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Customer Service Engineer

Location:
Pelham, AL
Posted:
February 23, 2014

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Resume:

JASON V. AUGSBURGER

**** *** ******** ***** **** Rd Pelham, Alabama 35244 Cell: 248-***-****

accs0r@r.postjobfree.com

BACKGROUND SUMMARY

Over 15 years of diverse experience in customer service and sales. Including 7 years in

automotive manufacturing, as a Robot Programmer, also as a Quality Engineer. Expertise in

developing marketing ideas, and paying close attention to detail, with the ultimate goal of client

satisfaction. Extensive public relations, and interpersonal skills. Expeditious learner, with

k nowledge of Integra software, MS-Windows 7, and Step Logic. Expertise on Fanuc, Kawasaki,

and Kuka Krc2, Krc4 robots. Ability to motivate and empower others. Polished t ime

management skills, self-starter.

PROFESSIONAL EXPERIENCE

Phantom Robotics, Warren, Michigan 2009-Present

Robot Programmer

• Worked with many robotic applications including, material handling, self piercing

r ivet guns, plasma cutting, laser cutting, sealant, mig, spot, and laser welding,

henrob, boehlloff fasteners.

• Focused on problem identification and resolution.

• Demonstrated skills accommodating multiple parties, credited with high degree of

d iplomacy resolving problems without sacrificing customer relations.

• Debug and t roubleshoot problems/issues during automatic t ryout, utilizing effective

analytical and problem solving skills.

• Recognized for cultivating long term, stable team player philosophies. Experienced

i n standardization of products, and implementation of labor cost controls.

• Support of electricians, builders, pipe fi tters and PLC programmers with all aspects

of interfacing with robots, always demonstrating effective communication skills.

• Advanced skills in reprocessing welds to achieve optimal cycle time.

• Debug with controls, using ladder logic with Allen Bradley PLC 500, 5000, Click,

Siemens, and Integra HMI. Currently working at Mercedes-Benz U.S. International .

• Spent 42 months at Mercedes-Benz Vance, Alabama. Worked through install, setting

up robots, First & Second Mastering, Mounting of tooling, Applications include, Weld

Gun, Sealer, Stud welder, Material handler, Recognisense Vision, Load

Determinations, Commissioned, Set up IO, Program downloads, Teaching program

paths, adding zones where needed. Optimizing programs to ensure cycle time. I was

on the project through PT1, PT2, PT3, through SOP, stayed additional 6 months

supporting the line while t raining maintenance workers. Currently working on the

205W C-class. Worked through commissioning, start-up, auto debug, cycle time

enhancements. Currently in Phase PT1.

JASON V. AUGSBURGER

3251 Oak Mountain State Park Rd Pelham, Alabama 35244 Cell: 248-***-****

accs0r@r.postjobfree.com

A.C. FINANCIAL LLC, White Lake, Michigan 1997-2009

CFO/Owner

• Delegated appropriate tasks to various departments for the assurance of total quality.

Oversaw processing department.

• Established a strong client base, through sales ability, service and exceptional

p roduct knowledge.

• Licensed Real Estate Agent, Licensed Mortgage Broker.

• Handled high volume telephone calls and successfully resolved any consumer issues.

• Coordinated office procedures and techniques.

• Managed over 50 employees, hired, t rained, and continued mentoring employees to

achieve their financial/sales goals.

PICO, Novi, Michigan 1993-1997

Quality Engineer

• Responsible for implementation of ISO 9000 assisted in company standards to ensure

t hat they met the needs of customers and other stakeholders.

• Recognized for consistently performing high quality work in a multi task environment.

• Trained employees on policies and procedures.

• Maintained daily audits to ensure the quality of tooling, fasteners, and all related

p roducts.

EDUCATION

Oakland Community College 1991-1993

• Studies included Business Management and Communications

University of Phoenix 1994-1997

• Pursued degree in Electrical Engineering

JASON V. AUGSBURGER

3251 Oak Mountain State Park Rd Pelham, Alabama 35244 Cell: 248-***-****

accs0r@r.postjobfree.com



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