood
suppression systems
Process paper work for jobs and inspections completed
Bill and invoice the projects that were complete, Bill national accounts
Updated, organized, and filed confidentia l records
Payroll for (7) technicians
Answer 5-line phone system
Receptionist duties, written correspondence and reports / Issue purchase orders
Consultant and Customer Service
Detail and produce (CAD) plans of fire alarm and suppression projects, red-line corrections, and as built
plans.
Daphne Duncan: Admin Resume 4447 Bogart Way, Antelope, CA. 95843
June 2005 to October 2008 Philip Hawkins Architect + Associates Roseville, CA
Administrative Assistant / Job Captain
Oversee multiple projects and expedite plans through the permitting process of the required city, county, state, or
federal municipality. Collect and process all necess ary data to complete the permitting process
Written correspondence and reports
Consultant and customer service on all projects
Investigate and resolve any issues that arise during completion of projects
Provide consulting related to agency and client c oordination
Project management, time and motion management
Detail and produce (CAD) plans, red -line corrections, and as built plans of commercial projects.
Inventory and vendor management
Updated, organized, and filed confidential records
Receptionist duties
May 1998 to April 2004 NCI Building Systems Houston, TX
Administrative Assistant / Drafter/Designer / Estimator
Detail and produce (CAD) building plans, blue prints plans, red -line corrections, and as built plans.
Office flow; Time and motion management
Produce and refine estimates of the same metal buildings
Present estimates to customers, written correspondence and reports
Consultant and customer service
Design changes and problem resolution during the quoting and design sta ge of the building process
Updated, organized, and filed confidential records
Answered phones (4-line phone system)
June 1976 to June 2005 Various Dental Assistant and Receptionist positions Sacramento, CA
Employer contact list upon request
Registered Dental Assistant / Receptionist / Office Manager
Chair side assistant (RDA)
Receptionist / Patient Scheduling / Accounts Receivable / Posting
Written correspondence and reports / Inventory and Vendor Management
Office Manager / Office Organization and Flow Specialist
Sterilization specialist / Bio-Hazard waste management (OSHA)
CPR
Time and Motion Management / Organized and processed lab cases
Customer Service
Update, organize and filed confidential charts and records
Payroll / Bill and invoice, accounts receivable
EDUCATION:
Black belt in MMA
Kovar’s Martial Arts Academy Roseville, CA 1 st degree Black belt
Associate of Science, Computer Aided Drafting and Design GPA (3.98) Highest Honors
ITT Technical Institute Rancho Cordova, CA
Associate of Arts, Liberal Arts
American River College Sacramento, CA
Certificate of Completion, Update AutoCAD 2007
CAD Masters Sacramento, CA
Diploma Graduation from High School
Cordova Senior High School Rancho Cordova, CA
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