Customer Service Assistant
Resume:
TONIQUE COOKS-WIGGINS
**** *. ******* #**** ***/581-0982
North Las Vegas, NV 89032
accs1k@r.postjobfree.com
EDUCATION University of Phoenix, Las Vegas, NV
Awarded Bachelor's Degree - Criminal Justice
Community College of Southern Nevada, Las Vegas, NV
1995 - 1999
Awarded Associates Degree in General Education
Western High School, Las Vegas, NV
1995
Graduated with High School Diploma
EXPERIENCE
WILLIAMS-SONOMA, INC - 10000 Covington Cross Lane, Las Vegas, NV 89134
06/12-present
Logistics Coordinator: Provide world class service when furniture issues
occur in the customers home; act as liaison between the hub and the
customer; receive hub calls and resolve issues on the customer's order;
note all issues in AS400 while communicating with the customer and/ or hub;
work the EMC's by inputting events/event codes in TPM; work Online Request,Emails, and create RMA's on Doc Returns, PUD's Residential Pickup and
Incidents; work Canada orders; Knowledge of PKMS; perform any other duties
that are established by Williams Sonoma as assigned.
Full Service Associate: Process customer orders in AS400 while
communicating all essential elements of the sales script to ensure
exemplary customer service and call quality; Extend specials to telephone
customers; Address customers questions and concerns regarding product and
delivery information; Tactfully negotiate and appease customers using a
variety of methods established by Williams-Sonoma, Inc. guidelines; Check
inventory database and issue replacements and/or credit customers for
damages/defective merchandise and perform other duties as assigned.
LAS VEGAS - CLARK COUNTY LIBRARY DISTRICT
Las Vegas Library ( 833 Las Vegas Boulevard North, Las Vegas, NV 89101
9/07 - 5/11
YPL Children's Services Assistant: Provide children's reference and other
services to children, young adult, adult patrons and LVCCLD staff by
searching files, the library material collection, and automated library
systems to locate requested information or materials; assist children,
young adult and adult patrons in the use of the Children's Services
circulating collections and materials using Library of Congress
classifications; prepare and conduct programs for patrons up to 18 years of
age and for adults relating to children's service; conduct tours of
YPL/Children's Services Dept for teachers, students, day care centers and
other organizations to promote books and reading: attend and conduct
miscellaneous meetings and training sessions at meeting sites throughout
the District; Volunteer Coordinator: Manage and train volunteers with the
functions of children's services; Schedule volunteers according to the
duties needed in the children's department; provided recommendation letters
for volunteers; supervised a total of 16 volunteers
Las Vegas Library ( 833 Las Vegas Boulevard North, Las Vegas, NV 89101
3/04 - 9/07
Accounting Technician I: Process a variety of vendor invoices for payment;
extensive interaction with District-wide staff and vendors in researching
payment status and histories, open purchase orders and encumbrances; review
payment requests to verify approvals, accuracy of supporting documents,
appropriate usage of purchase orders, correct account numbers, budget
sufficiency, and exclusion of sales tax; reconcile and prepare payment
requests for non-purchase order expenditures; verify invoice input data
(date, appropriate distribution coding, accurate dollar amount) prior to
printing checks and vouchers; process employee reimbursements for travel
expenses, process checks and vouchers in a timely manner; assist CFO in
compiling budgetary and financial reports; utilize accounting skills that
reflect a high degree of accuracy for generating various reports and for
ongoing maintenance of specific accounting records for the department.
Las Vegas Library ( 833 Las Vegas Boulevard North, Las Vegas, NV 89101
5/03 - 3/04
Support Services Assistant II: Please refer to below Support Services
position.
Clark County Detention / Correctional Center
4/03 - 5/03
Correctional Library Assistant: Knowledge of searching for specific books
under Inmates' requests; knowledge of book ordering; responsible for
filling Inmates' requests for specific books and delivering requested books
to Inmates; responsible for changing the books in the different modules;
responsible for statistics of Inmates' requests; assisted in the Legal
Library, such as making copies and keeping a log for Inmates' books. I was
in this position for only one month when I was bumped back to my prior
position in Support Services.
Las Vegas Library ( 833 Las Vegas Boulevard North, Las Vegas, NV 89101
8/00 - 4/03
Support Services Assistant II: Knowledge of experience to perform copy
cataloging; knowledge of MARC format and LC Classification; knowledge of
Classification Plus, OCLC and DRA system; knowledgeable and responsible for
data base corrections, such as periodicals, downloads, material codes,
adult reference and reader's services corrections; processed various
material ordered from standard and direct orders; responsible for searching
and transferring bibliographic records from OCLC to DRA; responsible for
editing and verifying the MARC format of the bibliographic records in DRA;
maintained statistical records appropriate to the department; maintained
compliance with Library District policies and procedures; performed basic
maintenance on library equipment, such as label printer.
Rainbow Library ( 3150 North Buffalo Drive, Las Vegas, NV 89128
12/97 - 8/00
Circulation Assistant: Knowledge of providing public service to patrons,
such as checking in and out library materials, registering new patrons and
issuing library cards; politely handled irate patrons who had been charged
for Fines and Fees (for overdue materials), some of which had even been
sent to Collections; responsible for routing in new material and
maintaining related records; performed telephone Receptionist duties,
ascertained the nature of the call and directed the caller to the
appropriate department; maintained and filed various records and reports
appropriate to the Circulation Desk; assisted patrons with questions
regarding overdue notices; performed routine shelf checks and claims
returns; operated general office equipment such as copy machines,
telephones, fax machines and computers; responsible for counting money in
the cash register and balancing the cash drawer at the end of the shift;
responsible for sorting returned library materials to be shelved by Pages;
maintained compliance with Library District policies and procedures and
explained same to patrons.
MARSHALL ROUSSO ( 2330 Industrial Road, Las Vegas, NV 89102
4/96 - 12/97
Sales Associate: Assisted customers in checking out merchandise and helping
find their merchandise; organized and stocked merchandise in the store;
responsible for counting money in the register and balancing money at the
end of the shift; responsible for opening and closing the store;
responsible for maintaining inventory.
PROFESSIONAL SKILLS
Typing 30-35 WPM
Office Equipment Computer Software (MS Word, Excel, PowerPoint, Publisher
and Access)
Internet, Email, Copy Machines, Fax Machines, Telephones,
Answering Machines, Voice Mail, Typewriters, Paper Shredders,
Laminating Machines, Calculators, Adding Machines, Cash Registers,
Check Sorter Machines and Envelope Stuffing Machines
PERSONAL ATTRIBUTES
. Work well under pressure and meet deadlines
. Multi-task and detail oriented
. Possess exceptional organizational skills
. TEAM PLAYER
. Exercise sound judgment
. Proficient in verbal and written communication
. Interact well with staff at all levels
. Independent decision making and problem solving skills
Contact this candidate