Customer Service Medical

Merlene Cover

*** ******** **** ****: 917-***-****

Mt. Laurel, NJ 08054 accs2p@r.postjobfree.com

OBJECTIVE

Exceptional customer-service driven, seeks position as a Customer Service Assistant that will allow

me to utilize my creative problem-solving skills.

EDUCATION

Customer Service Certificate

Texas Tech Institute of Health Sciences/Orange Regional Medical Center 2010

Epic-Electronic Health Record Certificate

Orange Regional Medical Center 2011

Completed 58 College Credits

College of New Rochelle-School of Nursing 2001 -

2003

Nursing Assistant Diploma

Allen School of Health Sciences, Jamaica NY 1992

Medical Coding Certificate

Orange County Community College/Orange Regional Medical Center 2010

EXPERIENCE

School Aide 11/2013 - Present

Mount Laurel School District Mt. Laurel, NJ

Assists nurse with the care of students

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Writes hallway passes for students

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Takes and records students vital signs

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Performs clerical tasks of nurse

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Assist teachers in classroom activities, monitors children for safety, and escorts children to

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various activities

Certified Nursing Assistant 08/2013 - Present

Visiting Angels Senior Homecare Mt. Laurel, NJ

Assists patient with ambulation, set dining table, cooks and serves meals

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Grooms and dresses patient, medication reminding/monitoring

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Cleans denture, gives massages, makes bed, launders and folds clothes

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Cleans patients environment, monitors oxygen, answers phone and takes messages,

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transfers patient from bed to chair and wheel-chair, sorts mail

Merlene Cover Page 2

Certified Nursing Assistant 2010 - 2013

Orange Regional Medical Center Orange County, NY

Performed Electrocardiograms, took vital-signs and reported any changes promptly

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Changed simple non-sterile dressings, colostomy bags and bed-linens

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Emptied Penrose, hemovacs, Jackson-Pratt, t-tubes, colostomies

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Monitored chest-tube drainage and reported outcome swiftly

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Recorded patients information via electronic medical record

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Groomed, fed, turned, positioned and transferred patients from bed to chair

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Installed flow meters and administered oxygen to patients per Dr’s orders

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Suctioned patients, administered ice-caps and collars, enemas and sitz baths

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Assisted post-op patients with usage of triflo breathing device to prevent pneumonia

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Patient Access Liaison 2006 - 2010

Orange Regional Medical Center Orange County, NY

Answered high-volume phone lines and contacted patients to collect demographics

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Used language-line to communicate effectively with non-English speaking patients

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Verified various types of insurances, collected copayments and kept tally

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Coded patients diagnosis and entered into electronic medical records

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Contacted doctor’s offices to rectify any patient-related discrepancies

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Certified Nursing Assistant 2008 - 2003

Orange Regional Medical Center Orange County, NY

Assisted post-op patients with getting out of bed and ambulation

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Monitored and emptied Foley catheters, chest-tubes, hemovacs

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Assisted post- op patients with compression devices

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Made beds, answered call-lights in timely manner

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Assisted doctors and nurses with various types of patient-care

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SKILLS

Windows 7

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Applications: Epic, Microsoft Excel, Microsoft Word, Microsoft Outlook, Cerner

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