Administrative Assistant

*.**********@*****.*** 617-***-**** ** Tileston St. #2 Everett, MA 02149

Johana Pacheco

Profile

Bi-lingual, administrative assistant and customer service experience individual looking to work.

Demonstrated passion for taking care of customers. Willing to be f lexible to get the job done. Professional

work ethic based on dedication to provide service to others and support the community. Eagerness to

learn a new business and processes. Self-motivated and goal-orientated. Persuasive sales skills. Excellent

communication skills. Established Leadership ability.

Skills

Proficient Spanish Native Speaker

Comfortable using Microsoft Office for Windows platforms and Photoshop.

CPR and First Aid certified.

Experience

Susan Bailis Assisted Living

October 2011 - Current Boston, MA

Administrative Assistant

• Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of

callers, and forwards calls to appropriate personnel.

• Takes and delivers messages or t ransfers calls to voice mail when appropriate personnel are

u navailable.

• Answers general questions about the community and provides callers with address, directions, and

other information and refers other specific questions to appropriate staff.

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate

personnel.

• Receives, sorts, and routes mail, and maintains and routes publications.

• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming

faxes.

• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when

necessary.

• Performs other clerical duties as needed, such as filing, photocopying, and collating.

• Collects rent checks from residents and family members.

• Collects money for meal t ickets, etc.

• Manage accounts payable to include coding of invoices, data entry into systems; making copies and

f iling of vendor files.

• Assists the Executive Director with payroll functions by running daily punch reports, correcting

m issed punch corrections and supporting pay period end functions and filing; train staff to proper time

clock procedures.

• Assists the Executive Director with human resource function with new hire orientation, enrollment

and plan changes; maintaining of personnel files and t racking of FMLA, Worker’s Compensation, and

other programs as assigned.

• Assists the Executive Director with month end close procedures in collection of month end accruals

f rom department heads; assists with account research as necessary.

• Supports sales effort by scheduling tours, completing phone inquiries, conducting tours as needed.

B.E.L.L. (Building Educated Leaders for Life)

September 2009- June 2013 Dorchester,

MA

Program Assistant/ Tutor

• Ensuring the academic and social development of scholars throughout the course of the school year.

• Providing one-on-one tutoring to help scholars master the basic skills of reading and writing.

• Serving as a mentor for an assigned group of scholars.

• Developing scholar goals and lesson plans.

• Keeping t rack of scholars’ attendance and behavior.

• Data entry of all enrolled members and prospects contact information.

• Enrolling students into the summer and After School program on designated schools.

• Collecting payment for the Scholars Tuition for the program.

• Arranging and performing Parent Orientations.

• Attending School presentations to inform Parents and Teachers about the program .

Commonwealth Care

2008 – 2009 Boston,

MA

Customer Service Representative

• Support people from different cultural backgrounds and from the federal poverty level to have access to

t heir most convenient health insurance.

• Adapt to the changes that may occur on a regular basis with very lit tle notice.

• Responsible for answering a high volume of incoming calls that come in through our inbound 800 # as

well as those calls that are transferred from other departments or the main switchboard.

• Showed ability to respond to questions from any originator, such as members, prospects, providers,

employer groups, family members etc. and questions about any topic from benefits, plans, plan features,

pharmacy, referrals, provider network, co-payments, to claims and much more.

• Data entry of all enrolled members and prospects contact information.

• Recognized as Employee of the week numerous t imes for handling the highest amount of phone calls

and enrolling the highest number of people into the plans.

• Recognized for providing new slogan and scripts towards having a better way of communicating with

customers.

M.B.T.A. (Senior/T.A.P. ID Replacement Office)

2007- 2008 Boston, MA

Customer Service Representative

• Work with seniors and disabled to handle their Transportation Access Pass or Senior IDs through

significant face-to-face interactions.

• Manage mailings and outreach to senior centers to disseminate information about the programs

available to them.

• Travel to different areas in the state to senior centers to hold enrollment sessions for seniors in a way

t hat was convenient for them.

• Ensure customers had all of the information pertinent to the discounts and programs available for their

specific needs.

• Traveled between two different offices to ensure coverage.

• Handle applications and input them into the MBTA system.

Boston Housing Authority

2006 – 2007 Boston, MA

Administrative Aide

• Provides administrative supervision of the daily activities of the office, including management of

p rograms, mail and applications.

• Coordinates the preparation of and review of various administrative, personnel and other reports.

• Assist clients with information before being interviewed by a Senior Coordinator to set up housing

availabilities.

• Performs other related duties as assigned.

• Received all mail, date-stamp it, and distributed to assign personnel.

Fresh City

2004 –2006 Boston, MA

Supervisor

• Provide operational and occasionally administrative support to the General Manager and/or Assistant

General Manager.

• Administrative support to a number of areas/departments as well as demonstrates a fair amount of

i ndependent thinking and judgment.

• Clerical assistance with correspondence, assistance with t ravel plans, secretarial support, and routine

office related functions in addition to more “high level” marketing duties.

Washington Mutual

2003 –2004 Quincy, MA

Loan Coordinator I I

• Receive and process mortgages through ensuring that both the electronic and paper copies were

accurate and complete.

• Through a process of quality check, assign the mortgage to brokers and monitor data quality of the

mortgage process.

• Making calls to brokers to make changes and corrections on the mortgages, and also request missing

paperwork.

Mass Insight Corp.

2001 – 2003 Boston, MA

Office Assistant

• Provide information to principals, teachers and parents regarding the MCAS.

• Send customized packages of information and programs available for MCAS support to students,

parents and teachers.

• Update the website with current information about the service provided.

• Support and attend conferences in City Hall and Schools to have the necessary information to

successfully pass the MCAS.

• Coordinate conferences by securing press packages, RSVPs and catering for events.

References available upon Request

Contact this candidate