Customer Service, Quality Control Management, Histology technician

Thomas J. Qualman

**** ******** *****, ********, ** 43235

Mobile: 614-***-**** / Email: ***********@*****.***

Summary of Qualifications

. Merchandising - Leverage strong relationship building skills with store

employees and management to create strategic product placement for

consumers and drive point-of-sale growth.

. Customer Service - Execute workflow processes with efficiency and a

focus on delivering outstanding service and support.

. Problem Solving - Work proactively to anticipate client and operational

needs, utilizing problem-solving skills to provide effective issue

resolution in varied work settings.

Education

Harford Community College, Bel Air, Maryland

Associates Degree in Histotechnology, August, 2009

DeVry University, Naperville, IL (Online Education)

Bachelors Degree of Business Administration in Sales & Marketing, March,

2013- Present

National Histotechnician Certification HT(ASCP)CMP- January 2014

Professional Experience

Alene Candles, Columbus, Ohio

Quality Control Technician

. Regulate production quality within beginning-to-end process

. Approval of work order master labels and temporary records management

. Communication with production management to ensure increased product

quality

. Inspection of finished good product required for shipping approval

Scotts Miracle-Gro, Columbus, Ohio January, 2012 - November 2013

Scotts Miracle-Gro, Cleveland, Ohio February - December, 2011

Merchandiser and Counselor

. Merchandise Scotts Miracle-Gro products at Home Depot, Lowe's, and Wal-

Mart

. Counsel customers daily with product knowledge

. Establish strong relationships with store employees and managers

. Learn strategic product placement to increase point-of-sales

. Management in training new merchandisers in M&C principles and duties.

Sumeno's Italian restaurant, Dublin, Ohio August, 2010 - February, 2011

Waiter

. Established strong relationships with customers, restaurant employees,

and managers

. Employed multi-tasking skills to meet customer's and restaurant's needs

. Delivered high quality service in all circumstances

Nationwide Children's Hospital, Columbus, Ohio June, 2005 - March, 2010

Histology Technician

. Performed tasks effectively and efficiently, conserving resources

during special staining and immunohistological processes

. Made predetermined judgments that benefitted future histological

processes

. Synthesized analytical, problem-solving and judgment skills to perform

quality tissue staining

. Experience in microtomy, routine processing and staining, cryotomy and

quality control recording

Technical Skills

. Proficient in Microsoft Excel, PowerPoint, Outlook, and Word

Community Involvement

. Confirmed member at the Worthington Presbyterian Church

. Four time Senior Youth Fellowship Work Camp member and advisor

. Volunteer at Faith Mission homeless shelter and community centers

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